Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love them theyre so comfy and thryre so convinient as well !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maddy,
That's good! We are pleased to hear that you love our Sony - WHCH720N Wireless Noise Canceling Headphones for its comfort and convenience. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
I'm happy for listening and talking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for protect my ears in a very noisy server room . It's very good even sound quality for both music and phone call is very good. Very good battery life and mic quality. For 100 bucks is very good production so far after 3 weeks. The only reason I put 4 stars instead of 5 is the pause key sometimes doesn't work even after I replace the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliK, Thanks for the positive feedback. We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
everyday listening
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very Comfortable and loud enough for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brian,
We're excited to hear you're enjoying your new WH-CH720N headphones' great audio quality and comfortable design. We can't be happier to know they're loud enough for you!
Thanks for choosing Sony.
Sincerely,
Jenn |
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones work perfectly! Wired…Bluetooth…Flawless functioning with great sound at a great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrFarf, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great buy for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't sure if I was buying the right thing but these headphones are great for this price point. I didn't want to spend too much but these are durable, and really completely noise canceling. They stay charged and since I use them while exercising they get wet but still hold up well. I sweat so I'm tough on headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CEHaywood, We are glad that you now have a great pair of headphones and that you like their noise canceling feature. Please take note the your WHCH720N headphones are not waterproof, not sweatproof. You may check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000784812.html. Thank you for choosing Sony! Vincent
Let me hear better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have a great sound, easy to charge, for well on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharon,
Thanks for your feedback! It is truly wonderful to know that the WH-CH720N headphones deliver great sound, are easy to charge and fit so well.
Thanks for choosing Sony!
Best regards,
Stephanie
Excellent Value!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very comfortable.Great battery life
I would recommend this to a friendGreat for my daughter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my daughter. Small lightweight. Not too heavy on the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your wonderful 5-star review, DeeBo!
It's great to know that your daughter is enjoying her WHCH20N headphones! These headphones are designed to deliver exceptional sound quality and performance, all packed into a compact and lightweight design.
We truly appreciate your support and thank you for choosing Sony!
Best,
Gus
Wireless headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good. They were a graduation present and she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review of the WH-CH720N Wireless Noise-Canceling Headphones, Sheryl! We're delighted to hear that they made a wonderful graduation present and are being loved and appreciated. If you have any further questions or need support with your headphones, feel free to reach out.
Thanks for choosing Sony!
Gus
Great bang for the buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for the price range. Exactly what I need!
I would recommend this to a friend- Pros mentioned:Battery life
Awesome sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The highest quality for what you pay with long life battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alig,
That's nice! Thank you for the very nice review. We're glad that you appreciate the sound quality and battery life of our Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and really comfortable to wear for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, OCPD!
Thank you for purchasing our Sony WHCH720N Wireless Noise Canceling Headphones. We are truly happy that you like the audio quality and comfortability of your new Sony WHCH720N. With our Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Birthday with best buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is was a gift for my son, he likes so much and he never forget this moment
I would recommend this to a friendDecent pair of sony headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super lightweight, comfortable, sound is decent, noise canceling is not great. I wish I would of stepped up and got the next level of the sony headphones for the better noise canceling. Doesn't come with a case which is disappointing. Battery life is next level. Im use to having to charge my headphones frequently and this last a long time, hope it stays that way overtime.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvanP,
We're happy that you like most of the features of your Sony WHCH720N Headphones. Your feedback regarding the noise cancellation performance is extremely important to us and is very much appreciated. The noise canceling function primarily works for noise in the low-frequency band (train, airplane, engine noise). Although noise is reduced, it is not canceled altogether. If the effect of noise canceling is not sufficient, try to adjust the headset into a comfortable position. Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
If you need further assistance, please get in touch with our Product Support team via phone and chat through this link (https://us.esupport.sony.com/support/s/support-contact?language=en_US) so we can better assist you or you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-Jess
- Pros mentioned:Sound quality
Good value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise canceling and good sound Used while mowing lawn
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gordo,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Light weight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect noise cancellation. Great sound quality with awesome output . Light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabatundeA,
Thank you for your positive feedback! Our Sony WF-C700N truly wireless earbuds are indeed designed to deliver perfect noise cancellation, great sound quality, and a lightweight experience for all-day comfort. We're delighted to hear that you are enjoying these features!
Thank you for choosing Sony!
Best regards,
- Stephanie
My favorite item!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Sound and connectivity are excellent quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Esteban2010,
Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
Good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good. Decent battery life. There is slight problem with high strong the tension with the extender is though. You will have to either wear it over the head or remove it, can't move it around the neck when you are not listening to anything. It has a tight fit even with the extenders and it presses around the next blood vessels. I have an average neck size not a plus size mind you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KesT, We appreciate your feedaback. It's good to know that you still like your Sony headphones, especially their sound quality despite your concern. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Terrible materials break within a year!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Headphones, great sound! I only gave them a 3, because under a year the stem connecting the head phone broke! Sony didn’t consider that any or try and replace them. There still under warranty, but will replace or repair them. Real shame!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FABS,
Thank you for reaching out and sharing your experience. We are sorry to hear about the issues you've faced with your WHCH720N headphones, particularly with the headband and the support you received. We understand your frustration, and we want to get a better understanding of what happened and see what options might be available. Please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Case Number(s):
Issue:
Telephone Number:
Thanks for considering Sony products.
Best regards,
DiegoV
Works for us!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my young adult who is learning to manage ADHD without meds/ Provides just enough distraction with music on a low volume and keeps outside noise to a tolerable level. The black color let her inner artist out as she painted gold leaves around the entire thing...nothing to do with how it works, but it made her happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TinaP,
You made the right choice! We're glad that your daughter is enjoying the sound quality, noise canceling function, and color of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph