Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love Sony!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I think they sound just as good as my friends more expensive ones
I would recommend this to a friend Recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, these headphones are a great quality and very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaceyS,
We really appreciate you sharing your thoughts on the WH-CH720N headphones!
We are delighted to hear that you find the quality to be great for the price and that they are very comfortable for you.
The WH-CH720N headphones were designed to give you excellent sound without breaking the bank, offering Digital Noise Canceling and up to 35 hours of battery life so you can listen all day long. They are also super lightweight for easy portability!
Thanks for choosing Sony!
Best regards,
Estefany
Works as advertised!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work exactly as advertised. Noise canceling is excellent. I can be in the room that my wife is watching TV and I can't hear a thing. Soft cushions over the ears. I'd recommend these to my friends. Great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, VanL! We are so happy to hear that your WH-CH720N headphones are working exactly as advertised and that you're enjoying the excellent noise canceling. It's great to know that you can't hear a thing, even with the TV on! We designed these headphones with soft ear cushions and effective noise isolation to provide a comfortable and immersive listening experience. We sincerely appreciate your recommendation to your friends! Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team.
Fantastic gift for Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this as a Christmas present; recipient LOVE them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanaB,
We are really happy to hear that the recipient loves their new WHCH720N headphones. It is an honor to know that our product was chosen as a Christmas gift and that it is bringing so much joy to someone special.
Thank you for trusting Sony.
Regards,
Dominick
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and so good sound. I recommend this item.
I would recommend this to a friendLove love love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Cute color and super comfy for all day use. Can’t live without them now!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Nicole!
We are absolutely thrilled to hear how much you love your WH-CH720N headphones! It is wonderful to know that you appreciate the cute color and find them super comfy for all-day use.
We are so glad they have become something you "can't live without" now!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Headphone review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with my headphones, they work exactly as they should, and their battery life is excellent, which was a deciding factor in purchasing them to begin with. Very pleased!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EileenM,
We're absolutely delighted you are so happy with your WH-CH720N headphones! It's fantastic to know they are performing exactly as you expected, and we're especially glad the excellent battery life was a key factor in your decision.
Thank you for choosing Sony, and enjoy your listening with long-lasting power and reliability!
Best regards,
Dominick
Sony is amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio. Music sounds amazing and has good bass. I like that they come with an audio jack and a cord to plug in your PS5 controller to it. I paired them to my phone and my PC, and switching between the two is a breeze. Phone calls sound great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImKindOfABigDeal,
Perfect! We are committed in providing our customers with exceptional products and greatest experience possible. It's great to hear that you are enjoying the amazing sound quality, bass, supplied cable, Multipoint connection, and call quality of your WHCH720N headphones. Thanks for choosing Sony! - Kris
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality very good sound and has a comfortable fit!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WesB,
Thank you for choosing Sony!
We’re elated to hear that the WHCH720N headphones offer excellent quality, great sound, and a comfortable fit. It’s rewarding to know they enhance your listening experience so well.
Best regards,
-Fred
Great for most things!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried a few different headphones before settling on these. My need was a bit specific, but I feel the reasons I chose these are broadly based. The Bose quietcomfort's did not allow noise reduction while plugged into a cord. That killed that set. They had good sound, but I mean c'mon. The Beats were just plain uncomfortable on the top of my head. No padding...and were not recommended by a few folks I talked to. JBL, meh, ok. These Sony 720N are light, comfy, ANR when plugged in, and sound great. My one big complaint, is the battery life. Sometimes it seems to last pretty good, and other times, it's only mere hours (5 or 6) before it's down. I don't understand what's happening, but the life is no where near what's rated. I only use them for one thing, and that's plugged into a drum module. Not sure if that has an impact or not, but having ANR is critical for that. I wish they would add a larger battery, at the expense of more weight, but I also wanted a headset that I could use if traveling, and like the lightweight for that. I haven't tried the battery life with just listening to music/videos without being plugged in, but I'm betting it's way better. At 99 bucks they are going to be hard to beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback on the Sony WHCH720N headphones. We're glad you like the sound and build quality. Enjoy and thanks for choosing Sony. -Craig
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my kid. Really likes them so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DMH73,
We are happy to hear your child is enjoying their new headphones! It is great to know they are working out well so far for their listening needs.
Thanks for choosing Sony.
Best regards, Eliab
Great head phones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using since purchase and love the sound and quality. It’s very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaO,
We are truly heartened to learn that you are loving the sound and quality of your Sony WH-CH720N headphones!
We are thrilled that you find them very comfortable to wear, even after continued use since purchase. We strive to offer a great listening experience combined with superior comfort.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product, great quality and very good price
I would recommend this to a friend Great BT Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific Sound Quality Relatively easy to set up, however a little better instructions would be nice. Battery storage capability very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your review, Davio!
We are so pleased to hear that you are enjoying the terrific sound quality and the very good battery life of your WH-CH720N headphones!
We also appreciate your constructive feedback regarding the setup instructions. We understand that clearer guidance can significantly improve the initial experience, and we will definitely pass along your suggestion for better instructions to our development team.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
Good, not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived without a charging wire, which is fine, I have many, but that was annoying. I do like they are over the ear,so much nicer than on. They connect quickly to every device I use them for. Good, fast charge, and good battery life. Noise canceling is ok, not as good has my Samsung headphones. They are very lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrennanK!
Thank you so much for sharing your thoughts on the WH-CH720N. We’re really glad to hear that you’re enjoying the lightweight fit and how quickly they connect to your devices.
We are very sorry to hear that your charging cable was missing from the box. That is definitely frustrating and we appreciate you being so understanding about it since you already have spares on hand. However, if you change your mind and would like help getting that cable replaced, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for letting us know about this.
Warm regards,
Estefany
Sony noise cancellation headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation headphones very snug fit on my head only down side you can still somewhat hear people in nose cancellation mode but not as much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablos,
Thank you for choosing and purchasing our Sony WH-CH720N Wireless Noise-Canceling Headphones. We're happy that you like most of the features of the unit. We also apologize about the issue with your WH-CH720N. If the effect of noise canceling is not sufficient, try to adjust the headset into a comfortable position. Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00267839
If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Regards,
Jess
Beat headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever owned. I got a pair for the wife, tried them and ran out and got me my own.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for this wonderful review, DAVEH!
We are absolutely thrilled to hear that the WH-CH720N headphones are the best headphones you have ever owned! It's fantastic that after trying your wife's pair, you immediately knew you needed your own—that's the highest compliment we could receive.
We are so glad you and your wife are both enjoying the quality and performance.
Thank you again for choosing Sony, and welcome to the family!
Best regards, Gus, Sony Social Media Team
I would recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable wear for a long time. Very good sound. Nice battery life…
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, ElijahW!
We are so pleased to hear that your WH-CH720N headphones offer comfortable wear for a long time, along with very good sound and nice battery life. We designed them for extended, enjoyable use!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."So far, these earphones are great; the sound quality is excellent."
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raul!
Thanks so much for sharing your feedback with us about your new WH-CH720N headphones.
It is fantastic to know that they are great and that you find the sound quality excellent.
These headphones also feature Digital Noise Cancelling to block out distractions and an Ambient Sound Mode so you can stay aware of your surroundings when you need to. Plus, they offer up to 35 hours of battery life!
Thank you for selecting Sony!
Best regards,
Estefany
Sound device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is an excellent sound piece. The quality sound and usability is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, AlvinR!
We are thrilled to hear that you find your WH-CH720N headphones to be an excellent sound piece!
It's rewarding to know that both the quality sound and usability are outstanding for you. We aim to deliver a premium experience that is easy to enjoy every day.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team