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Customer Ratings & Reviews

Your price for this item is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2717 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,717 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best purchase for Great Price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent !!! Best purchase I made to watch movies. Great sound, and noise cancelling helps in noisy environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GenoKev,

      Thank you for the purchase! We're happy to hear that you're enjoying the sound quality and noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great phones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loved these as a gift! Used them more than his Apple AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradB,

      We're thrilled that your son is so happy with the WH-CH720N headphones and that they've become his go-to choice. We hope he continues to enjoy the excellent sound and noise-canceling features.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Fire product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite buy a new pair every year just because

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleS,

      Thank you for the review,

      It's fantastic to hear you love the WH-CH720N headphones so much! Your consistent positive feedback means a lot to us.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Work great! Noise canceling is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Julia!

      We are so pleased to hear that you love your WH-CH720N headphones and that they are working great for you. It's truly rewarding to know that you find the noise canceling to be awesome. We designed this model to provide a clear and distraction-free listening experience, and it brings us great satisfaction to know that we have succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Exactly what I want

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If they able to fold then it would have been better although they are great to wear comfortably over glasses.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KulwinderK,
      Thank you for the 5-star rating! Glad to hear that your new Sony headphones perfectly suits your needs. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the quality of these, the noise canceling is amazing, just need to put a sticker on one of the sides to designate the left and right

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maelinn,
      Thank you so much for the 5-star rating! We're delighted to hear you like the quality and noise canceling features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Good Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH-CH720N: epic bass, cozy fit, great ANC. Battery lasts ages, but build’s basic. Love the vibe for music and chill!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArturoM,

      We are so glad to hear you're enjoying the epic bass, comfortable fit, and effective noise cancellation of your WH-CH720N headphones! It's fantastic that the battery life is meeting your needs and providing a great experience for your music and relaxation. We appreciate you sharing your positive feedback!

      Thanks for choosing Sony. -Eliab Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price. Highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace on a Noisy Walk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. Perform well walking the track in a noisy gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldM,

      We're glad the WH-CH720N headphones are performing well for you, especially with their noise-canceling capabilities in a noisy gym environment.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    All perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device one of the best ones i have ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HassanC,

      Thanks for this amazing feedback on the WH-CH720N headphones! We're delighted to hear you consider them one of the best devices you've ever used.

      It's truly rewarding to know that our headphones are providing such a great experience. We hope you continue to enjoy the sound quality and noise cancellation.

      Thanks again for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Great Headphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new wireless headphone. Easy to use, connects to my WIFI very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lightweight headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lightweight headphones. Stay on head very well and sound great for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nathan,

      Thank you for choosing Sony!

      We're thrilled to hear that you're loving your WH-CH720N headphones! It's great to know that they are both lightweight and secure, providing a comfortable fit while delivering exceptional sound quality at an affordable price. We hope you continue to enjoy your WH-CH720N headphones!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing! This is a perfect accessory for students.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SukhK,

      Thanks so much for the 5-star review of the WH-CH720N headphones! We're thrilled to hear that they are working so well for you and that you find them to be a perfect accessory for students. One of the key features of these headphones is their long-lasting battery life, which provides hours of listening on a single charge, making them an ideal companion for a full day of classes and studying.

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sony headphones I love the sound quality. Easy to connect and great battery life. I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow excellent sound quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for a couple of months and i must say it lasts for about 9 hours on maximum volume. Fast charging and awesome sound quality. Calls are CV incredible with noise cancellation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, amazing sound, good for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kdb23,

      Thank you for choosing Sony!

      It's truly wonderful to hear that the WHCH720N headphones are lightweight, providing comfort for your everyday use, and that their sound quality is amazing. Your positive feedback about these features inspires us to keep designing products that enhance your daily listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My 15yr old tech says it’s a go.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really likes and is impressed with them. If a 15 year old gives a thumbs up on tech gadgets, I listen. So yeah 5 star.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZacharyS, That's awesome! We're very happy to hear that your son is impressed with his new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves these headphones. They are easy to connect to Bluetooth and work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, user218371,

      Thanks for the review and the 5-stars rating! It brings us great joy to hear how much your husband is enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, he'll be able to enjoy listening to his favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nicely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is really awesome sounds great I recommend and the color I like it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannyoA, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Connection was flawless and noise cancellation works great. Sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lynos,
      Fabulous! It's lovely to hear that you are having a great time with the amazing sound quality, flawless connection, and noise canceling features of your WHCH720N headphones.Thanks for choosing Sony! - Kris Sony_US