Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Great deal for the orice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fee and fit. Good noise canceling and sound is very high quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
That's great! We're glad to hear that you like the noise canceling and fit of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!
-David
Why I love my Sony headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They look nice. The buttons are all very conveniently located. Very comfortable on your head. Easy to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanB!
We feel privileged to know that you find your WH-CH720N so comfortable and easy to use. It’s great to hear that the button layout and charging process are making your daily listening smooth and simple!
Thanks for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Great stuff
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones made for consumers, had it for almost 10 months now, music has never been better!! That might be because this is my first purchase of an audio product which for which the price was above 100 dollars. All that aside would recommend to a friend definitely
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reynerd, Awesome! Thank you for this wonderful review of your Sony WH-CH720N Headphones. We're so delighted to hear that you appreciate its excellent performance and amazing sound quality. It sounds like we hit the mark with the WH-CH720N. Thanks for the recommendation and for choosing Sony! -Jess
Painless To Use & Great Value for the Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great value for the pricepoint (I think I got them for $99 on sale). Bought these for work since my home setup is Apple-only. Pairs with my office laptop (Dell) flawlessly every single time - which was my number one concern. (I haven't tried switching them back and forth, so I can't speak to that.) Sound and mic are both decent (not studio quality by any means, but fine for Spotify and Microsoft Teams, which is all I use them for) and the controls are reasonably intuitive (pressing the power button gives you a nice spoken battery percentage, and the volume + play/pause buttons are hard to tell apart, but you get used to it). I also give these high marks for convenience. Noise cancelling is pretty robust; it works well in a busy office, and they're comfortable enough to wear for an hour or two at a time (they are heavy enough that you know they're there, though - I don't know that I'd wear them for hours and hours on end uninterrupted). But what really surprised me is range and battery life. I only have to charge them maybe once a week with intermittent usage throughout the day, they charge really quickly, and the range is good enough that I can get up and walk to get a cup of coffee from the break room (approx 50 feet / two walls away) no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yume, You've made an excellent choice! Thank you for upgrading to your new WH-CH720N headphones. We're glad you're enjoying all the improvements we made on these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Whether you’re working from home or relaxing with your favorite content, the WH-CH720N are ergonomically designed to be lightweight and comfortable. With up to 35 hours battery life, you can wear them for longer without needing a break. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Sony Headphones!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent headphones for your daily use. You can connect them to any device that its able to connect to. Purchase at your own risk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean!
Thanks for taking the time to leave us your feedback.
It brings us great joy to hear that the WH-CH720N headphones are working out well for your daily routine and that the easy pairing across your devices is helpful!
We appreciate you choosing Sony!
Best regards,
Estefany
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift and the noise cancelling feature is amazing. The headphones are lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicolep,
We are thrilled to hear your gift was a success! It is great to know the recipient is enjoying the lightweight design and amazing noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
Nothing like Sony for music fidelity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and quiet. Look good - simple and elegant. Great sound quality with a decent battery life. Not much to complain about here, just straight forward, good quality wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, techlover!
We are so pleased to hear that you are thoroughly enjoying your WH-CH720N wireless headphones. It’s wonderful to know that you appreciate the light and quiet design, as well as the simple and elegant look.
We are especially glad that you are impressed with the great sound quality and the decent battery life. We designed these headphones to deliver a straight-forward, high-quality audio experience, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Nice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and I can use with my iPad. I have one in color blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeslieG,
We are really happy to hear that you are enjoying the comfort and versatility of your WH-CH720N headphones. That blue finish is a fantastic choice—it’s designed to look as sleek as it feels during those long listening sessions with your iPad.
One of the best things about this model is the Multipoint Connection feature, which allows you to stay paired with your iPad for a movie and instantly switch to your phone if a call comes in.
Thank you for trusting Sony to provide the soundtrack to your digital life.
Best regards,
Dominick
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice cancellation comes through especially on the flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Andrew!
