Customer Ratings & Reviews

Hi KellyL,
Thank you for such a great review! We're glad you like the comfortable fit, great color, and superb sound quality of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris

Hi JasperO, we're glad you like the sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hello CarlosR,

Thank you for choosing Sony!

We're immensely pleased to hear that you're enjoying your WHCH720N headphones! It's fantastic that you were able to get them on sale and that they've become your favorite pair. We're glad to know you're happy with the noise canceling and find them to be well-built and comfortable for long-term wear. Thanks for the great feedback!

Best regards,
-Fred

Hi Bilal10,
Thank you for leaving us a perfect rating! We really appreciate your satisfaction with the incredible sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi Lemonhead,

Awesome! We're glad that you like the sound quality, design, and comfort of the headphones. Thank you for choosing Sony!

-Ralph

Hi AmanuelA,

Thanks for your comprehensive and positive review of the WH-CH720N headphones. We are thrilled to hear that you are impressed with their noise canceling and the clear, balanced sound they deliver, all at a great price point.

We designed these headphones to be a comfortable and reliable choice for daily use and travel, and we're so glad to know that you find them lightweight and comfortable for long listening sessions. We also appreciate you highlighting the excellent battery life, reliable Bluetooth connectivity, and responsive controls.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Thank you for the fantastic review, ShaneVm!

We are so happy to hear that your son loves his new WH-CH720N headphones! It’s great to know they’ve been such a hit. We’re also glad you’re finding the Alexa feature to be a helpful bonus—we aim to make our headphones as versatile and convenient as possible for everyday use.

Thank you for choosing Sony for your son and for taking the time to share your feedback!

Best regards,

Gus, Sony Social Media Team

Hi JoshuaH, thank you for taking the time to share your feedback. It's rewarding to hear that you love the sound quality and overall performance of your WH-CH720N headphones. We're sorry to hear about the issues you've experienced with the microphone quality during calls. We're always working to improve our products, and your comments are valuable in helping us do so. We will be sure to pass this feedback along to our product development team for future consideration. Thank you for choosing Sony! Best regards, -Dominick

Hello DeannaA,
That's awesome! We're glad that you found the perfect headphone for your needs and we're happy that that is our WHCH720N headphone. Enjoy the comfort and amazing sound quality but in an affordable price. Thank you for choosing Sony! - Marco

Thank you for the fantastic review, Jblw!

We are so happy to hear that your WH-CH720N headphones are working out so well for your long workdays and TV sessions! We specifically designed this model with a lightweight headband and comfortable ear pads to ensure they stay comfortable for hours on end, so it’s wonderful to know you’re feeling that benefit.

It's also great to hear that you're enjoying the sound quality. Whether it’s staying focused during work or getting immersed in a movie, we’re thrilled Sony is your go-to choice.

Thank you for being part of the Sony family!

Best regards, Gus, Sony Social Media Team

Hi VonnieJ,

It makes us really happy to hear that you are absolutely loving your WH-CH720N headphones! There is nothing we like better than hearing that our products are hitting the mark for our customers.

Thank you for making Sony part of your listening experience!

Regards,
Dominick

Thank you for the review, SergioC!

We are thrilled to hear that you're enjoying your WH-CH720N headphones! It’s great to know they are keeping up with you both during your gaming sessions and your workouts. We specifically designed them to be our lightest overhead noise-cancelling model so they stay comfortable no matter how you're using them.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi JJMul,
Thank you for your positive feedback! This is definitely a great gift idea. Nice to hear you like the great sound and comfortable fit of the WHCH720N headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi AnaP,

We're delighted you're enjoying the effective noise canceling and good quality for the price of the WH-CH720N! We apologize for the difficulty connecting to your iPhone. This is sometimes due to iOS settings. Please try this troubleshooting step: On your iPhone, go to Settings, find the Sony | Headphones Connect app, and ensure that Bluetooth access is explicitly turned on. If the issue continues, delete the headphones' pairing information from the iPhone's main Bluetooth settings, and try pairing again by putting the headphones into manual pairing mode (hold the power button for about 5 seconds).

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, SeymourJohnson!

It’s wonderful to hear that the Noise Canceling on your WH-CH720N headphones is creating such an immersive experience for you. We designed these bad boys with our Integrated Processor V1 to ensure that the outside world stays out, leaving you with nothing but clear, high-quality sound.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello ArmandoC,

Thank you for choosing Sony.

We’re honored to hear that the WHCH720N headphones were practical and useful for you. We’re truly sorry to learn about the issue you experienced with them breaking. We recommend checking online for a local electronic repair center near you, as they might be able to help get your product back in working order. Alternatively, if you are interested in purchasing a new product, we invite you to visit our website at https://electronics.sony.com/. Here, you will find our current lineup featuring the latest technology and innovations.

Best regards,
-Fred

Hi DylanC,

It is most rewarding to hear that the WH-CH720N has become such a helpful tool for your mother’s busy lifestyle. We integrated voice assistant compatibility specifically to allow for hands-free help, making it easy to manage schedules, set reminders, or take calls without having to reach for a phone. Combined with our Integrated Processor V1 for effective noise cancellation and a lightweight design for all-day comfort, we are thrilled that these headphones are providing her with the support and high-quality sound she deserves.

Thank you for making Sony part of her daily listening.

Regards,
Dominick

Hi Jz0730,
Thanks for such a great review and recommendation! Glad to hear you are enjoying the great sound, easy setup, comfortable fit, and noise cancellation of your WHCH720N headphones. Your satisfaction with our product means everything to us.Thanks for choosing Sony! - Kris

Hi JasB,

We are so happy to hear that you love the pink color of your WH-CH720N headphones! It is great that you are already planning to add another pair to your collection; in addition to the beautiful pink, this model is also available in black, blue, and white if you are looking for a different style to switch things up.

Thanks for choosing Sony.

Best regards, Eliab