Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far these headphones are the best {'ve owned. Time will tell if the cuff material holds up,
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevinB,
Thank you for choosing Sony!
We're honored to hear that the WHCH720N headphones are the best you've owned so far! We appreciate your feedback about the cuff material and hope they continue to serve you well for a long time.
Best regards,
-Fred
Sony headset review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound comfortable around ear.lightweight i would defiantly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronT,
We're so glad to hear that your Sony headphones provide amazing sound and sit comfortably around your ears, all while remaining lightweight. Thank you for awarding them 5 stars—a recommendation is a wonderful compliment! Their comfort and portability truly make them a joy to use for extended listening sessions.
Thank you for choosing Sony—hope today is fantastic!
DiegoV.
Work great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work really well. They are comfy and last a long time. It is easy to connect and control. The microphone works really well on call. I love them
I would recommend this to a friend- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality of product and great sound quality
I would recommend this to a friend Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite go to headphones for just about anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi E12G,
We are delighted to hear the WH-CH720N headphones are your favorite go-to choice! It is fantastic to know that the lightweight design, effective noise cancellation, and high-quality sound are making them perfect for your everyday listening needs.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These was a Christmas gift to my son. And he loves them. The sound quality is amazing. Looking forward to buying my daughter and i some.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaE,
This is definitely a great Christmas present! We're glad to hear that your son loves his new Sony headphones. We also appreciate that you like the amazing sound quality of the WHCH720N. We are looking forward to your next purchase. Thanks for choosing Sony! - Kris
Good product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone goes over the ear, which I prefer in a headphone. The cushion is soft, and doesn't bother the ear. The headband part has small cushion too for the top of the head. The overall sound quality is great! Nose cancelling is great too, not completely blocking out loud noises but enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LovediT, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
brenda mamich
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it ststes there is a microphone in the device and there is no microphone I am completly unsatisfied I must return the item.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaM,
Thank you for your feedback. We are sorry for the confusion, but we would like to clarify that your WH-CH720N does have a built-in microphone. Because it uses a sleek, integrated design, the microphones are not immediately obvious. You can view the exact location of the microphone parts here:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html
If the microphone is not working during calls, it is likely due to the settings on your connected device. Here's what you can try to resolve it:
1. App Settings: Open your video calling application and ensure the microphone is set to [Headset (WH-CH720N Hands-Free)].
2. Computer Settings: If the option does not appear in the app, select [Headset (WH-CH720N Hands-Free)] within your computer's sound settings.
If the issue persists, please try these other troubleshooting steps:
Reset the headset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Initialize the headset (Factory Settings): http://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
For more personalized assistance, please contact our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
Sony wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves the comfort and so quality that these headphones provide.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan,
We're absolutely thrilled to know that your son loves the WH-CH720N headphones and finds them so comfortable. We're proud to create products that deliver great sound while being comfortable enough for hours of listening. We hope he continues to enjoy them for a long time!
Thank you for trusting Sony.
Regards,
Dominick
WHCH720N headphones are WORTH it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY GOOD ENTRY LEVEL HEADPHONES. HIGHLY RECOMMEND! good noise cancelling and has a performative battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review!
We are so glad to hear that you are enjoying your new WH-CH720N headphones. It's rewarding to know that the noise canceling and long battery life are making such a positive difference for you. We designed them to be a great entry point into our noise-canceling headphone line, so it's wonderful to hear that we hit the mark.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
Comfortable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stays where they should and sound great! Great price too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kat99,
That's wonderful to hear! We are so glad that you're enjoying the sound and comfortable fit of your WH-CH720N headphones. Providing great quality at a great price is what we aim for, and we appreciate you sharing your positive feedback.
Thanks for choosing Sony.
Best regards,
Eliab
Good quality for cheap price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in these headphones is really good, and together with the noise cancellation they are really nice for travel. In addition they are pretty lightweight which makes them really comfortable. However the fact they dont have a case or a bag to carry them sometimes was an issue to use them, also if you have big ears they could be a little bit uncomfortable as the ears could friction with the headphones as there is not that much space in the ear. Eitherway is a good quality product for the price it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Juan!
We are extremely pleased to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, lightweight & very comfortable fit design, and reasonable price of these headphones. We greatly appreciate your feedback with the carrying case and size of the earpads.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Very good for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point these or a great pair of cans. Very good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, BigMike!
We are so pleased to hear that you feel your WH-CH720N headphones are a great value. It's incredibly rewarding to know that you are happy with the sound quality. We designed this model to provide a great listening experience at a great price, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for your valuable review.
Best regards, Gus, Sony Social Media Team
Good headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones with good audio quality and for the price super good
I would recommend this to a friendBest headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones sounds amazing.. thanks for these @Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinB!
We are very glad to know you're so happy with the WH-CH720N headphones.
It's awesome that you find the sound amazing.
Thanks so much for choosing Sony!
Best regards,
Estefany
Great for watching TV at night
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my nightime TV headphones. I have a SONY TV with bluetooth so it's very easy to connect and for the few times it disconnects (which happens with all bluetooth devices sometimes) it's just a matter of re-pairing in the menu. The sound is loud enough. I keep them on the highest volume and they sound like a movie theater, not too loud not too soft. If you're looking to blow out your eardrum these aren't for you. But they work great for movies and regular viewing, like the news.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, Thanks for sharing your review on the Sony WHCH720N headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig
Love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, I love it. It is Light and perfect in canceling the noising
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sbakkar,
We're so glad to hear that. Thank you for sharing your 5-star review and letting us know how much you love the lightness and excellent noise canceling of your Sony headphones. It's wonderful that they deliver such comfort and peace wherever you go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Wife loves it....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife and she loves it. Originally have gotten her those wireless Beats Studio Pro and she hates it. So I took that one back and got her this Sony headset. She loves it.
I would recommend this to a friendSony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable and comfortable. Used by my special child for noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .HI JeffreyO,
Thank you for the wonderful review! We're happy to hear that the WH-CH720N headphones are durable, comfortable, and that the noise canceling is working so well. Thanks for choosing Sony.
Best regards,
Eliab
Right choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a good quality wireless, noise-cancelling headphone that was comfortable. This was the perfect fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience with the Sony WH-CH720N, Wally! We're thrilled to hear that they met your expectations for quality and comfort.
The WH-CH720N headphones are designed with features like noise-cancelling technology that immerses you in your audio experience, while their padded headband and soft ear pads provide lasting comfort for extended wear. With a battery life of up to 35 hours, they are perfect for long listening sessions, too!
If you have any further thoughts or questions about your headphones, feel free to reach out!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team