Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
A Music Lover's Dream
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Sony WHCH720N headphones are an absolute game-changer! These headphones pack a serious punch with their bass response. They've got a powerful driver that delivers deep, resonant lows. Every beat? Crisp, clear, and immersive. It's like having a subwoofer in your ears! Perfect for your music marathons and they block out any annoying noise. Plus, they're gym-buddy material that I use on a daily! They are so comfy for everyday wear. You're gonna love 'em! And for the price? Unbeatable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoP, Awesome! We're glad that you are enjoying your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We appreciate the recommendation and thanks for choosing Sony! -Erin
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cute color, great comfort, reliable ANC, and awesome battery life – these are a solid mid-range pick if you want stylish headphones without breaking the bank.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyC, thank you so much for your review! We're very glad to hear you're enjoying the comfort, color, and reliable noise cancellation of the Sony - WHCH720N. It's awesome that the headphones hit the mark for you in terms of style, performance, battery life and value. Thank you for your support and for making Sony part of your day-to-day! Regards, -Dominick
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones through the best buy app and they were really worth it, good quality audio and they are great for the price, good headphones overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoD, We're glad that you like the audio quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad i like the xm4 way better not gonna lie but this isnt bad
I would recommend this to a friend - Pros mentioned:Sound quality
Try Best Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never a regret getting this item, sound so good and easily to receive a call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbenaA, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl
Wonderful Headphone. Highly recommend.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I deliberately waited this long to write a review. My son is a little "rough" and wears his headphones everywhere! It is practically glued to his head. I am pleased to report that this headphone is still in 1 piece. I am surprised and really happy. Saves me some $$. This is a great headphone. I am clear across the room from him and I can hear the sound coming from it. Great price. Great item. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KamoneL,
Amazing! We're glad that you like the design and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Sony GoodHeadphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are pretty good the battery life is good also
I would recommend this to a friend Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have really enjoy using them. i love the wireless headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BridgettM,
Thanks for the awesome five-stars score! We're excited to hear you're enjoying your WH-CH720N wireless headphones that much. Have you already installed the Sony | Sound Connect app? Give it a try and enhance your experience even more!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort
Great sound for a good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the headphones for my daughter and she loves them! They are comfortable to wear for long periods of time and the controls are easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardW, Awesome! We're glad that you like the ease of use and comfort. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
The Sound of Sony!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones for the price. Super comfortable. Puts out great sound. Long lasting battery. Enjoyed them so much I bought a second pair for my dad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous. Thank you so much for the fantastic review!. It is great to hear that you are enjoying the headphones and found them to be a great purchase!. The detailed feedback provided—regarding the comfort, sound quality, and battery life—highlights the value of the product. Your feedback is valuable, and we appreciate you sharing your thoughts with us!. Thanks for choosing Sony. -Milton
- Pros mentioned:Sound quality
My headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound quality of these headphones. I bought them for a train ride to New England enjoy them for the ride
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaP,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit
AMAZEBALLS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is absolutely superb!!!!!!! They fit comfortably and easy to connect!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lucipurrr, we're happy to know that you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Return policy is 15 DAYS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are okay but not what my son really wanted. He has a few issues with the equalization and noise canceling and the microphone but I had no idea Best Buy had such a small return window! 15 days! I bought these for my son's birthday so they were bought early and not returnable. Now that I know that, I will not be buying anymore high ticket items from Best Buy in the future. These were expensive enough that I should have been able to at least exchange for store credit so my son could have gotten a different pair since he isn't happy with them. Terrible customer service for expensive items. Buy somewhere else!!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Wife loves them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife for her birthday. The overall sound is great and she loves the noise cancelling feature. Wait a minute...am I the noise?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swilson6144,
Great! Perfect gift for a perfect wife. We are thrilled to hear that your wife likes her new Sony WHCH720N, especially its noise canceling feature. Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. The WHCH720N headphones let you enjoy the natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Also, it is ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget that you’re wearing it. You might be the noise in her ears but your voice will definitely be the music to her heart. Thank you for choosing Sony! - Marco
Great Noise Cancelation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great for noise canceling and have clear sound. The only negative is the location and difficulty using the on/off button. It's difficult to figure out while the headphones are on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WHCH720N, LongIslandShopper!
It is most rewarding to hear that you love the noise-canceling feature and the clear sound quality of the WH-CH720N headphones. We understand your feedback regarding the on/off button's location and usage difficulty while the headphones are on your head. Your valuable input helps us improve our products, and we'll consider this for future designs. In the meantime, you might find it easier to familiarize yourself with the button placement before wearing them, which can help in quickly locating and using them without visual aid. Thank you for sharing your experience with us!
Thank you for choosing Sony!
Warm regards,
Gus
Good headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones for my father-in-law, who is hard of hearing. I tried them for a month before giving them to him, and I can confidently say they are excellent. He is very satisfied, and it has been six months since then.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamM, Thank you for sharing your fantastic experience with us! We're thrilled to hear that both you and your father-in-law are enjoying your Sony WHCH720N Headphones. We appreciate your choice of Sony, and we hope your father-in-law continues to have incredible listening experiences with his new headphones! -Maria
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best quality of the earphone is that the noise cancelling feature really works. And the quality of the sound is great.
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but you can easily find better on same price at other stores
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your candid feedback, Computerbestgeek, regarding the WH-CH720N headphones. We value all our customer opinions, especially those that touch on price and competitive value.
We understand your sentiment that "you can easily find better on same price at other stores."
The WH-CH720N is specifically designed to hit a great balance in the mid-range market, focusing on our core strengths:
Comfort and Weight: They are some of the lightest over-ear noise-canceling headphones, making them extremely comfortable for long listening sessions.
Integrated Processor V1: This is the same chip technology found in our premium models, which is crucial for delivering quality sound and effective Active Noise Cancellation (ANC).
Long Battery Life: With up to 35 hours of playback with ANC enabled, they are built to last through your day.
However, we appreciate that the market is competitive, and you've found alternatives that you feel offer more at this price point. We constantly monitor the market and review our pricing to ensure we are offering the best possible value to our customers.
Thank you again for choosing Sony, and for letting us know how we stand against the competition.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really solid product works exactly how you'd think!
I would recommend this to a friend Perfect sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price you won't a better value. The fit over the ears is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hndsmgmp,
We're delighted to hear your thoughts of the WH-CH720N headphones!
We can't be happier to learn they're offering such great value for the price. We also truly appreciate you highlighting the comfortable over-ear fit—we designed them with comfort in mind for long listening sessions, so it's wonderful to know that's making a difference for you.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.