Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great for work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and cancels out all the noise. Sound better then the beats I had before them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphoneguy,
It's truly wonderful to hear that you're enjoying the great sound and powerful noise cancelling of your Sony headphones. Thank you for your fantastic 5-star review and for sharing how they sound even better than the ones you had before—performance like that is what we strive for! The ability of your Sony headphones to block out distractions and deliver immersive audio truly sets them apart.
Thank you for choosing Sony—wishing you an amazing day!
DiegoV.
COMFIEST HEADPHONES EVER!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought these headphones about a month ago and they're absolutely the best thing i've bought from best buy by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC,
Thank you so much for the fantastic review! We're thrilled to hear that you love your WH-CH720N headphones and that they're the best purchase you've made from Best Buy. Your positive feedback means a lot to our team!
Thanks for choosing Sony.
Best regards,
Eliab
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones. They work great and sound is so clear!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, KassandraR!
We are absolutely thrilled to hear how much you love your WH-CH720N headphones! It's wonderful to know that they are working great for you and that you are enjoying the clear sound. We designed them for comfortable, high-quality listening, and your feedback is a great affirmation of that effort.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I really like these headphones, but their low build quality, lack of a carry case, and functional but otherwise unimpressive ANC make me wish I hadn't paid for the Sony name and that I had instead went with different headphones that do the same things better at a lower price. For most people, I recommend doing just that - find a cheaper alternative. Comfort is 3/5. Earcup pads and headband are super soft, not a lot of clamping pressure but just enough to get a good seal around the ears. The earcups are shallow but otherwise a good size. Due to the shallow earcups, the plastic parts of the driver will sometimes rub my ears through the mesh screen of the earcup, which is very uncomfortable. Sound quality is 3/5 with default out of the box settings, but goes up to 4/5 with good EQ tuning. By default the bass is very muddy. Active noise cancelation gets a 3/5. It works fine, but there is plenty of room for improvement and won't blow your socks off. Same with transparency mode. Build and materials quality comes in at 2/5. Such low weight comes at a cost, and the cost is here. Flimsy, cheap, low-quality plastic construction. These headphones need to be handled gently to avoid breaking them. Features and connectivity gets 4/5. Being able to connect to 2 Bluetooth devices at the same time is cool and can be very helpful. The BT connections have been very reliable for me. Having a 3.5mm headphone jack for wired use is great to have. The app has lots of EQ customization (which is very much necessary) and also gives controls for ANC on/off and customizing how strong transparency mode is. Unfortunately, the earcups don't fold in to make the headphones smaller for travel. Battery life is 5/5. I love how long the battery lasts. I've listened to music and movies for close to 20 hours with a mix of ANC on and off, and the battery is around 50-60%.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChocoMonk,
Thanks for sharing your review and experience with the WHCH720N. We're glad that you like the multipoint connection, 3.5 mm headphone jack, dedicated app, and battery life of the headphones. Your feedback about its comfort, sound quality, noise canceling function, build quality, and design is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). For sound and noise canceling function concerns, please refer to the troubleshooting steps on these links:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Regarding the build quality, reset assured that these headphones are durable and made with premium materials.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good quality head phones. The noise cancelling part is not all that great! You can still hear other sounds. It does not come with a case. I had to spend more money for a case on Amazon. If you get a case on amazon, make sure it's for the 710 head phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdelitaN, We're glad that you like the quality of your headphones. We're sorry if the the noise canceling function did not meet your expectations. YOu may try the following steps below if the noise canceling is not sufficient.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Straight Fire!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE! This headphones have helped me tune out the noises office I work in.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your great feedback, BrittanyP!
We are delighted to hear that you love your WH-CH720N headphones and that they are successfully helping you tune out the noise in your office. That sense of quiet focus is exactly what we aim for with our Digital Noise Cancelling technology!
We're glad we could help make your workday more peaceful.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Perfect over the ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my 83 year old Mom. She uses them to watch TV and loves them. Said they are very comfortable too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CathyJG, Amazing! We're happy to hear that your mom like her headphones. Thank you for choosing Sony. Erin
Best headphones ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone la are really light weight and have amazing sound. I use them outside when riding on my lawnmower and can still hear my music perfectly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasL,
That's fantastic to hear! We're thrilled that the WH-CH720N headphones are proving to be the perfect companion for your outdoor activities, even with something as demanding as a lawnmower. The combination of lightweight design and amazing sound, coupled with effective noise canceling, truly allows you to immerse yourself in your music. Thanks for choosing Sony.
