Customer Ratings & Reviews

Hi ElizabethM, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi BruceJ, We are happy that you now have a great pair of noise canceling headphones. Please make sure to wear the headphones correctly and adjust the slider according to the size of your head. Don't forget to update their firmware to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/downloads. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent

Hi KathyW,

We're very sorry to hear that you're having trouble with the connectivity of your new WH-CH720N headphones. We want to ensure you get the great sound quality you expect from them.

A common first step to resolve pairing and connectivity issues is to reset the headphones. You can do this by pressing and holding the power and play/call buttons for about 10 seconds until the indicator flashes.

If that doesn't work, initializing them to factory settings can often fix the issue. Please also make sure you have the latest software installed using the Sony | Headphones Connect app, as this can improve performance and stability.

If the problem persists, please contact our support team directly for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards,
Eliab

That's awesome, WilliamJ!
We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi PastorPayne,

Awesome! Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi ChristopherM, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hi yippee, Thank you so much for taking the time to leave us a review of your WHCH720N. While we're glad that you're satisfied with your purchase, we regret to hear about the Bluetooth connection issue you're having. To resolve this issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

At Sony, we are always looking to improve our product quality and features. We have noted your input about the app and will be sure to forward this feedback to the appropriate department. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi DianedG, wonderful! We're glad you are enjoying your new headphones! Our WHCH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! ~Earl

Hi SallieO, We are glad that your new Sony wireless noise canceling headphones work perfectly for you. Thank you for your purchase. Enjoy your music! Vincent

Hello WilliamB, Thanks for the feedback. We are thrilled to hear that your girlfriend loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent

Hi Malik,
Awesome! We're glad you are enjoying the great sound quality, long battery life, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi gabriel, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi LaurielB, We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi GeorgeJ, thank you for taking the time to share your feedback regarding the WH-CH720N. We sincerely apologize for your disappointment with the noise cancellation performance compared to previous models. We appreciate your input as it helps us continuously improve our products.

To enhance your experience with the noise cancellation feature, we recommend ensuring that the ear cups are properly positioned and sealed over your ears, as a secure fit can significantly improve performance. Additionally, updating the headphones' firmware through our Sound Connect app may also enhance their functionality.

We're glad to hear that you appreciate the inclusion of the audio jack. Your feedback is invaluable to us.

Thank you for considering Sony products and we hope to deliver a better experience in the future.
Best regards,
Estefany

Hi BrianK, We are glad that you like your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi KsCh, Thanks for the sharing your feedback. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thanks for choosing SONY! -Craig

Hi RBMB, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hello Steph, We appreciate your feedback and we are happy that you like the quality of your new Sony wireless nose canceling headphones. Thank you for trusting Sony! Vincent

Hi ParkerG, fantastic! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with your WHCH720N and for choosing Sony! - Romeo

Hi PanajotN, nice! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl