Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product! I really like it is confortable and functional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwinR,
We are beyond pleased to hear that you consider the Sony WHCH720N a good product and that you really like how comfortable and functional they are. We put a lot of focus on lightweight design and ease of use, so your feedback is very encouraging!
Thank you for choosing Sony. Enjoy your listening!
Regards,
Dominick
Great sound and crazy comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have excellent sound quality with deep bass and clear highs. Super comfortable for long use, and the noise cancellation works really well. Definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lucky!
We are immensely pleased to hear that you're enjoying your new WH-CH720N headphones! It's fantastic to know that they are comfortable for long use and that you appreciate the sound quality and noise cancellation.
Thank you for choosing Sony!
Best regards,
Estefany
Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality at a Fair Price. Very Happy with them!
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're excellent. A good size, great sound, impeccable audio, a great value, excellent service from Best Buy, perfect delivery without any problems. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesusO,
Thank you for choosing Sony!
It brings us great joy to hear that the WHCH720N headphones impressed you with their great sound, perfect size, and excellent value, along with the outstanding service and smooth delivery from Best Buy. Thank you for your 100% recommendation!
Best regards,
-Fred
owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the clarity and the fit on my grandsons heads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EllenJ,
Thank you for choosing Sony!
We’re excited to hear that the WHCH720N headphones offer great clarity and a comfortable fit for your grandsons. It’s wonderful to know they’re enjoying the experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Pretty awsome!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed headphones and I went from earbuds to full size set because I lost my pair and didn’t have the funds to replace them. I chose to buy these instead. They are AWESOME!!!!! Work excellent! My ONLY complaint is that when I take them off I feel like I can’t hear anything. They do an excellent job at cancelling the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bob123bob, Thanks for the positive feedback! We always strive to deliver the best quality with our products. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great! I got mine on sale and I love everything about them. The noise cancellation is really good. I hear a bit but that is because I don’t turn the volume all the way. The only issue I had, it took me a while to connect to a second device. It didn’t pick up the Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback and for sharing your experience with the WH-CH720N, JudithA! It’s rewarding to hear you're enjoying the sound quality and noise cancellation—especially after getting them on sale.
We appreciate your mention about the challenge connecting to a second Bluetooth device. If you run into this again, try placing the headphones in pairing mode by holding the power button for about 7 seconds, until you hear "Bluetooth pairing." This should allow other devices to discover and connect to your headphones more easily. For switching between devices, make sure to disconnect from the first device before pairing with the next.
If you ever need more detailed guidance, our support team is always happy to help. Thanks again for choosing Sony—enjoy your listening experience!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
A great wireless headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone was a perfect fit and rich with features as my daughter wanted it. She tried a bunch of others before she ended up with this. Call quality is clear and music is splendid over bluetooth. Overall a very happy customer. Picking it up during Thanksgiving was the highlight as it was well discounted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Divakar,
Awesome! We're glad to hear we were able to give you a great deal. Nice to know that you and your daughter are enjoying the amazing sound quality, features, and call quality of your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
HEADPHONE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A GREAT HEADPHONE ESPECIALLY THE SOUND QUALITY...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curtand,
We are immensely pleased to hear that you are enjoying your WH-CH720N headphones, particularly the sound quality! We aim to provide an immersive audio performance with every pair, and it is fantastic to see that these are delivering a great experience for you.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, I bought these as an upgrade from "gaming" style PC headsets and couldn't be happier. Will buy another pair if anything happens to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Robert!
We're incredibly pleased to hear that the WH-CH720N headphones are a successful upgrade for you and that you're so happy with their performance compared to traditional "gaming" headsets!
It's rewarding to know you appreciate the quality and comfort we built into the CH720N. We designed them to deliver excellent noise cancellation and a detailed sound experience—ideal for everything from deep gaming sessions to immersive music listening—all while keeping them lightweight for long-term comfort.
Thank you for your strong recommendation and for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Usee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headsets quickly connecting and good quality.
I would recommend this to a friendCheck for price match when you can
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony’s WH‑CH720N is a lightweight, budget-friendly ANC package. At just ~192 g, they’re the lightest over‑ear wireless ANC cans Sony offers. If you want comfortable, long‑lasting ANC headphones that sound lively and cost a fraction of top-tier models, the WH‑CH720N hits the sweet spot—just don’t expect luxury build or studio-grade acoustic precision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvoUser,
We're delighted to hear they hit a "sweet spot" for you. Our goal with this model was to deliver comfortable, lightweight ANC with lively sound at an accessible price. Your feedback confirms we're succeeding in providing great value and performance for everyday listening.
Thank you for choosing Sony, have an amazing day!
DiegoV
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product for the price. Battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome review, VVasavi!
We are so glad to hear that you are enjoying your WH-CH720N headphones! We designed this model to deliver premium features like noise canceling and exceptional battery life at an accessible price point, so it’s wonderful to know we hit the mark for you.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony WH-CH720N
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Wish ear pads were a little bigger Another great Sony product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesG!
Thanks so much for your feedback.
It is most rewarding to hear that you are liking the sound of your new WH-CH720N headphones! We really appreciate your honest note about the ear pads; hearing what our customers think helps us as we design future products.
We're glad you chose Sony!
Best regards,
Estefany
Great choice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones’ sound quality is very good and they are comfortable. They cover my ear and have great noise canceling. Battery life’s perfect too! They lasted for a week of not so heavy usage.
I would recommend this to a friendVery nice headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones because I no longer have to worry about earbuds falling out, I can answer the phone with them, and they are noise-cancelling. I can have a conversation and not have to take the headphones off my head to hear or speak to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vincento,
That's fantastic to hear! We're thrilled your WH-CH720N headphones are giving you such a liberating experience, especially with a 5-star rating. It sounds like you're really appreciating the design that keeps them securely on your head, eliminating the worry of earbuds falling out. We're also glad the noise cancellation is working so well for you, allowing you to answer calls and even have conversations without needing to remove them. That seamless interaction is exactly what we aim for with these headphones.
Thanks for choosing Sony. Enjoy the freedom and clear communication your CH720Ns provide!
DiegoV
Best headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these and decided to get 2 more because their that good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoC,
That is excellent feedback! We are thrilled to hear that you are so impressed with the WH-CH720N headphones you decided to purchase two more sets. The combination of our Integrated Processor V1 for great noise cancellation, clear sound quality, and the incredibly lightweight design really makes them stand out, and we are delighted they are your new go-to.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The Noise Canceling feature works great! Really shuts out the background noises. They also connect via Bluetooth very easily. They sound great also. Work better than my Bose that I paid quite a bit more for. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tbootsie, Thanks for your feedback and we're glad that you are enjoying your WH-CH720N headphones. It's wonderful to know you like the amazing sound quality, easy Bluetooth pairing, and noise canceling feature of the unit. Thank you for the recommendation and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
⭐️⭐️⭐️⭐️⭐️
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Super lightweight and terrific sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WK126, Great! We're glad that you are enjoying the sound quality of your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall quality headphones, good value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, AnthonyB!
We're glad that you like the overall quality of our Sony WHCH720N Wireless Noise Canceling Headphones. Worthy of its price. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco