Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great Teenager Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my teenager! When noise canceling is needed for some focus or decompressing… these are perfect.
I would recommend this to a friendGood Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had very good customer service as I was directed and asked what I needed. Was a really cool guy and I was in and out in as little as 5 minutes. Great headphones and would recommend them to lifters Bc of the high bass and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CruzM,
That's amazing! Thank you for sharing your fantastic shopping experience. We are so happy to know your satisfaction with the exceptional performance of our WHCH720N and superb customer service of Best Buy.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
Thank you very much for recommending our WH-CH720N Wireless Headphones and for choosing Sony!
- Romeo
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear these everywhere. They are really comfortable and I use these for a workout. They don’t really slip off easily either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanP, Thank you for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. I use them for everything and love it.
I would recommend this to a friendPretty good headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are really comfortable and the battery life is endless amazing for gym the only problem ai has is that sometimes my ears hurt by using them to much but that doesn’t happened all the time so it’s ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Memyself,
Thank you for the 5-star rating and we're glad to hear that you love the comfortable design and battery life of the headphones. Take note that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Good Value Good Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic! Definitely worth the money! I throw these babies on, in any environment and can't hear anything but what Im playing through my phone. Definately recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, BigSed! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great lightweight earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to use with my TV. It paired immediately and works flawlessly. The ambient sound mode is also nice when someone else is in the room and wants to chat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KCamp, That's great! We are glad that your new Sony WHCH720N headphones works flawlessly with your TV. Thank you for your purchase. Enjoy! Vincent
Great buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Great sound. Noise cancelling is awesome. Fits well on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, SandraB! We're glad it fits well on you. Enjoy and thanks for choosing Sony. -Craig
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely amazing. a real stress reliever when there is too much noise. I have bad anxiety and this helps so much in public places. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VivianH, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound this headphone produces is incredible, and I can walk around the house listening to Sirius XM. A great product for what I paid
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elsh, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones I like the auto noise cancellation where it detects what you are doing and it cancels the noise for the different activities you are doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, HugoG! Fantastic! We are truly happy to learn about your satisfaction with the Adaptive Sound Control feature and superb performance of your WH-CH720N. Thank you so much for the love and for choosing the best brand, Sony! - Romeo
Excellent sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. And light weight, fit perfectly on ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suyash,
Very nice! We're glad to hear that you like the sound quality and fit of the headphones. Thank you for choosing Sony!
-David
Great for the price.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice light weight and inexpensive headphones. Perfect for kids.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Awesome! We're glad you appreciate the lightweight design and great value of your new Sony WHCH720N. Thanks for choosing Sony! -Sam
Love these headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. The price was very reasonable and it was simple and easy to order online and pick up in store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaC, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great buy!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was considering several different brands, I am so glad I went with these Sony headphones. Well worth the money, great purchase!! I am already looking at buying a pair of the blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexK, That's great to hear. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were for my granddaughter. She loves them. She said, " the noise cancelling is awesome". Sound is great, but she did say headphones could have been a little louder. Thank you, Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyH, Amazing! We're thrilled to hear that your daughter is enjoying the sound quality and noise canceling function. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sound good but not noise canceling in my opinion
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a wired set I have that cost me $35.00 in summer of 2022. I was expecting better noise canceling. Sound is good but I can hear everything in the background.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TeriR,
Thank you for your time writing this review. While we appreciate that you like the sound quality of your WHCH720N headphones, we're sorry to hear that we were not able to meet your full expectations with the noise canceling features of the unit. Allow us to help make this a better experience.
If the effect of noise canceling is not sufficient, check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to provide the best experience possible. We appreciate your feedback and thanks again for purchasing Sony! - Kris
COOL HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very comfortable and a really cool experience having them on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user409159, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
too good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very practical. I use it to go to the gym, to go for a walk. It suits me a lot, I highly recommend buying it. very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelM, That's awesome! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig
Soft and loud sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and battery I use it every day and they are not heavy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS, we're glad you like the sound quality and battery of our product. Thanks for choosing Sony! ~Earl