Customer Ratings & Reviews

Hi Inyoface,
Awesome! We're glad you are happy with your new headphones. Nice to know you are enjoying the comfortable fit and lightweight of the unit. The WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris

Thank you for sharing your review, Huntrrr!

We are so pleased to hear that you are enjoying the great quality of your WH-CH720N headphones!

Your recommendation to anyone who works outside is especially valuable, as it highlights the comfort, durability, and reliable performance of these headphones for use in dynamic environments.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your feedback, John!

We’re glad to hear that you’re enjoying your WH-CH720N and that you find the fit to be nice and comfortable. It’s great to know you’re happy with the value they provide!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Jess,
Thank you for reaching out to us. We're glad to hear you like the great sound quality and comfortable fit of the WHCH720N headphones. However, we are sorry if you are experiencing some issues with the unit. Allow us to help make this a better experience.

You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. This headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.

However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
Please try some solutions on this link to troubleshoot Bluetooth connection issues with the headphones:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

We are beyond pleased to hear that you love the WH-CH720N headphones, Mooda! It's fantastic to know that you find them to be a great value and that they outperform other popular brands you've tried. We designed these headphones to provide a premium listening experience with features like our Integrated Processor V1 chip and Dual Noise Sensor technology, all at a competitive price. It is most rewarding to hear that your experience with the WH-CH720N continues your long history of satisfaction with our products. Thank you for your continued loyalty as a Sony customer, and for sharing your wonderful feedback! We hope you continue to enjoy all your listening experiences. Best regards, Gus Sony Social Media Team

Hi PamelaC!
It brings us great joy to hear that you love your WH-CH720N headphones so much you bought a pair for your sister, and that they are your go-to at the gym.

Thank you for choosing Sony!
Best regards,
Estefany

Hello BillB,

Thank you for choosing Sony!

We couldn't be happier to hear that you find the WHCH720N headphones to be a good value. We apologize if the volume isn’t quite as loud as you’d like. To enhance your listening experience, we recommend using the equalizer settings available through the Sony | Sound Connect app.

You can find more details about tuning sound with the equalizer here: https://www.sony.com/electronics/support/articles/00286844.

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Emily,

We are excited to hear about your experience with the Sony WH-CH720N headphones! We are thrilled that you found both the sound quality and the comfort level to be great. Thank you so much for sharing your feedback and for choosing Sony!

Regards,
Dominick

Hello Natalia,
Awesome! We are truly happy to hear that you are pleased with the noise canceling capability and audio quality of our WHCH720N. We're glad that you were able to utilized the Sony app and fix the disconnection issue. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi marky,
Thank you for your time writing this review. While we are glad you like your WHCH720N headphones, we're sorry to hear if we were not able to meet your full expectations with the features of the unit. Sony values customers opinion as we always strive to deliver the best experience possible.

If the effect of noise canceling is not sufficient, please check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

You may find this link helpful to troubleshoot low sound quality, or noise or unusual sound can be heard: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate your feedback and thanks again for shopping Sony. - Kris

Hi Marty!
Thank you for sharing your honest feedback with us. We are very glad to hear you find the WH-CH720N a good deal overall.

To improve the sound, you might want to explore adjusting the equalizer settings on your device or Sony | Sound Connect app to better suit your preferences. Also, ensuring your headphones have the latest firmware update can help optimize performance.

Thanks for choosing Sony and for your feedback.
Best regards,
Estefany

Thank you for sharing this wonderful feedback!

We are delighted to hear that the WH-CH720N headphones are excellent and that your teenage child absolutely loves them!

It's rewarding to know that the combination of comfort, sound quality, and features resonates so well with younger users.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Luis39honeboy,

Thank you for choosing Sony!

We couldn't be happier to hear that your son is enjoying the WHCH720N headphones and appreciating the great sound and bass. Knowing that our product brings joy and quality audio to your family means a lot to us. We’re committed to delivering excellent experiences like yours.

Best regards,
-Fred

Hi Stewart, Thank you sharing your detailed review of the Sony WH-CH720N headphones. It's fantastic to hear they fit well, a crucial aspect for comfort. The short charge time, long battery life, and effective noise cancellation, especially for those unexpected noises, definitely sound like winning features. Thanks for pointing out the button placement issue amidst an otherwise positive experience. We will ensure that it is forwarded to the appropriate department. Thanks for choosing Sony! -Jess

Hi JACD,

That's wonderful to hear! We are delighted that you are enjoying the performance and features of your WH-CH720N Wireless Noise Canceling Headphones.

Thanks for choosing Sony.

Best regards, Eliab

Hello GeneH,

Thank you for choosing Sony!

We’re excited to hear that you appreciate the WHCH720N headphones. We apologize for any discomfort caused by the earpads warming during extended use. While the plush earpads are designed to create a secure seal for enhanced sound isolation, we recommend taking a short break every few hours to allow for airflow. Your feedback is invaluable as we continue to refine the balance between comfort and acoustic performance, and we will be sure to share it with our product team.

Best regards,
-Fred