Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Best Sound Ever - The Noise Canceling is Great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Ever - The Noise Canceling is Unbelievable
I would recommend this to a friendSony Ch720
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. If needed I would definitely purchase again. My kids love them more than I do since I could hardly use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonP!
We are immensely pleased to hear you're enjoying the WH-CH720N headphones. It's awesome that the whole family is able to enjoy the amazing sound quality and adaptive noise canceling.
Thanks so much for choosing Sony!
Best regards,
Estefany
Works well, priced well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable, priced well and simply do the job. My Windows update knocked it off connection once, but I had no further issues. Well pleased.
I would recommend this to a friendResilient
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, holds up well, durable. She's not exactly delicate with them and they still work!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicB,
Thank you for your 5-star review of the Sony - WHCH720N! We're really happy to hear they've been a reliable companion for you. It's great to know they continue to deliver strong performance and durability, even with everyday use. We designed them to combine clear sound, comfort, and resilience, and we're thrilled they're working so well.
Thank you for your support and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Love these Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work so well! I love how you can easily switch between noice cancelling and be able to turn it off with just a simple click of a button. Love them! Great for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allison, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, excellent noise cancellation/ambient sound control, and overall features WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom line: great headphones at a very affordable price. These aren't the best noise cancelling headphones out there, "noise mitigating" would probably be more accurate, but they definitely cut out ~70% of background noise. Probably wouldn't be great on airplanes, but for studying/writing these have been great. Battery life was pretty surprising, I didn't expect it to last as long as advertised. They charge fast, last forever and maintain really solid sound quality. Cons: The only thing I wish was different was they don't fold up so transporting them is tricky. However, this was stated in the product description so I can't really complain
I would recommend this to a friendGreat Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for listening to music while editing photos in Lightroom Classic. The music sounds clear and full; the noise canceling feature works great; and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive feedback, LuisA! We're thrilled to hear that you are enjoying your WH-CH720N headphones. It's great to know they are perfect for your music listening experience while editing photos in Lightroom Classic. We're glad that the sound quality, noise canceling feature, and long-lasting battery have met your needs. We appreciate your review and thank you for choosing our product.
Gus
Good price/performance ratio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale, and very happy for what I use it for: noise-cancelling audio. The only criticism is the microphone, as it comes out on the low side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Marvin,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! We are glad to hear you are taking advantage of the great noise cancelling as well. Thanks for the feedback towards the microphone, as that is something we can definitely take advice for future references!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Headphones are great for the price and quality. Great for walks and calls.
I would recommend this to a friendIt works really well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product really worth the money and will get plenty of use out of and the money we paid for it
I would recommend this to a friendvery worth buying and would buy it again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love using it every day and very good qaulity, would buy it again
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertR,
Thank you for choosing Sony!
We're excited to hear that you love using your WHCH720N headphones every day! Knowing that you find the quality very good and would happily repurchase them really makes our day!
Best regards,
-Fred
Light and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phones are great for long use and the noise cancellation is awesome. Would definitely recommend getting
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Retrogamer,
Thank you for choosing Sony!
We're really happy to hear that you're enjoying the WHCH720N headphones! It's fantastic to know that they provide comfort for extended use and that the noise cancellation feature has impressed you. Thank you for your recommendation!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Hedphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone, Noise Cancelling function performs excellent. No too cheap, no too expensive but, compared to the expensive one, it gets close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GBohr,
Awesome! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Quality Headphone for a Good Price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent mid-range earphones! Perfect for everyday use. Sound quality is typical Sony. Good deal for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HomeOfficeJunky,
Awesome! Glad to hear you are enjoying the superb sound quality of your WHCH720N headphones. Nice to know it suits your needs and expectations. Thanks for choosing Sony! - Kris
Sony 720N
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them !!! Noise cancellation pretty good Color is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daisy!
We are excited to hear you're loving your WH-CH720N headphones! It’s great to know that the noise cancellation is working well for you and that you're happy with the color.
We designed these to give you a great blend of effective noise blocking and a really comfortable fit, so you can enjoy your audio without distractions.
Thank you for choosing Sony!
Best regards,
Estefany
It’s booming and sound clear.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working well and it sound clear and my whole family loves the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NORAA! We are really happy to hear that your WH-CH720N headphones are working so well. It's great to know that the sound is clear and that your whole family loves them!
We designed them with a long-lasting battery so you can listen all day.
Thanks so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling headphones! They sound amazing for acoustic and electronic music. They can handle the deep bass or hip-hop and the clear tones of Jazz.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyW,
Awesome! Glad to hear you are enjoying the amazing sound quality, noise cancellation, and overall performance of your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter bought me these headphones and I love them. Good sound.
I would recommend this to a friend Good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I really like these headphones, but their low build quality, lack of a carry case, and functional but otherwise unimpressive ANC make me wish I hadn't paid for the Sony name and that I had instead went with different headphones that do the same things better at a lower price. For most people, I recommend doing just that - find a cheaper alternative. Comfort is 3/5. Earcup pads and headband are super soft, not a lot of clamping pressure but just enough to get a good seal around the ears. The earcups are shallow but otherwise a good size. Due to the shallow earcups, the plastic parts of the driver will sometimes rub my ears through the mesh screen of the earcup, which is very uncomfortable. Sound quality is 3/5 with default out of the box settings, but goes up to 4/5 with good EQ tuning. By default the bass is very muddy. Active noise cancelation gets a 3/5. It works fine, but there is plenty of room for improvement and won't blow your socks off. Same with transparency mode. Build and materials quality comes in at 2/5. Such low weight comes at a cost, and the cost is here. Flimsy, cheap, low-quality plastic construction. These headphones need to be handled gently to avoid breaking them. Features and connectivity gets 4/5. Being able to connect to 2 Bluetooth devices at the same time is cool and can be very helpful. The BT connections have been very reliable for me. Having a 3.5mm headphone jack for wired use is great to have. The app has lots of EQ customization (which is very much necessary) and also gives controls for ANC on/off and customizing how strong transparency mode is. Unfortunately, the earcups don't fold in to make the headphones smaller for travel. Battery life is 5/5. I love how long the battery lasts. I've listened to music and movies for close to 20 hours with a mix of ANC on and off, and the battery is around 50-60%.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChocoMonk,
Thanks for sharing your review and experience with the WHCH720N. We're glad that you like the multipoint connection, 3.5 mm headphone jack, dedicated app, and battery life of the headphones. Your feedback about its comfort, sound quality, noise canceling function, build quality, and design is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). For sound and noise canceling function concerns, please refer to the troubleshooting steps on these links:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Regarding the build quality, reset assured that these headphones are durable and made with premium materials.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Amazing price and value great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. The noise cancelation works amazing. Great price and product overall
I would recommend this to a friend