Customer Ratings & Reviews

Hi marky,
Thank you for your time writing this review. While we are glad you like your WHCH720N headphones, we're sorry to hear if we were not able to meet your full expectations with the features of the unit. Sony values customers opinion as we always strive to deliver the best experience possible.

If the effect of noise canceling is not sufficient, please check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

You may find this link helpful to troubleshoot low sound quality, or noise or unusual sound can be heard: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate your feedback and thanks again for shopping Sony. - Kris

Hi JasB,

We are so happy to hear that you love the pink color of your WH-CH720N headphones! It is great that you are already planning to add another pair to your collection; in addition to the beautiful pink, this model is also available in black, blue, and white if you are looking for a different style to switch things up.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, ShaneVm!

We are so happy to hear that your son loves his new WH-CH720N headphones! It’s great to know they’ve been such a hit. We’re also glad you’re finding the Alexa feature to be a helpful bonus—we aim to make our headphones as versatile and convenient as possible for everyday use.

Thank you for choosing Sony for your son and for taking the time to share your feedback!

Best regards,

Gus, Sony Social Media Team

Thank you for your review, JordanM!

We’re glad to hear you find the WH-CH720N to be a good value for the price. We aim to provide great performance at every level, and we're happy they're working out for you!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, Jblw!

We are so happy to hear that your WH-CH720N headphones are working out so well for your long workdays and TV sessions! We specifically designed this model with a lightweight headband and comfortable ear pads to ensure they stay comfortable for hours on end, so it’s wonderful to know you’re feeling that benefit.

It's also great to hear that you're enjoying the sound quality. Whether it’s staying focused during work or getting immersed in a movie, we’re thrilled Sony is your go-to choice.

Thank you for being part of the Sony family!

Best regards, Gus, Sony Social Media Team

Thank you for sharing your review, SimonR!

We are so pleased to hear how much you are enjoying the WH-CH720N headphones, especially for TV viewing! It is wonderful to know that you find them very light and that you've experienced exceptionally good sound and a long battery life.

We agree they are definitely worth the money, and we appreciate you choosing Sony for your listening needs!

Best regards, Gus, Sony Social Media Team

Thank you for your fantastic review, VanL! We are so happy to hear that your WH-CH720N headphones are working exactly as advertised and that you're enjoying the excellent noise canceling. It's great to know that you can't hear a thing, even with the TV on! We designed these headphones with soft ear cushions and effective noise isolation to provide a comfortable and immersive listening experience. We sincerely appreciate your recommendation to your friends! Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team.

Hi DylanC,

It is most rewarding to hear that the WH-CH720N has become such a helpful tool for your mother’s busy lifestyle. We integrated voice assistant compatibility specifically to allow for hands-free help, making it easy to manage schedules, set reminders, or take calls without having to reach for a phone. Combined with our Integrated Processor V1 for effective noise cancellation and a lightweight design for all-day comfort, we are thrilled that these headphones are providing her with the support and high-quality sound she deserves.

Thank you for making Sony part of her daily listening.

Regards,
Dominick

Hi EliR,

It brings us great joy to hear that your headphones are working so well for you! We are especially glad that the long-lasting battery life is making your listening experience more convenient by letting you go days without needing a charge.

Thank you for trusting Sony.

Best regards,
Dominick

Hi Christy,
Thanks so much for sharing your feedback on the WH-CH720N headphones!
We are honored to hear that you're enjoying the great sound quality and that the connection with both your PC and iPhone has been smooth. It's also excellent to know the long battery life is a pleasant surprise!

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi JeanetteH,

We are truly heartened to learn that your children are enjoying their new headphones! We aim to provide high-quality audio that everyone can enjoy, and it is wonderful to know that you are happy with the quality and value of your purchase.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi CesarB, we're absolutely delighted to receive such a glowing 5-star review for your Sony - WHCH720N headphones! It's wonderful to know they're delivering amazing sound and the comfort you need for your podcasts, perfectly helping you stay focused when you need it. And hearing about their performance even after 30 minutes in a sauna is incredible proof of their great quality. Thank you for sharing your fantastic experience and choosing Sony! Regards, -Dominick

Hi LouisG,

It’s great to hear you are enjoying your WH-CH720N headphones! We are glad the sound clarity and computer compatibility are meeting your needs perfectly. Thanks for choosing Sony.

Best regards,
Eliab

Hi EmmanuelD, Amazing! We're thrilled to hear you like the excellent sound quality and battery life of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi DarcieS,
That's awesome! We are truly delighted to hear that our WHCH720N performed well in canceling unwanted noise but still with awesome sound quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Marco

Hi Robert!
Thanks for sharing your thoughts with us! We are really happy to hear that your new WH-CH720N are working so well for you. It’s great to know that you're satisfied with your purchase and that they are doing exactly what you need them to do.

Thank you for choosing Sony!
Warm regards,
Estefany