Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great choice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones’ sound quality is very good and they are comfortable. They cover my ear and have great noise canceling. Battery life’s perfect too! They lasted for a week of not so heavy usage.
I would recommend this to a friendGreat sound and crazy comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have excellent sound quality with deep bass and clear highs. Super comfortable for long use, and the noise cancellation works really well. Definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lucky!
We are immensely pleased to hear that you're enjoying your new WH-CH720N headphones! It's fantastic to know that they are comfortable for long use and that you appreciate the sound quality and noise cancellation.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Good headphones but not 100% noice cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them, I was a little confused because I passed from earbuds to this, and I already got use to it after some days wearing them, just wish the noise cancellation was 100% cancelling the noise around me, I still can hear some of my surroundings but mostly is a good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eduvale,
Thank you for your time writing this review. It's nice to hear that you like your WHCH720N headphones. We appreciate and taken note of your feedback with regard the noise cancellation.
If the effect of noise canceling is not sufficient, please check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
You may find this article link helpful with steps if the Noise Canceling effect is weak:
https://www.sony.com/electronics/support/articles/00267838?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate you and thanks again for purchasing Sony! - Kris
Love love love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Cute color and super comfy for all day use. Can’t live without them now!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Nicole!
We are absolutely thrilled to hear how much you love your WH-CH720N headphones! It is wonderful to know that you appreciate the cute color and find them super comfy for all-day use.
We are so glad they have become something you "can't live without" now!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Perfect budget headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones themselves were great! Good build quality and great sound for the price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, AdamD!
We are delighted to hear that you found the WH-CH720N headphones to be great! It's rewarding to know that you appreciate the good build quality and the great sound for the price point. We aim to deliver excellent value and performance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're excellent. A good size, great sound, impeccable audio, a great value, excellent service from Best Buy, perfect delivery without any problems. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesusO,
Thank you for choosing Sony!
It brings us great joy to hear that the WHCH720N headphones impressed you with their great sound, perfect size, and excellent value, along with the outstanding service and smooth delivery from Best Buy. Thank you for your 100% recommendation!
Best regards,
-Fred
Amazing Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very clear and crisp that you feel like your in a concert
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gymboi, Fantastic! We're thrilled you're enjoying the crisp and clear audio quality and immersive listening experience on your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them they are very comfortable and very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wandii, thanks for the great feedback!
We are really happy to hear that your new WH-CH720N feel so good to wear.
Thank you for selecting Sony and happy 2026!
Best regards,
Estefany
- Pros mentioned:Sound quality
Navy Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are excellent quality. Very easy set up! Can’t wait to use them during the semester.
I would recommend this to a friend A lot of headphones for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife when on sale. Amazing headphones for the price, good sound quality and noise canceling, very light and comfortable. To be honest there's not a huge difference to my own Sony WH-1000MX4 higher end model.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the WH-CH720N, KevinS! It's a truly pleasure to hear that you find them to be amazing for the price, and that your wife is enjoying them.
We're especially glad to know that you're impressed with the sound quality, noise canceling, and that you find them very light and comfortable. We designed these headphones to offer a fantastic balance of premium features and value. Your honest comparison to the WH-1000XM4 is a powerful testament to the quality we've built into the WH-CH720N.
Thanks again for choosing Sony, and we hope your wife continues to enjoy her headphones!
Best regards,
Gus
Sony Social Media Team
Adaquate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About the same as my older Sony headset and better the the cheaper ones I have een using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pikk,
It brings us great joy to hear that your new WH-CH720N is providing a better experience than the other models you've been using recently. We are glad to provide that familiar Sony quality you've come to rely on over the years, and we hope these headphones continue to serve you well for all your listening needs.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable to wear and good sound quality especially for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ICY01,
Awesome! We are happy you like the comfortable fit and great sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, I bought these as an upgrade from "gaming" style PC headsets and couldn't be happier. Will buy another pair if anything happens to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Robert!
We're incredibly pleased to hear that the WH-CH720N headphones are a successful upgrade for you and that you're so happy with their performance compared to traditional "gaming" headsets!
It's rewarding to know you appreciate the quality and comfort we built into the CH720N. We designed them to deliver excellent noise cancellation and a detailed sound experience—ideal for everything from deep gaming sessions to immersive music listening—all while keeping them lightweight for long-term comfort.
Thank you for your strong recommendation and for choosing Sony!
Best regards,
Gus, Sony Social Media Team
And the beat goes on…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not sure of the brand at first But so glad I bought. Sound is Great and noise cancellation is wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rivera,
Thanks for the great feedback! We’re so happy that the sound quality and noise cancellation on the WH-CH720N are standing out to you and making your listening sessions better.
We appreciate your business and thank you for choosing Sony headphones!
Warm regards,
Estefany
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect headphones a perfect gift to a loved one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidG!
Thanks so much for sharing your feedback with us. It's a truly pleasure to hear that the WH-CH720N headphones made for such a perfect gift!
We appreciate you choosing Sony!
Best regards,
Estefany
perry's ear music
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fits the bill, right price, looks good, good company
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Jared!
We’re so glad to hear the WH-CH720N fits the bill for you! It’s great to know you’re enjoying the look and the value they offer. As our lightest wireless noise-canceling headband ever, we’re happy they’re delivering that premium Sony experience at the right price.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
work really well :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use Android device(s) and bought these headphones just before a trip abroad. They cut out the sound of the airplane and I was able to nap with these on. I could also hear my videos really well. This is my first pair of noise cancelling headphones and I would totally recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Summer, Thank you for purchasing the Sony WHCH720N! We're thrilled to hear you like the excellent noise cancellation, sound clarity, and overall features of your new Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for the recommendation and for choosing Sony! -Sam
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and excellent service with Best buy.
I would recommend this to a friendHeadphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fitting and comfortable. Recommend for anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesF,
We are thrilled to hear that the WH-CH720N headphones are providing the comfort and fit you were looking for! We truly appreciate the recommendation and are glad they're a great choice for your daily listening. Thanks for choosing Sony.
Best regards, Eliab
Beat headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever owned. I got a pair for the wife, tried them and ran out and got me my own.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for this wonderful review, DAVEH!
We are absolutely thrilled to hear that the WH-CH720N headphones are the best headphones you have ever owned! It's fantastic that after trying your wife's pair, you immediately knew you needed your own—that's the highest compliment we could receive.
We are so glad you and your wife are both enjoying the quality and performance.
Thank you again for choosing Sony, and welcome to the family!
Best regards, Gus, Sony Social Media Team