Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
I like them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm new to the wireless headphones and I am very impressed by these. They were a gift that I will definitely cherish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2yMmkVP, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great price for performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Good value. Lightweight. Battery life is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephF, Fantastic! We're truly delighted to hear that you're well-pleased with the amazing sound quality, lightweight design, and long-lasting battery life of your WHCH720N. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Good Quality Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise cancelling feature. It really works well. The bluetooth connection does drop ever so often, but re-establishing the pairing on takes a few seconds. The headset is comfortable to wear for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SammyW,
Thanks for commenting! We are so happy to know that you like the amazing noise canceling feature and very comfortable fit design of these headphones. We greatly appreciate your input with the Bluetooth connection. The WHCH720N is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. You may find the following article helpful:
The sound is poor or skips when using a Bluetooth connection - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00097458
Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great noise canelation. Bought these about 3 weeks ago. Great battery life. I use them for work and gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JayS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Pretty good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good the bass is good for the price and the sound is good. ANC is not bad either they are a great headphone for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronL, Thanks for sharing your feedback! We're glad you like the bass sound of the headphones. Enjoy and thanks for choosing Sony. -Craig
Decent choice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent battery life. Not amazing but not terrible. Good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianL,
Thanks for sharing your thoughts on the WH-CH720N. We're glad to hear you're finding the sound quality to be enjoyable.
Your feedback on the battery life as 'decent' is very helpful. The WH-CH720N is rated for up to 35 hours of playback with Noise Cancelling on, If you feel the battery isn't lasting as long as it should, you can reach out to our support team for troubleshooting tips.
Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
It's great to hear real-world experiences like yours.
Thanks again for sharing and for choosing Sony!
Sincerely,
Jenn | Sony North America.
Sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice product with best sound quality and really recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VishalD, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
Solid headphones for a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding jbl quality headphones. Battery lasts long they fold up nicely making them non combersome… i love em
I would recommend this to a friendGreat headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is me second pair of headphones and we love them. The noise cancelation is great
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, AzucenaS! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. Still trying to learn the noise canceling activation, but when it works - it's great. May be operator error.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJMit, We are glad that you are comfortable wearing your new Sony WHCH720N wireless noise canceling headphones and that you like their sound quality. To use the noise canceling/Ambient Sound Mode, simply press the NC/AMB button. Refer to ths link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html. Thank you for your purchase. Enjoy! Vincent
Great Value for a quality product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good wireless headphones. Sound quality is good. I would recommend these headphones when you want a good product and a great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IgnacioL, Thanks for sharing your experience. We are happy that you like the overall quality of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Great Headphones !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.such amazing headphones ! the noise cancellation is great! totally recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamanthaG, great! We're glad you are enjoying your new headphones! Thanks for trusting Sony! ~Earl
Good but a little small
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but the around the ear part feels a little small especially if you have any piercings in your upper ear and can be uncomfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KassidyK, thank you for your feedback! We're glad to hear that you're enjoying the sound quality of the Sony - WHCH720N. We appreciate you pointing out the fit issue, comfort is incredibly important especially for long listening sessions. We'll make sure to pass your comments along to our design team as we continue to improve our products. If you'd like to explore alternative models with a roomier fit, you can try the WH-1000XM4 and the WH-1000XM5. Thank you for choosing Sony, regards. -Dominick
Sounds amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their really great for the audio only thing i didn't like is that you can't to Playstation via bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanH, We are happy that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. For PlayStation, we highly recommend using the dedeicated PlayStation headphones. Thank you for choosing Sony! Vincent
Lightest headphones I ever had
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones considering the low weight. Audio quality is good and noise cancelling is acceptable. Overall, it's a good product at this price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxL,
Awesome! We're glad to hear that you like the sound quality, noise canceling and design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for my father inlaw so he can hear the TV at his older age and enjoy the games and his shows. Thank you Happy man
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimR, we're glad you and your family are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing I love them so good and the good noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisR, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are very comfy and high quality for the price, the battery life is really good too, i can use it a whole week and only have to charge it once, definitely with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MateoO, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast charging battery. Easy to connect to mobile device. Also comes with nice 3.5mm jack cable for connecting to older devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello QMcIver, That's great! We are glad that you now have a great pair of headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the headphones can be better but I like how you can chang the EQ and have them to your likening but the noise cancellation could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuintinM, thank you for taking the time to share your feedback regarding the WH-CH720N headphones. We’re sorry to hear that the noise cancellation did not fulfill your expectations. Your insights are invaluable to us and we appreciate your acknowledgement of the customizable EQ feature.
To enhance your experience with noise cancellation we recommend ensuring that the headphones fit snugly, as a proper fit can improve performance. Additionally, ensure that you regularly update the firmware through the Sony | Sound Connect app to achieve the best sound quality.
For additional recommendations, kindly visit the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany