Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Very Nice !!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really am loving my new headphones. I knew I made the right choice for my first headphones. You do have to install an app to use the headphone. so far, no problems at all with the app. Battery life is excellent. Sound quality is great. The noise cancelling feature is awesome. There is no case for the headphones, so I just recommend keeping the box it came in for storage. Like any other device, I am very careful with my headphones. At first, it does feel a bit fragile. This is a great budget headphone. I definitely recommend this for college students.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Richard,
Good decision! We are truly delighted that you like the sound quality and noise canceling feature of your new Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your recommendation and for choosing Sony! - Marco
love this headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones! so comfortable and very lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShellyM,
Thank you for choosing Sony!
We're excited to hear that you absolutely love your WH-CH720N headphones, and that their comfort and lightweight design stand out for you. Enjoy every listen!
Best regards,
-Fred
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound! i am really happy with my headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusrubenV,
That's fantastic! We are so pleased to hear you are happy with the great sound of your WH-CH720N Wireless Noise Canceling Headphones. Enjoy your listening!
Thank you for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Super nice although not what I needed.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and sound quality. I bought them to use the mic wired but it's input only for the wire. They were so nice I kept them though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandanG, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your WHCH720N headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Perfect for daily use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice ambient sound function with a good sound! Used daily due to good battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieB, that's awesome! We're truly happy to know that you find our WHCH720N perfect for your needs. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
They do their job well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent audio quality and slighter sub par noise canceling. We got them on sale and it was worth it. If was going to buy another pair of headphones i would shop around more
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kraig,
Thank you for your feedback! We're glad you caught them on sale and that the WHCH720N headphones were completely worth it. It's great to hear that the noise-canceling feature is to your liking. We hope they continue to deliver a solid listening experience wherever you go!
Thank you for choosing Sony!
Best,
Aldair
Light and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phones are great for long use and the noise cancellation is awesome. Would definitely recommend getting
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Retrogamer,
Thank you for choosing Sony!
We're really happy to hear that you're enjoying the WHCH720N headphones! It's fantastic to know that they provide comfort for extended use and that the noise cancellation feature has impressed you. Thank you for your recommendation!
Best regards,
-Fred
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and she loves and uses them daily
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ecrawford!
We are absolutely delighted to hear that your daughter loves her WH-CH720N headphones and that she is using them daily! It's rewarding for us to know that the headphones are a perfect fit for her everyday listening.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good head phones great for the gym. Best purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelT!
It is most rewarding to hear that our WH-CH720N headphones have been a great purchase for you, especially for the gym.
We designed them to be lightweight and comfortable for long use, and we're so glad that's working out while you're active.
Thanks so much for choosing Sony!
Best regards,
Estefany
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality Headphones. Was looking for so new Headphone's that completely covered over my ears and gave great sound quality. These do exactly that!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SanDisk,
Thanks for these fantastic five stars!
We are truly heartened to learn that your WH-CH720N headphones are delivering the great sound quality and comfortable over-ear fit you were looking for.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Good quality and easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my father-in-law. The sound is great and he was easily able to link it to his bluetooth transmitter with very low technical skills. haha.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoungEng, We're glad that you father-in-law likes the sound quality and ease of use. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Great headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These connect easily and they are super clear and easy to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieS,
Thank you for the great positive feedback! It's a true pleasure to hear you're enjoying the simple functionality and clear performance of the WH-CH720N. We designed them to connect easily and be super clear, so we are delighted to know we hit the mark for you!
Thanks for trusting Sony.
Regards,
Dominick
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and sound. Great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, DerekR!
We are very happy to hear that your WH-CH720N headphones are performing so well for you! It's fantastic to know that you are getting great noise cancellation—a feature powered by our Integrated Processor V1—allowing you to fully immerse yourself in your music.
Equally important is your satisfaction with the great sound and great battery life. We designed these headphones for all-day comfort and listening, offering up to 35 hours of power with noise cancellation on, so your feedback is a wonderful confirmation of that effort!
Thank you again for choosing Sony for your daily listening needs.
Best regards, Gus, Sony Social Media Team
Resilient
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, holds up well, durable. She's not exactly delicate with them and they still work!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicB,
Thank you for your 5-star review of the Sony - WHCH720N! We're really happy to hear they've been a reliable companion for you. It's great to know they continue to deliver strong performance and durability, even with everyday use. We designed them to combine clear sound, comfort, and resilience, and we're thrilled they're working so well.
Thank you for your support and for choosing Sony!
Regards,
Dominick
It works really well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product really worth the money and will get plenty of use out of and the money we paid for it
I would recommend this to a friend- Pros mentioned:Comfort
Love tj
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves it so much. It’s comfortable for her big ears. She wears it all day at school for sensory needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherryWright,
Thank you so much for the 5-star rating! We're really glad that your daughter loves the WHCH720N headphones. Nice to know it suits her needs and expectations. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones through the best buy app and they were really worth it, good quality audio and they are great for the price, good headphones overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoD, We're glad that you like the audio quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Honest review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ADHD and it is so hard to focus so I bought these to help when I do work or want to read in loud settings. The noise canceling is eh. Yes it works but you have to turn it up pretty loud in my opinion. However, note that I have sensitive hearing so I like to keep the volume low. Plus, I listen to instrumental music so I just hear bass/beats which is why I prefer to keep the volume low. Yet, when it's low, I personally can still hear outside noise. Sooooo, taking this all into consideration they are good headphones. Clear sound, but in my opinion not as noise canceling as I'd like. Hope this review helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natalie, Thank you for taking the time to provide us with your feedback about your WHCH720N. While we're glad you like sound clarity, we regret to hear that the noise cancellation did not meet your expectations. We recommend following the troubleshooting steps on the link below if you feel that the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my purchase. Great sound quality and very long battery life. Also very lightweight and easy to wear. I'm hard of hearing, and I love using these.
I would recommend this to a friendSony Ch720
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. If needed I would definitely purchase again. My kids love them more than I do since I could hardly use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonP!
We are immensely pleased to hear you're enjoying the WH-CH720N headphones. It's awesome that the whole family is able to enjoy the amazing sound quality and adaptive noise canceling.
Thanks so much for choosing Sony!
Best regards,
Estefany