Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2717 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,717 reviews
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to put your happiness on less money ,finally make sense

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mani,

      We are thrilled to hear that you find the WH-CH720N headphones a great value! At Sony, we believe in delivering high-quality sound and noise cancellation at a budget-friendly price. With advanced technology, long battery life, and comfort. Enjoy your new headphones and thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good beginer noise canceling head phones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent pair headphones, partial cancels the cry of a screaming baby :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAG0705,
      Thank you for your time writing this review! We're glad to hear you like your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerful headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 360 reality sounds , ambient sound and noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trust,
      Perfect! We're delighted to hear your enjoyable experience with the amazing sound quality, features, and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Christmas gift for a 17 year old. He says they work perfect and had them paired to his phone within minutes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, Cory! These headphones are indeed a perfect present to your love ones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Fantastic all around headphones!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic all around. Sound is balanced and can be adjusted with the Sony headphones app, noise cancelling is solid, ambient mode is natural, battery lasts forever, the microphone is great and they are feather weight. The ONLY issue is that they don’t come with a case, but one can be picked up easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamG,
      Thank you so much for the 5-star rating! We're delighted to hear your enjoyable experience with the amazing sound quality, app, Noise canceling/Ambient sound features, long battery life, and microphone of your new WHCH720N headphones. We appreciate and taken note of your feedback with regard the case. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    good headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good, great battery life. Not enough room to adjust fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SueP,

      We're truly happy that you like the excellent audio and amazing battery life of these headphones. Your feedback regarding the adjustment of the headband is extremely important to us and is very much appreciated. Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.

      Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.

      We do have good information on how to wear the headband headphones correctly so it is comfortable on this link: https://www.sony.com/electronics/support/articles/00282845

      Thank you for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Love them!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using my headphones for a little over a month now and I love them! Great quality and it connects perfectly to my phone. Great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThePharesWheel, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Shut out the real world...when you want to

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome over ear headphones with superior sound quality and a fantastic noise-cancelling driver.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BCMo, We're truly delighted to know you're enjoying the WH-CH720N! The superior sound quality and effective noise cancellation seem to be real highlights. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Super Comfy and Long Battery Life!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the perfect headphone in my opinion. They are super comfortable, have great sound quality, and are easy to connect with a long battery life! I wear these pretty much all day every day and have no issues!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaT, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Love it 100

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones because I was flying across country to see my grand child for the first time. I needed headphones so I could listened to music and cover up that annoying airplane sound. These headphones got the job done with no problem. I love the noise canceling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimmyW, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good connection

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp sound connects to Samsung Frame TV easily. Good for listening to music as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BonnieL, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphone

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing heardphones, súper light weight for workout and noise cancellation is amazing. Love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YeniferM, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    10/10

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them every day. I really love the sound. They're also very comfortable. Oh, and the battery lasts for daayyyysss!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JameekaB! We're glad you are impressed with the sound quality. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Music on fire.

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, just wish a headphone case came with the headphones. Noise cancellation is pretty good for the price. I wear these when I study and go to the gym. I had minor issues when connecting it for the first time but I got it to work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jackie, We appreciate your feedback and we are glad that you love your new Sony WHCH720N wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Budget over ear headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these Sony WHCH-720N headphones are amazing for the price. If you are sporting an Android phone these headphones are equipped with Fast Pair and will connect automatically once you turn them on. if you are in the market and looking for a good quality sounding headphones, I recommend you getting these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raul,
      Thank you for an amazing review and recommendation! We're glad we were able to give you a great deal. Your purchase allow us to continue to do what we love and provide you with quality products. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great merchandise

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the durability and size of these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SheilaD,

      Thanks for the review and the 5-stars rating! We are glad to hear that you are loving your Sony headphones! With the WHCH720N you can keep your music playing all day with a battery life that delivers up to 35 hours of power and designed to be Sony’s lightest wireless noise-cancelling headphones yet. Featuring a slimmer, lightweight headband, these headphones have been re-structured to create more space and comfort for the ears. Making them the ideal headphones to work from home or movie.

      Thank you for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Zzz

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality when listening to podcasts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zzzhdms, we're glad you like the sound quality of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    love my phones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought these before and loved them so much I got my husband his own headset. I have the previous model. Both are well made and easy to use. I have had mine for 2 years and use them to watch TV and listen to music. The sound quality is excellent for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyP,

      Awesome! Thank you for the purchase and we're glad to hear that you love the sound quality and price point of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you again for choosing Sony and your continued support is greatly appreciated.

      -David Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    As Advertised

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great Santa gift for my daughter. She’s very happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBC4E,
      This is definitely a great Christmas present for your daughter! Nice to hear she is happy with her new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    100% recommended

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, sounds perfect, 100% recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GamarM, We're glad that you are enjoying the audio quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US