-Eliab
Super nice and nice noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life lasted me a very long time super comfy and the sound quality was very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mariah,
We're so glad to hear that. Thank you for sharing your experience and for rating your Sony headphones 5 stars! It's fantastic to know the battery life lasted so long for you, and that they delivered on both comfort and sound quality. The combination of lasting power, comfort, and great audio is exactly what makes your Sony headphones stand out.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Great quality & affordable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teen loves it - noise cancel makes me mad because he really act like he can’t hear me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DesGJ,
We're glad to hear that your teen is enjoying the WH-CH720N headphones and that the noise canceling is working a little too well. It sounds like a common experience for many parents. We appreciate you sharing your feedback with us!
Thanks for choosing Sony.
Best regards,
Eliab
Excellent headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and you can use it on your PS5 and take advantage of 3D spatial sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyB,
Thank you for choosing Sony!
We're excited to hear that you appreciate the great sound quality of the WHCH720N headphones and that you're able to enjoy the 3D spatial sound feature on your PS5. It's wonderful to know the headphones are enhancing your gaming experience! Thank you for sharing your positive feedback.
Best regards,
-Fred
Thank you!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price!! Would definitely recommend to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JonahG!
We are so pleased to hear that you find the WH-CH720N headphones to be a great value! We strive to deliver excellent quality and performance at every price point.
We appreciate your strong recommendation to others and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing price and value great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. The noise cancelation works amazing. Great price and product overall
I would recommend this to a friend - Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter bought me these headphones and I love them. Good sound.
I would recommend this to a friend Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and lightweight headphones, I would buy again for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gray!
We are delighted to hear that you find the WH-CH720N headphones so excellent and lightweight and especially that they were so good you'd buy them again!
The WH-CH720N headphones are packed with features to deliver a premium sound experience. Plus, with up to 35 hours of battery life and a comfortable, ergonomic design, they're built for those long listening sessions.
Thanks so much for choosing Sony!
Best regards,
Estefany
great sound great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.been using this for a while now, sounds great and i don't have to charge it that often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoWa,
Thanks for sharing your feedback on the WH-CH720N headphones. We're glad to hear that you're enjoying the great sound and the long battery life they delivers!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually loved everything about this product. My only gripe with this is the price point but other than that, it's quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanP,
Terrific! We're really happy that you love everything about your WHCH720N. We always strive to deliver the quality with our products. We understand that the price is a little bit higher, this is due to the premium materials, advanced technology, and unmatched sound performance of the unit. We are confident that your investment with this headphones is worth it. Thanks for purchasing Sony! - Kris
Good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, very lightweight. A little large byt otherwise good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Monty,
Thank you for choosing Sony!
We're excited to hear that you appreciate the lightweight design of the WHCH720N headphones. Your feedback about the size is valuable to us, and we're glad they're working well for you overall. Thank you for sharing your thoughts—it helps us continue to improve and support your listening experience.
Best regards,
-Fred
Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less noise, easy set up, kids can use, good sound and value for money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vinay,
Thank you so much for the 5-star review of the Sony - WHCH720N! We're really happy to hear that the Noise Cancellation is performing excellent, providing a great sound experience for you and your family. The easy setup is thanks to features like Google Fast Pair and Multipoint Connectivity, which makes switching between devices seamless. Combined with the clear audio and the excellent value for money, your review perfectly encapsulates why these are such a popular choice.
Thanks for choosing Sony!
Regards,
Dominick
Great set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love!! Not as loud as i would prefer but you can adjust the volume to your likeness in the app and that’s very handy. Very comfortable. I wear mine to the gym daily. They dont slip when i’m running, bend over, or lifting. The noise canceling is top tier! Battery life is amazing (I cant tell you the last time i charged them tbh). Easy to connect and functionality is very easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dreka, Thanks for the 5-star review. We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl