Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great headset for a good price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset for a good price. The headset connected to my iPhone without issues after installing the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the WH-CH720, Mike. We're glad to hear you found it to be a great value and that the connection process with your iPhone and the app was smooth and hassle-free. It's our goal to make quality audio products that are easy to use and accessible, so your feedback is truly appreciated. If you have any questions or want to explore more features, please don't hesitate to reach out.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have a good laid-back neutral sound, They also have a good comfortable feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AGordo3, we are truly delighted to hear your feedback on the WH-CH720N headphones! It's great to know that you're appreciating their laid-back neutral sound and comfortable design. These features make them perfect for long listening sessions, ensuring you can enjoy your favorite music or podcasts with ease.
Thank you for choosing Sony!
Best regards,
Estefany
Pleasantly surprising over ear headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give these 5 stars (in their price point $150). Good sounding, easy operation, battery life good, and descent noise cancellation. That being said, these are not in the same category as Sony’s 1000XM4, Apple AirPod Max, or Bose OQ Ultra. On sale ($99) they are more than worth it. I wish they came with a case.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, KIRE2631! Thank you for sharing such an wonderful experience so far on using your new WH-CH720N Headphones. We are thrilled to hear that you are satisfied with your purchase and you like the outstanding battery life, excellent noise cancellation, and sound quality of these headphones. It sounds like we hit the mark with the WH-CH720N. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
The best headphones for 130$
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have bought and cheap, the noise cancellation is good for what it costs, I definitely love it
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, DIEGO!
We are very happy to know that you love your WH-CH720N, and that you are satisfied with its amazing noise canceling feature & reasonable price. These headphones use our DSEE (Digital Sound Enhancement Engine) to add detail and richness to your music. They also use One Push-Artificial Intelligence Noise Canceling which adjusts to your environment, so you can eliminate noise as you travel. If you haven’t already, download the Sony | Headphones Connect App which gives you the ability to adjust audio levels and sound field modes. The WH-CH700Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. The WH-CH700N headphones are designed to provide a distraction free listening experience on the go.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality along with a great battery life. Used them on a long flight and they were perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, asf6,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! Do not forget to download the Sony Sound Connect app to enhance features and the overall experience!
Thanks for choosing Sony, have a nice day!
-DiegoV
Sony Wch720
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep disconnecting but overall long lasting battery life and good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JjK1,
Thanks for the review and for sharing your feedback with us! We’re really happy to hear you’re enjoying the battery life and sound quality of your WH-CH720N headphones, but we are so sorry to hear about the connection drops you’ve been experiencing.
To get your connection back on track, please try these troubleshooting steps:
-Make sure your headphones and the connected device are both fully charged and within 1 meter (3.2 feet) of each other during pairing.
-Delete the pairing information from both the headphones and your device, then pair them again.
-Reset the headphones by connecting them to power and pressing the power and NC/AMB buttons simultaneously. If that doesn’t help, initialize (factory reset) the headphones and re-pair.
For the factory reset, check this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
If you’ve already tried all the above, we recommend contacting our technical support team so we can take a closer look at what's going on. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your input. Thanks for choosing Sony headphones.
Warm regards,
Estefany
My niece loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, quality and easy to connect. Good for every day use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeylaB! We are immensely pleased to hear that you're finding the WH-CH720N to be a very good product.
We've focused on making those headphones deliver not only that great sound quality but also seamless, stable Bluetooth connectivity so they're ready to go whenever you are.
Thank you for choosing Sony!
Best regards,
Estefany
Quality and Comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great alternative to Ear Pods. Love the quality and compfort!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MICHAELO,
Thank you for choosing Sony!
We're really happy to hear that you love the quality and comfort of your WH-CH720N headphones! It's great to know they are a fantastic alternative for you. Thank you for sharing your positive feedback.
Best regards,
-Fred
Excellent sound and comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price, especially if you get it on sale. Sound quality is premium, and very comfortable to wear. Love that it works wired so don’t have to worry if I want to use them when they aren’t charged and I don’t have to pair them first with every device.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JustMe! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Works Well!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price of this product, I feel that you get a great deal! Noise cancelling is great! And they are quite cute.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KamkeG, You've made a great choice! We're delighted to hear you like the cute design and amazing noise cancellation of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Excellent headset!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about this headphones, easy use and completely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mauro,
Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have a fantastic day!
-DiegoV
Can you Hear me now?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. One of the best headphones ive ever used. Sound is amazing. Noise cancellation is awesome even in crowded places. And battery life for me is great! Ive used this from running to doing homework in coffee shops, it has great range!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseA, Awesome! We're glad that you are enjoying your headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones everyday and they're great!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, gigisgardenparty! We're so happy to hear that you love your WH-CH720N headphones and that you're using them every day. We designed these headphones to be a comfortable and reliable companion for daily listening, and it's wonderful to know they're meeting your needs. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
Comfortable and Battery lasts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with the laptop that we recently bought
I would recommend this to a friendSony WHCH720N Wireless Noise Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this headphone! Music is good and voice led presentations are also very good. Comes with a wire for airline travel but love the freedom of wireless
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamesM,
Thank you for choosing Sony.
It's wonderful to hear that you're enjoying the WH-CH720N headphones so much! We sincerely value your interest in both the quality of the music and the vocal presentations. The added feature of a wire for airline travel is definitely a great touch, but the freedom of wireless connectivity indeed makes these headphones even more enjoyable. If you ever have any feedback or suggestions for future improvements, feel free to share them with us. Enjoy your listening experience!
Best regards,
-Fred
Awesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones to workout in a gym. The noise cancellation is awesome, i can't hear anything other than what is playing on my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaP, thanks for the 5-star rating! We're thrilled to hear the Sony - WHCH720N have accompanied you during your workout sessions at the gym, offering you a great noise cancellation and stunning sound quality! We hope this continues to be an enjoyable experience for you, and thank you for choosing Sony. Regards, -Dominick
Strong and Sound Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My young daughter would go through a set of headphones about every month. The wires would break from being tied in knots or the top band would break. I bought these headphones at Best Buy at a great sale price. It comes with a cord and is wireless. My daughter used the cord out of habit but I figure she'll go wireless if the cord ever breaks. They sound fantastic! I think I'll get me a pair in the near future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoddyM, Awesome! We are so glad to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl
Workout headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I mostly use them at the gym when I workout. Great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KatieD,
Thanks for taking the time on sharing your experience with the WH-CH720N headphones. We are glad to learn that you are loving this product, which serves as a perfect companion for your gym workouts. It's wonderful to hear that you appreciate the excellent sound quality as well!
Thanks for choosing Sony!
Sincerely,
Jenn.
The Lewis’s, Seniors who need added help!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received tremendous instore help with our purchase. Item was not in stock so sales clerk ordered it for us and had shipped to our home free within 48 hours!!!! Best Buy is our favorite tech helpers !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RhondaL, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones for the price. Just what you’re looking for if you want noise cancellation and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganS, Thank you for the great 5 stars review! It makes us really happy to hear you found what you were looking for. The WHCH720N noise cancelling allows users to enjoy their music without external disturbances, not to mention its cushioned earpads and an adjustable headband that helps ensure a secure and comfortable fit for longer listening sessions. Thank you for preferring Sony! Best regards, -Ismael