Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable pair of headphones, especially for the price. Sound cancelling is amazing, and can be disabled if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzahart,
Thank you so much for taking the time to share your experience with the WH-CH720N headphones! We’re thrilled to hear that you find them extremely comfortable and appreciate the outstanding sound cancellation feature.
Thanks for choosing Sony!
Best regards,
- Stephanie
Great Headphones For The Money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Headphones reproduce the sound accurately, are comfortable to wear, noise cancelling function does work well and are lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryL,
We're thrilled to hear you are enjoying the WHCH720N headphones! Their comfort, noise cancelling feature and batterie life make them perfect! We hope they continue to enhance your overall sound experience. Thanks for choosing Sony.
-Aldair
WH CH720
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelling and sound quality headphones at a reasonable price.. Would definitely recommend to someone that is looking for good headphones at an affordable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaW, thank for the great review! We couldn't be happier to hear you're enjoying the exceptional sound quality and noise cancellation function of the WHCH720N headphones. We really appreciate the recommendation. Thank you for choosing Sony! Sincerely, -Jenn.
brenda mamich
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it ststes there is a microphone in the device and there is no microphone I am completly unsatisfied I must return the item.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaM,
Thank you for your feedback. We are sorry for the confusion, but we would like to clarify that your WH-CH720N does have a built-in microphone. Because it uses a sleek, integrated design, the microphones are not immediately obvious. You can view the exact location of the microphone parts here:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html
If the microphone is not working during calls, it is likely due to the settings on your connected device. Here's what you can try to resolve it:
1. App Settings: Open your video calling application and ensure the microphone is set to [Headset (WH-CH720N Hands-Free)].
2. Computer Settings: If the option does not appear in the app, select [Headset (WH-CH720N Hands-Free)] within your computer's sound settings.
If the issue persists, please try these other troubleshooting steps:
Reset the headset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Initialize the headset (Factory Settings): http://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
For more personalized assistance, please contact our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for long hours at work and they are comfortable for a large portion of the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfredK, wow! We're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! ~Earl
No regrets about
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints. It’s comfortable on my ears, has great battery life, easy to connect, the app was a nice touch, and the sound is great. Is also doesn’t slide off my head often, only when my hair is down and it loses its grip. This was a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, IsabelleG! We're glad you like your new TV. Thanks for choosing Sony. -Craig
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and value for a present for my niece her and her brother love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dealseeking, thank you for the wonderful review! We're really happy to hear the Sony - WHCH720N headphones made a great gift and that both your niece and her brother are enjoying the sound quality and value. Moments like these are what we love to hear. Thanks for choosing Sony to be part of your special gift! Best regards, -Dominick
could be a better one
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was ok not as expected product though.. frequently drops the BT connection and had to reset
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kumar,
Thank you for sharing your feedback on the WH-CH720N headphones. We're sorry to hear about the Bluetooth connection issues you've experienced.
To help resolve this, please follow these steps:
-Ensure there are no obstacles between the headphones and your device.
Avoid areas with potential interference, such as near microwaves or crowded places.
-Set the headphones to "Priority on stable connection" mode.
This setting can be adjusted in the Sony | Sound Connect app.
-Check the app to see if a firmware update is available for your headphones.
-Pair the headphones with a different Bluetooth-enabled device to determine if the issue is with the original device.
-Reset and initialize the headphones to factory settings. You’ll find links with step-by-step instructions for each procedure below.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
If the issue persists after these steps, please contact our support team for further assistance.
https://www.sony.net/support-contact
Thanks for considering Sony products and bringing this issue to our attention.
Warm regards,
Estefany
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones everyday and they're great!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, gigisgardenparty! We're so happy to hear that you love your WH-CH720N headphones and that you're using them every day. We designed these headphones to be a comfortable and reliable companion for daily listening, and it's wonderful to know they're meeting your needs. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
Comfortable and Battery lasts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with the laptop that we recently bought
I would recommend this to a friendHeadset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them while I walk and are great. Ease of accessing my I-Phone and listening to Pandora.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, LarryjH,
Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Great for Overseas Plane Ride
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with these headphones. I bought them for an upcoming trip to Europe.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, JaniceS!
Perfect! We're delighted that you are very much pleased with our Sony WHCH720N making it your travel companion. You will surely enjoy your Europe trip with this headphone. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage son loves them! He says they are very comfortable, have good sound, and ease of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGD68,
Great! We're glad that your son is enjoying the comfort, sound quality, and user-friendly functions of the headphones.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
Amazing quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these freaking heapdhones! The noise cancelling feature is amazing. Like yes you can still hear loud stuff but for someone like me with sensory overload from time to time, this helps tremendously and i love the general audio quality when im actually listening to something. Super comfortable as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarkenMarie, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Good set of all around headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beats quality at a lower price. I have Beats and these and saved significant money buying these. I use them for treadmill and working in the yard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello gvaz,
Awesome to hear you are enjoying your new Sony WH-CH720N. The headphones feature Dual Noise Sensor technology and an Integrated Processor V1, providing effective noise cancellation especially in low-frequency environments such as airplanes, trains, and offices. They are designed to offer up to 35 hours of battery life, allowing for extended use without frequent recharging. Additionally, the WH-CH720N headphones are ergonomically designed to be lightweight and comfortable, ensuring that you can wear them for long periods without discomfort.
Thank You for choosing Sony!
-Fred
Excellent Value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones while on a great best Buy Sale. Love the sound and extra warranty I received by being a preferred member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CDBII, thank you for your fantastic review!
We're thrilled to hear that you love the sound quality of your WHCH720N headphones and found a great deal at Best Buy. It's fantastic to know that you're enjoying the additional peace of mind provided by the extended warranty through your preferred membership.
We're committed to delivering excellent products and services to our valued customers. Thanks for choosing Sony!
Gus
- Pros mentioned:Comfort
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent pair of headphones for the price. Very comfortable for smaller heads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SNguyen,
That's great! We're glad that you like the comfort of your new Sony WHCH720N Wireless Noise Canceling Headphones. You can now enjoy listening to all your favorite music. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Good but flawed.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loses 2 points for 2 very important reasons. 1) the mics cut into my ears unless I'm wearing them in a very specific way and I'm constantly adjusting them for comfort. Annoying. 2) you only get passthrough audio or noise cancelling, you don't get just amplified audio. That being said the sound quality is top notch but I'll be shopping around for other more comfortable headphones. The mids and bass are good but it has a very thin field of sound separation. They sound good but not great. There's an application for your phone but not for Windows. So you lose functionality when using them for PC gaming. The pickup mic on these are incredible though with great call clarity. Hard to recommend over other products though. If you like the sony sound stage and only use these with a phone, they're pretty gud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherW, Thank you so much for your review. We are glad to hear that you are happy with the sound quality of your new WHCH720N headphones. We appreciate your feedback with the headphones. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter! She loves them. Says they are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mom21,
Thank you so much for sharing your daughter's great experience with us! We're really glad she loves her new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Give These Headphones A Try
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Effective unit with both Bluetooth and wired connectivity options. Operating instructions were straightforward and charging the unit seems easy. Noise canceling effectiveness will be tested later this month on our international airline flight. Price point was attractive especially in comparison to $600. plus units.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the positive feedback, George! We're glad you are impressed. Enjoy and thanks for choosing Sony! -Craig