We are so glad to hear that your WH-CH720N headphones are making your flights more enjoyable. We specifically used our Integrated Processor V1—the same technology found in our flagship models—to help cancel out that low-frequency engine hum, so it’s wonderful to know it’s performing well for you at 30,000 feet. Since they are our lightest wireless noise-canceling headband headphones, they really are the perfect travel companion for those long hauls.
Safe travels and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great pair of headphones; comfortable, love the color, sound is nice. My only complaint is the noise cancelling isnt as good as I'd hoped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanR,
Thank you for your time writing this review. We 're really glad you love the color, sound quality and comfortable fit of your new headphones. However, we are sorry if we were not able to meet your full expectations with the noise canceling features. You may try some solutions below if the effect of noise canceling is not sufficient:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris
reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones, lasts a really long time without charging it and when charging it’s very fast and last a while. Loud and sounds cleann. love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamallJ,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying your WHCH720N headphones! We’re glad the long battery life, quick charging, and clear, powerful sound are enhancing your listening experience. Your positive feedback truly motivates us to continue delivering quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
great all around
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great features and sound quality. Glad we made this purchase. Wife loves them!
I would recommend this to a friend Great product!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, sounds amazing, noise canceling is amazing and feels robust. Comes with an app that has built in equalizer. Great product feels a little cheap and light but the sound quality must have been where all the budget went, its great!
I would recommend this to a friendBrand response from SonyListens
Posted .HI Enva,
We're delighted to hear how much you love the performance of the WH-CH720N headphones! We engineered them to deliver fantastic sound quality and powerful noise cancellation in a lightweight and comfortable design, which is perfect for extended listening. We're glad you're also taking advantage of the built-in equalizer in the app to customize your audio experience.
Thanks for choosing Sony.
Best regards,
Eliab
My sonnies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight for the comfortability in working out and the noise cancelation option is great ! The price was worth the buy !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skylinediamonds,
It's a true pleasure to hear that your WH-CH720N headphones are the perfect fit for your workouts! We are glad that the lightweight design provides the comfort you need while staying active, and that the noise cancellation is helping you stay focused. It is wonderful to know that you found them to be a great value for your investment.
Thank you for choosing Sony!
Regards,
Dominick
Best headphones under 100
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this Sony to replace my Xm4’s. Found them on sale for $99.99 and couldn’t pass up on it. Since having it for a few months, these headphones have become my favorite pair. Good noise canceling that rivals more expensive headphones. True to the Sony brand, these headphones are well built and comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosR,
Thank you for choosing Sony!
We're immensely pleased to hear that you're enjoying your WHCH720N headphones! It's fantastic that you were able to get them on sale and that they've become your favorite pair. We're glad to know you're happy with the noise canceling and find them to be well-built and comfortable for long-term wear. Thanks for the great feedback!
Best regards,
-Fred
New favorite store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this and its turned into a daily use but im more thankful for best buy they give such good quality and their customers service is insanely goog they can help you find anything.
I would recommend this to a friendGreat Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WHCH720N headphones deliver impressive noise canceling and clear, balanced sound at a great price. They're lightweight, comfortable for long listening sessions, and have excellent battery life. Bluetooth connectivity is reliable, and the touch controls are responsive. A solid choice for everyday wireless listening and travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmanuelA,
Thanks for your comprehensive and positive review of the WH-CH720N headphones. We are thrilled to hear that you are impressed with their noise canceling and the clear, balanced sound they deliver, all at a great price point.
We designed these headphones to be a comfortable and reliable choice for daily use and travel, and we're so glad to know that you find them lightweight and comfortable for long listening sessions. We also appreciate you highlighting the excellent battery life, reliable Bluetooth connectivity, and responsive controls.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son got for Christmas. Loves the size of headphones. Other brands have been too tight and made his ears sore.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, RenaeC!
We’re so glad to hear your son is enjoying his Christmas gift! Comfort is a top priority for us, and it’s great to know the WH-CH720N is providing that lightweight, comfortable fit without the tightness he experienced with other brands.
Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sweet tunes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. Comfortable. Sound is impeccable. Father enjoyed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS, nice! We're glad you and your father like the comfort and sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good budget headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work pretty good no complaints so far. good sound and the noise canceling is decent for the price.
I would recommend this to a friend