Customer Ratings & Reviews

Hello ReeceA,

Thank you for choosing Sony!

We're excited to hear that your WHCH720N headphones connect seamlessly to all your devices and that the noise cancellation helps you stay focused, even while working in the yard. Your feedback encourages us to keep delivering reliable and versatile audio solutions. Thank you for sharing!

Best regards,
-Fred

Hi JamesF,

We are thrilled to hear that the WH-CH720N headphones are providing the comfort and fit you were looking for! We truly appreciate the recommendation and are glad they're a great choice for your daily listening. Thanks for choosing Sony.

Best regards, Eliab

Hi JavierS,
Thank you for your feedback! We are delighted to hear you’re loving the sound of the WH-CH720N.

These headphones offer great audio quality, reliable noise cancellation and a comfortable fit for everyday use.

Thanks for choosing Sony!
Warm regards,
Estefany

Hi Nick,

Thanks for sharing your experience with us! We're glad to hear that the WH-CH720N headphones are providing you with a reliable and seamless connection for your late-night viewing. We designed them with ease of use in mind, so it's great to know that the automatic connection with your TV is working so well for you.

We appreciate your feedback regarding the sound quality. While we strive to offer a great audio experience across all of our products, we understand that everyone's preferences are unique. We'll certainly pass your comments along to our development team.

Thanks for choosing Sony, have a pleasant evening!
DiegoV

Hello Rivera,
Thanks for the great feedback! We’re so happy that the sound quality and noise cancellation on the WH-CH720N are standing out to you and making your listening sessions better.

We appreciate your business and thank you for choosing Sony headphones!
Warm regards,
Estefany

Hi YamiletM,

We truly appreciate you taking the time to share your five-star experience with the WH-CH720N. We are so thrilled to know the noise cancellation is performing powerfully for your listening needs.

Thank you for choosing Sony and for your strong recommendation!

Regards,
Dominick

Hi Vivis,

We are beyond pleased to hear that you are loving your WH-CH720N headphones! It is wonderful to know that the fabulous pink color and overall performance earned your 100% recommendation.

Thank you for trusting Sony.

Regards,
Dominick

Hi JordanR,
Thank you for your time writing this review. We 're really glad you love the color, sound quality and comfortable fit of your new headphones. However, we are sorry if we were not able to meet your full expectations with the noise canceling features. You may try some solutions below if the effect of noise canceling is not sufficient:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris

Hi CharlesS, nice! We're glad you and your father like the comfort and sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi user155383,

That's wonderful! We're thrilled you love the WH-CH720N headphones for their lightweight comfort, great sound, and, of course, the super cute pink color!

If you are having trouble with the pairing process, please try resetting the headphones (hold the power and NC/Ambient buttons simultaneously for about 7 seconds).

Thanks for choosing Sony.

Best regards, Eliab

Hi JohnmichaelS,

That's excellent feedback! We're happy to hear that you appreciate the lighter design of the WH-CH720N while still finding the sound quality to be on par with your previous Sony pair. We strive to provide a comfortable listening experience without compromising on audio fidelity.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DASickness187, Thank you for the excellent review! Glad you're enjoying the comfortable fit, great sound, and overall value of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi rg20!
Thanks so much for sharing your feedback with us about your new WH-CH720N. It is fantastic to know that you’re finding these headphones to be such a reliable choice.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Emma,
It is our pleasure to hear your valuable feedback! We're glad you like the comfortable fit, stylish design, and noise canceling features of the WHCH720N headphones. We appreciate your feedback with regard the sound leakage. If worn correctly, you should have minimal sound leaking from the WHCH720N. If playing music very loud, then you can expect more leakage.

Our WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks again for purchasing Sony! - Kris

Hello YashNegi!
Thanks so much for taking the time to share your feedback with us regarding your new WH-CH720N headphones.
We are delighted to hear that they are providing you with an excellent experience!

We built the WH-CH720N with incredible features specifically for listeners like you! They offer Digital Noise Cancelling technology. Plus, with up to 35 hours of battery life and DSEE (Digital Sound Enhancement Engine), your tunes stay sounding fantastic and last all day long.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Jumman,
Thanks for sharing your review! We are thrilled to hear that you’re having such a great experience with your new WH-CH720N headphones. It’s awesome to know that the noise canceling is working well for you.

Thank you for selecting Sony!
Best regards,
Estefany