Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
headphone usage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works very well and works as expected glad I've brough them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert!
Thanks for sharing your thoughts with us! We are really happy to hear that your new WH-CH720N are working so well for you. It’s great to know that you're satisfied with your purchase and that they are doing exactly what you need them to do.
Thank you for choosing Sony!
Warm regards,
Estefany
Great headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones , love the noise canceling features and super comfty. Great for traveling in loud places (airport , planes, trains and cars ) couldn’t hear any noises other than my music !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabethcc96,
Thank you for the amazing 5-star review! We're immensely pleased to hear how much you're enjoying the Sony WH-CH720N headphones. It's great to know that the comfortable design and excellent noise canceling are making your travels more enjoyable. We appreciate you choosing Sony to enhance your listening experience!
Regards,
Dominick
- Pros mentioned:Sound quality
Quality headsets
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these headphones have worked well connected to my laptop for MS Teams calls and connected to my Phone via Bluetooth for music and calls. Sound quality seems good and no complaints about the microphone quality during call. Noise cancelation feature works very well. Definitely would recommend these within this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TWayne,
That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!
-David
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my Grandson for Christmas and he moved them!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TinaL!
We are so happy to hear that your grandson loved his new WH-CH720N headphones! It’s wonderful to know that they were a hit for Christmas. Knowing that we could play a part in such a special holiday gift for him truly makes our day.
Thank you for choosing Sony for your grandson and for taking the time to share your feedback!
Best regards,
Gus, Sony Social Media Team
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think the sound quality is excellent and battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshtonG,
We are really happy to hear that you are enjoying the excellent sound quality and impressive battery life of your new headphones! To provide that premium audio experience, this model features our Integrated Processor V1, which helps eliminate distortion for a clear and authentic listening session. Additionally, you can enjoy your favorite playlists for longer with up to 35 hours of battery life, plus a quick charge feature that gives you up to 60 minutes of playback from just a 3-minute charge.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
Value and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is one of the best quality sounds out there with value. I had my sound bar and love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stev3n,
We're thrilled to hear that you love the quality and value you get from Sony, and that you are enjoying both your soundbar and the WH-CH720N Wireless Noise Canceling Headphones!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Nice headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good heaphone for the price. Noise cancellation was good too
I would recommend this to a friend Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great! I got mine on sale and I love everything about them. The noise cancellation is really good. I hear a bit but that is because I don’t turn the volume all the way. The only issue I had, it took me a while to connect to a second device. It didn’t pick up the Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback and for sharing your experience with the WH-CH720N, JudithA! It’s rewarding to hear you're enjoying the sound quality and noise cancellation—especially after getting them on sale.
We appreciate your mention about the challenge connecting to a second Bluetooth device. If you run into this again, try placing the headphones in pairing mode by holding the power button for about 7 seconds, until you hear "Bluetooth pairing." This should allow other devices to discover and connect to your headphones more easily. For switching between devices, make sure to disconnect from the first device before pairing with the next.
If you ever need more detailed guidance, our support team is always happy to help. Thanks again for choosing Sony—enjoy your listening experience!
Best regards,
Gus
Sony Social Media Team
Solid headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, solid bass and noise canceling. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Aaron!
We are so pleased to hear that you are enjoying the solid bass and noise canceling on your WH-CH720N headphones. It is great to know that you would recommend them to others!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable wearing. High quality sound. Great noise canceling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidB, thanks for leaving us a review! It brings us great joy to hear that you find your new WH-CH720N headphones so comfortable and that you’re loving the sound quality.
Thank you for choosing Sony!
Best regards,
Estefany
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them connects To all devices with no issue. Noise cancellation works great and able to work in the yard with it as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ReeceA,
Thank you for choosing Sony!
We're excited to hear that your WHCH720N headphones connect seamlessly to all your devices and that the noise cancellation helps you stay focused, even while working in the yard. Your feedback encourages us to keep delivering reliable and versatile audio solutions. Thank you for sharing!
Best regards,
-Fred
Headphone review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with my headphones, they work exactly as they should, and their battery life is excellent, which was a deciding factor in purchasing them to begin with. Very pleased!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EileenM,
We're absolutely delighted you are so happy with your WH-CH720N headphones! It's fantastic to know they are performing exactly as you expected, and we're especially glad the excellent battery life was a key factor in your decision.
Thank you for choosing Sony, and enjoy your listening with long-lasting power and reliability!
Best regards,
Dominick
Amazing headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset, very light, outstanding audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisP,
It’s great to hear that you’re enjoying the lightweight design and audio quality of the WH-CH720N! We designed these to provide long-lasting comfort without compromising on the high-quality sound Sony is known for.
Thanks for choosing Sony.
Best regards,
Eliab
Definitely would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product no complaints but definitely purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeidreC,
We're glad you're enjoying the Sony WHCH720N! It is wonderful to know that you can take noise canceling to the next level with Sony’s Integrated Processor V1, allowing you to fully immerse yourself in the music without outside distractions. We are also glad that the lightweight design and adjustable headband provide the comfort you need for those long listening sessions.
Thank you for choosing Sony.
Regards,
Dominick
Loves it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a Christmas gift for my son and he loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deexam,
We’re so glad to hear your son is loving his new headphones! It’s great to know they made such a wonderful Christmas gift.
Thanks for choosing Sony.
Best regards,
Eliab
WH-Chicago 720n
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It the best headphone I have ever gotten for the price. The app is pretty good too. It has an equilializer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FonsiV,
We are very glad to hear that the WH-CH720N headphones are the best you've ever purchased for the price! We're also happy you're enjoying the features of the companion app, especially the customizable equalizer. Thank you for the five-star review and for choosing Sony!
Regards,
Dominick
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, reliable and excellent sound, no problems at all
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ivan!
We’re so glad to hear that your WH-CH720N headphones have been reliable and delivering excellent sound. It’s great to know you're having a seamless experience. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound! The noise canceling feature is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaritzaS,
We are thrilled to hear that you are enjoying the excellent sound quality and amazing noise canceling of your WHCH720N headphones! We designed them to provide a truly immersive listening experience by blocking out the world around you, and we’re glad they are meeting your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
Dor a young lady
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fit perfect and look great. My daughter enjoys these over ear pods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MelanieS,
Thank you for choosing Sony!
We’re elated to hear that these WHCH720N headphones fit perfectly and look great. It’s wonderful to know your daughter enjoys using them. We sincerely appreciate you sharing your positive experience and hope they continue to bring enjoyment.
Best regards,
-Fred
Approved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, lightweight, good sound quality, easy to use for the most part (until you want to repair it…), and the pink is SUPER CUTE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user155383,
That's wonderful! We're thrilled you love the WH-CH720N headphones for their lightweight comfort, great sound, and, of course, the super cute pink color!
If you are having trouble with the pairing process, please try resetting the headphones (hold the power and NC/Ambient buttons simultaneously for about 7 seconds).
Thanks for choosing Sony.
Best regards, Eliab