Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is great, the noise cancellation is great, all above for price point
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them! They work great, and the noise cancelling seems to be working well. He doesn’t hear me when I’m talking to him lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherM, We're glad that your son loves his new noise canceling headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
I have 5 of these in my house
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought a pair for everyone in my household. We all enjoy these headphones. I'm a bit of an audiophile, and these don't stack up to premium studio gear, but they do give you an isolated experience with quality audio nonetheless. The sound isn't bad, it just doesn't sparkle. I recently had an extended stay in the hospital trauma ward and these headphones blocked out all the people screaming, allowing me a good night's rest. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, SumChump! We're glad you really like the headphones. Enjoy and thanks for choosing Sony! -Craig
Headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good for the price. I used at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, HarleyE.
We are so pleased to hear that your WH-CH720N headphones are working so well for the price. We designed this model to deliver great sound and noise canceling at an accessible price point.
It's also great to hear that you're enjoying them at the gym! We appreciate you choosing Sony to be a part of your workout routine.
Thank you again for your valuable feedback and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
Quality of Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main issue is that these headphones aren't foldable. The noise cancelling also isn't that great in comparison to something like soundcore space one headphones, but the volume and overall sound quality is fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback about the WH-CH720, Tdarrius. We appreciate your comments and understand your concerns.
Regarding foldability, the WH-CH720N headphones are designed with a lightweight and comfortable build for everyday use but do not feature a foldable design. This choice provides a slimmer profile and reduces overall weight, which many users find convenient for extended listening, though we understand that a folding mechanism can add extra portability.
On noise cancelling, we strive to deliver an enhanced listening experience with our noise-cancelling technology. The effectiveness of noise cancellation varies based on the environment and the type of sound present—Sony's noise-cancelling works best to reduce constant, low-to-medium pitch noises like background hums or engine noise. Some high-frequency or variable sounds may still be noticeable due to the way noise-cancelling technology works in general. While experiences can differ depending on individual preference and use, we're always working to improve performance and appreciate your comparison with other models.
We're glad you found the volume and overall sound quality satisfactory, as delivering clear and enjoyable audio remains one of our highest priorities.
Thank you again for your review and choosing us. Your input helps us refine our products and better meet the needs of all our customers.
Gus,
Sony North America Customer Support
Great
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, incredible quality too highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salagir,
We're thrilled that you're so happy with your WH-CH720N headphones and that you're enjoying the incredible sound and quality. We truly appreciate your high recommendation!
Thanks for choosing Sony.
Best regards,
Eliab
Noise Canceling Perfect
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Great quality for the price and using them in the gym makes it so easy to focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Coby,
Thank you for choosing Sony!
It makes us really happy to hear that you’re enjoying your WHCH720N headphones and that they help you focus during your gym sessions. Knowing you find the quality and value excellent means a lot—thanks for sharing your experience!
Best regards,
-Fred
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them. Good sound quality and the ANC works amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, JoshuaM!
We are so pleased to hear how much you are enjoying your WH-CH720N headphones. It’s wonderful to know that you are happy with the sound quality and that the noise canceling is working so well for you. We designed these headphones to provide a clear and distraction-free listening experience, and it's great to know we've succeeded.
Thank you again for being a Sony customer and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, comfortable, and fantastic sound quality. All at a decent price point! You can’t go wrong with Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Esguerra,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, you will be able to enjoy listening to your favorite tunes for a prolonged time!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Will snap or crack. Terrible build quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but terrible build quality. I recommend avoiding these headphones. I owned these for about 6 months when a crack started along a seam (see pic), so I glued them hoping they would hold. Two weeks later, they snapped and came completely apart from the headband. Utter disappointment because these are otherwise good-sounding headphones. But clearly, they are very cheaply made. Avoid. I used these gently and stored them in a case or hung them on a headphone hook on my desk. Never dropped, sat on, or handled roughly. I own Sony 7506's which I love and have had for years and cost less than these do. Upsetting to see poor build quality at this price point. Support says that cosmetic and physical damage isn't covered by the warranty so I'm stuck with them. I'd recommend you steer clear of these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, While we're glad you like the great sound quality of these headphones, we regret to hear about the issue you've experienced with your Sony WHCH720N. We take the quality of our products seriously and are sorry to hear about your issue. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We're committed to finding a solution and ensuring our customers have a positive experience with our Sony products.
Regards,
Sam
- Pros mentioned:Battery life
Perfect for daily use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice ambient sound function with a good sound! Used daily due to good battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieB, that's awesome! We're truly happy to know that you find our WHCH720N perfect for your needs. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Great purchase for the money spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap, stay on my head, and are never too quiet. I will probably be sticking with this type of headphones forever if they're always this good
I would recommend this to a friendDifficult to work with
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had good sound but it was difficult to work with due to subdued buttons. Returned this item and bought a JBL that I love
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Valentinegifts,
Thank you for sharing your feedback on the WH-CH720N headphones. We're glad to hear that you were happy with the sound quality. We are, however, very sorry to learn that the physical buttons were difficult for you to use and that you ultimately returned the item. We understand that ease of use is just as important as sound quality, and we sincerely apologize that the design of the buttons didn't meet your needs. We appreciate you taking the time to let us know, as your feedback is valuable for our product development.
Thanks for choosing Sony.
Best regards,
Eliab
Very comfortable and great sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something for when I was at home chilling and listening to music. They are very comfortable and lightweight. The bass is also very good and the sound quality is overall very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JazielR,
Thank you for sharing your experience with the Sony WH-CH720N headphones. We're delighted to hear that you find them perfect for relaxing at home and enjoying your music. It's great to know that their comfort and lightweight design enhance your listening experience, and that you're impressed with the rich bass and overall sound quality. Thank you for choosing Sony!
Best regards,
-Fred
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling works well and the sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosiahR,
Thanks for your wonderful comments. We're thrilled you're enjoying the great sound and the noise cancelling technology on your WH-CH720N headphones!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Pretty Good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality! Light on the ears and many different features on the app. Battery lasts forever! Got it for a good price when it was on sale. However if you don't like the feeling of it being “cheap” i don't recommend the material is very hollow.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user689988, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Great Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these so that my wife could get some sleep when a recent hurricane rolled through Florida. The noise cancelling was excellent, and she was able to play music and not even know that the wind was howling outside, and the rain was banging on the windows. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Ploppy! We're glad you are impressed with the noise canceling feature. Thanks for choosing Sony. -Craig
Very Nice !!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really am loving my new headphones. I knew I made the right choice for my first headphones. You do have to install an app to use the headphone. so far, no problems at all with the app. Battery life is excellent. Sound quality is great. The noise cancelling feature is awesome. There is no case for the headphones, so I just recommend keeping the box it came in for storage. Like any other device, I am very careful with my headphones. At first, it does feel a bit fragile. This is a great budget headphone. I definitely recommend this for college students.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Richard,
Good decision! We are truly delighted that you like the sound quality and noise canceling feature of your new Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your recommendation and for choosing Sony! - Marco
- Cons mentioned:Foldability
my first head phone set
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, I wish I was able to fold to have less space in my bag
I would recommend this to a friend Gaming
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming and very good quality for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
We're so glad to hear that your Sony headphones are delivering a great gaming experience and impressive quality for the price. Thank you for the fantastic 5-star rating—your appreciation for both performance and value means a lot to us. The WHCH720N’s clear sound and reliable comfort truly make gaming even more enjoyable.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.