Customer Ratings & Reviews

Thank you for the fantastic review, JoseP!

We’re so glad to hear that you’re enjoying your WH-CH720N and that they’ve met all your expectations. It’s wonderful to know you’re happy with the value and performance!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello Tony,

Thank you for choosing Sony!

We're excited to hear that your wife is enjoying the WHCH720N headphones for audiobooks and music. It’s wonderful to know they are enhancing her listening experience and bringing her joy.

Best regards,
-Fred

Thank you for the fantastic review, DaleA!

We are absolutely thrilled to hear that your WH-CH720N headphones are delivering that awesome sound quality you were looking for! We specifically engineered these to be our lightest overhead noise-canceling model, so it’s wonderful to know that the lightweight design and durability are making them a great value for you.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for your excellent review, GioU!

We are so pleased to hear that your WH-CH720N headphones have been perfect for you! It's rewarding to know that you find them lightweight for your gym use and that the sound is clean. We're also glad you noticed the benefit of the super-fast charging—it's designed to keep the music going when you need it most!

Thank you again for choosing Sony!

Best regards,
Gus,
Sony Social Media Team

Hi Christy,
Thanks so much for sharing your feedback on the WH-CH720N headphones!
We are honored to hear that you're enjoying the great sound quality and that the connection with both your PC and iPhone has been smooth. It's also excellent to know the long battery life is a pleasant surprise!

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi Stev3n,

We're thrilled to hear that you love the quality and value you get from Sony, and that you are enjoying both your soundbar and the WH-CH720N Wireless Noise Canceling Headphones!

Thanks for choosing Sony.

Best regards, Eliab

Hi Dante,

We are very glad to hear that you are enjoying the nice sound quality of your new headphones! While we understand your feedback regarding the noise canceling, we are happy it is working well for you in many situations. We also wanted to highlight that these headphones feature a remarkably lightweight design, making them ideal for long periods of comfortable listening without fatigue.

Thank you for making Sony part of your listening experience.

Regards,
Dominick

Hi GMPBMP,

Amazing! We're thrilled that your daughter is enjoying the sound quality and comfort of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

Hi BeverlyW! Thanks for reaching out and sharing your feedback.

You're spot on; the microphone on the WH-CH720N only works over Bluetooth. When you plug in the cable, the built-in mic stays off.

Regarding the noise cancellation, here are two quick ways to make it perform better:

-Ensure the ear pads are sitting tight against your head. Even a small gap from glasses or hair can let noise leak in.
-Open the Sony | Sound Connect app and make sure "Adaptive Sound Control" is turned off.

Give those a shot!

Thanks for choosing Sony!
Best regards,
Estefany

Hi HanaL, Amazing! We're so thrilled to hear you like the comfortable fit, long battery life, and quick charging of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi PhuongB, That's amazing! Good to hear you're enjoying the great noise cancelling feature, excellent battery life, and overall value of your Sony WHCH720N. Thanks for choosing Sony! -Sam

Hi Reynerd, Awesome! Thank you for this wonderful review of your Sony WH-CH720N Headphones. We're so delighted to hear that you appreciate its excellent performance and amazing sound quality. It sounds like we hit the mark with the WH-CH720N. Thanks for the recommendation and for choosing Sony! -Jess

Hi, Aloof28,

Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hello User651014,

Thank you for choosing Sony!

We’re excited to hear that the WHCH720N headphones are delivering great sound quality and effectively canceling outside noise. It’s wonderful to know they are enhancing your listening experience and helping you enjoy your audio without distractions.

Best regards,
-Fred

Hi KayC,

It is wonderful to hear that your WH-CH720N headphones have served you so well over the last two years. We take great pride in the durability and lasting quality of our products, and we're thrilled they are still providing an excellent listening experience for you.

Thanks for choosing Sony.

Best regards, Eliab

Hi JolynJ,

We couldn’t be happier to hear that these headphones are helping your son stay focused on his school projects. It is wonderful to know that the noise-canceling technology is providing him with the quiet environment he needs to work without any disturbances.

Thank you for making Sony part of your family’s learning journey.

Regards,
Dominick

Hi JoshuaC,

We are thrilled to hear that you are having such a positive experience with the audio quality and noise cancellation of your new headphones, and that the setup process was a breeze.

The WH-CH720N is designed to provide a premium listening experience, featuring our Integrated Processor V1 for incredible sound detail and a lightweight, ergonomic design that ensures comfort even during your longest listening sessions.

Thank you for choosing Sony to enhance your listening experience!

Regards,
Dominick

Hi redreaper,
Perfect! We're very grateful that you like the clear sound and long battery life of the WHCH720N headphones. Nice to hear your son loves it. Thanks for choosing Sony! - Kris

Hi MichelleM,
Thank you for your time writing this review. We're glad to hear you like the comfortable fit and superb sound quality of your WHCH720N headphones. We appreciate and taken note of your feedback with regard the buttons. Sony values customers opinion as we always strive to deliver the best experience possible.Thanks again for purchasing Sony! - Kris

Hello User424821,

Thank you for choosing Sony!

We're excited to hear that your dad loves the WHCH720N headphones for mowing the lawn. It’s wonderful to know our product is making his outdoor time more enjoyable and comfortable.

Best regards,
-Fred