Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Sony Sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound sound quality! Noise canceling works great. Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HTwsa,
Thanks for these fantastic five stars!
We're incredibly pleased to hear you're enjoying your new WH-CH720N headphones' high-quality sound and effective noise cancellation, all while being comfortable for long listening sessions.
We appreciate you choosing Sony.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Comfort
Perfect over the ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my 83 year old Mom. She uses them to watch TV and loves them. Said they are very comfortable too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CathyJG, Amazing! We're happy to hear that your mom like her headphones. Thank you for choosing Sony. Erin
Banana
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product I really enjoyed this product i definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilmerA,
Thank you for your 5-star review of the Sony - WHCH720N headphones! It makes us really happy to hear you're enjoying them and you'd recommend them to others. Your feedback mans a lot, and we hope the headphones continue to bring you great sound and comfort every day!
Thank you for choosing Sony!
Regards,
Dominick
Honest Review: Sony WH-CH720N - Feels Too Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m honestly disappointed with the Sony WH-CH720N headphones. While the noise canceling is decent, the overall build quality feels cheap and overly plastic, lacking the premium durability I expected from Sony. They don’t fold into a compact shape, making them bulky and inconvenient for travel, and the lack of "wear detection" to auto-pause music when I take them off is a major frustration. For the price, they feel like a budget product rather than a mid-range one, and I don't find them worth the investment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KalingaP,
Thank you for sharing your detailed feedback regarding the Sony WH-CH720N headphones. We genuinely value your input, as it helps us understand how our products perform for our customers in their daily lives.
We appreciate your comments regarding the build materials, the folding design, and the absence of a wear-detection sensor. While these headphones were designed to be exceptionally lightweight for long-term wearing comfort, we recognize that portability and specific automation features are very important for many users.
Please be assured that your feedback has been noted and will be shared with our product development team. Customer insights like yours are essential as we strive to improve our future designs and provide the best possible value across our entire headphone lineup.
Thank you for considering Sony!
Regards,
Dominick
SONY Wireless Noise Canceling Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset! Sound cancelling and great sound quality
I would recommend this to a friendHeadphones from Best Buy. Great service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered these headphones so that my husband could watch football games and baseball games , sometimes all day. Allowing me to listen to music or watch movies on my phone while I’m cooking cleaning or relaxing. It has saved angry feelings. Improved life wonderfully. They are 100% reliable headphones, easy to engage with the tv, and are comfortable. Great buy! Great sound! Even good for opera in the internet! Our first shipment was stolen in minutes from doormat. Best Buy sent us a second!!!! They were wonderful, beyond what expected!! Heroes to me. We got them first day we ordered!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LindaB,
Wow! Thank you very much for sharing your wonderful review of our Sony WHCH720N. We are truly happy that you are pleased with the overall quality and performance of your WHCH720N headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! Marco
Very good product in under 100$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always provides the best headsets, this ones best in its price range sounds really good handy and also its over-ear makes comfortable in wearing. only draw back i found is connectivity which takes longer time to connect initially.
I would recommend this to a friendGreat set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love!! Not as loud as i would prefer but you can adjust the volume to your likeness in the app and that’s very handy. Very comfortable. I wear mine to the gym daily. They dont slip when i’m running, bend over, or lifting. The noise canceling is top tier! Battery life is amazing (I cant tell you the last time i charged them tbh). Easy to connect and functionality is very easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dreka, Thanks for the 5-star review. We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great purchase. Sound is very good. Easy to carry.
I would recommend this to a friend Just as good as beats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great quality audio for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BasedGodPanda,
Thank you for choosing Sony!
It makes us really happy to hear that the WHCH720N offers exceptional comfort along with great quality audio at an excellent value. We appreciate you taking the time to share your positive experience with us.
Best regards,
-Fred
Happy listening
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves the earphones. Her boyfriend went out and bought the same mom
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jimsquick!
We are thrilled to hear your daughter is loving her WH-CH720N headphones, and it's even better that her boyfriend got the same pair.
Thank you for choosing Sony!
All the best,
Estefany
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually loved everything about this product. My only gripe with this is the price point but other than that, it's quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanP,
Terrific! We're really happy that you love everything about your WHCH720N. We always strive to deliver the quality with our products. We understand that the price is a little bit higher, this is due to the premium materials, advanced technology, and unmatched sound performance of the unit. We are confident that your investment with this headphones is worth it. Thanks for purchasing Sony! - Kris
Pretty Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like them the noise canceling is top tier would buy them again and they are in a good price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWA04,
Thank you for your 5-star review of the WH-CH720N headphones! We're so glad to hear you're enjoying the exceptional Noise Canceling performance. We engineered these headphones to provide a high-quality listening experience by blocking out ambient sounds, so you can fully immerse yourself in your music. It's great to know that this feature, along with the comfortable fit and excellent value, has made such a positive impression on you.
Thanks for choosing Sony. have a great listening day!
DiegoV
Good price for a noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cute color and works well. My daughter likes this birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZoeL,
Thank you for choosing Sony!
We're honored to hear that your daughter loves her new WHCH720N headphones! It brings us great joy to know that the color and performance were exactly what you were looking for in a birthday gift.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good quality head phones. The noise cancelling part is not all that great! You can still hear other sounds. It does not come with a case. I had to spend more money for a case on Amazon. If you get a case on amazon, make sure it's for the 710 head phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdelitaN, We're glad that you like the quality of your headphones. We're sorry if the the noise canceling function did not meet your expectations. YOu may try the following steps below if the noise canceling is not sufficient.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Did not expect…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not expect to like these headphones as much as I do. These are a great replacement for my previous over the ears and the sound, longevity of battery and features will leave you more than satisfied with your pirchase.
I would recommend this to a friend- Pros mentioned:Comfort
blue sony overhead headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, they’re super comfortable- i get so much use out of them!
I would recommend this to a friend Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality Headphones. Was looking for so new Headphone's that completely covered over my ears and gave great sound quality. These do exactly that!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SanDisk,
Thanks for these fantastic five stars!
We are truly heartened to learn that your WH-CH720N headphones are delivering the great sound quality and comfortable over-ear fit you were looking for.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Great for Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 out of 10. Very happy with my purchase. Almost got the more expensive set, but this one works amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidiR,
Many thanks for the 5-star rating! We always strive to deliver the best quality with our products. Nice to know that you are happy with your new WHCH720N headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Sony
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best sony If I recommend it, it has an app and everything is comfortable.
I would recommend this to a friend