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Customer Ratings & Reviews

Your price for this item is $98.00
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2550 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,558 reviews
  • Rated 5 out of 5 stars

    Love sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The previous version i had of these broke so i bought these updated version and i love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gglicano,
      Thank you for the 5-star rating! We really appreciate how much you love your new WHCH720N and we are very sorry to hear what happened on your previous headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you so much for being our valued customer and for trusting Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband and he loves it I would recommend this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherC, Thank you for purchasing the Sony WHCH720N for your husband! We're very happy to hear that he loves it. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    LOVE these!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound from these, and the noise cancelling is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffP, Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Sony Headphones

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave as a gift and they love it. Great alternative to typical AirPods & durable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieM,
      This is definitely a great gift idea! We're really glad that they love their new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome Sauce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Great gift for my dad, he loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshuaR, That's awesome! We are thrilled to hear that your dad loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very durable and high quality for the price. Great purchase for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andre,
      A great big thank you for shopping with Sony! We love our customers dearly and hearing your feedback is so helpful to us. We're really glad you like your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. - Kris Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great sound quality and feel pretty comfortable. The battery life last for ever, I can go almost two weeks with out having to charge them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnathanMajors, We're glad that you like the sound quality, comfort, and battery life. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great for everyday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones for basically everything and they hold up well. Nothing wrong with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, Juan! We are very grateful that you are enjoying the amazing sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Getting me back into headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation, I am using these for the gym and it works really well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful! We're glad that you are impressed with the noise canceling feature of the headphones, SolomonK. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Good product for price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with product. Good quality for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Perfect! Thanks for commenting, WilliamC! We are truly happy to know your satisfaction with the amazing quality of your WH-CH720N for its price. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Cons mentioned:
    Foldability

    Rated 2 out of 5 stars

    Seem flimsy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took them back because they felt flimsy. They also don't really fold up so it seemed like they would breakeasy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ratatat, Thanks for sharing your feedback. We're sorry to hear that you are not impressed with the build quality, causing you to return the item. This is definitely not the experience we wanted you to have. Please note that we value your input and make sure to improve in the future. We hope that you'd still consider our other models in your next purchase. Thanks and regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Awesome product with an awesome sale price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased those for my wife. She loves it now notice canceling awesome for her.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ippios,
      Thank you so much for sharing your great experience with us! We're really glad that your wife loves her new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There really comfortable and nice with sound. The sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Destinee, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony noise canceling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son and he likes them, the battery lasts a long time too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Fred! We're glad your son is enjoying our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Comfortable & great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are lightweight very comfortable and very good sound, very satisfied with purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yvonne, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    great noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is awesome. l was is awe when l wore them to the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Vimbai, We are happy that you like the noise canceling feature of your Sony WHCH720N wireless headphones. Thank you for your purchase. Enjoy your workouts! Vincent Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such great quality headphones with the sound proof option! Great for working remote and the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonaM, Thank you for the perfect rating! We're very happy to hear you're enjoying the overall features and performance of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Xmas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something slim and they are really nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LindaH,
      Excellent choice! We're glad to hear that you found the best headphones that perfectly suits your needs and expectations. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable strongly recommend this headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Hpallinone!
      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Excelente headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headset, delivers everything and a little more for the price you pay.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodrigoN, we're glad you like your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US