Customer Ratings & Reviews

Hi BryanM,

Very nice! Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like battery life and comfortable design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi Satisfied,
Awesome! We're glad you like your new headphones. We always strive to deliver the best quality with our products. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi DianeB, Thank you for the amazing review! We're glad you like the excellent quality and easy Bluetooth pairing of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi BethanyS!
Thanks for reaching out and sharing your feedback about the WH-CH720N headphones. We're genuinely sorry to hear that they feel a bit cheap and that the sound quality is not fulfilling your expectations.

We have a quick recommendation that might really help you get better sound: Try adjusting the EQ (Equalizer) settings in the Sony | Sound Connect app.

You can usually find a preset there that better suits your taste, or you can manually adjust the bass, mids and highs to really dial in the sound you're looking for. Sometimes a small change in the app can make a huge difference in the perceived quality and richness of the audio.

We hope this helps!
We appreciate your review of our Sony headphones and apologize for your experience.
Sincerely,
Estefany

Hi MichaelS, Amazing! We're so pleased to hear that you like the great noise cancellation of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi AtlantaMom, Thank you for giving the WHCH720N a perfect rating! We're delighted to hear that your daughter enjoys them. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi Mocsam, We are happy that you like the quality of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi RoggeroS,
Perfect! This brings us joy knowing that your wife loves her new Sony WHCH720N. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the perfect 5 Star Review and for choosing Sony! - Marco

Hi LisaO, Choosing these headphones will definitely be worth it! Thank you for taking the time to write such an amazing review of your experience with your WH-CH720N! We are extremely pleased to hear you are enjoying the superb audio quality and it allows you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thanks for your purchase and for choosing Sony! -Jess Sony Social Support

Hi Browneye3, We are glad to hear that your daughter loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent

Hi SteveA,

Thank you for the 5-star rating and we're glad to hear that you love the sound quality of the headphones.Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi PamelaE,

That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!

-David

Hi Alessa,
Thank you for your positive feedback! We're glad to hear that you are having a great time with your new WHCH720N headphones. Thanks for purchasing Sony! - Kris

Hello DustinL, We are thrilled to hear that you love our WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent

H JorgeS, We are glad to hear that he loved his new Sony wireless noise canceling headphones. Thank you for choosing Sony! Vincent

Hi KarimeS, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our WH-CH720N Wireless Noise Canceling Headphones. We are truly happy to hear you like its great features and overall performance of the unit. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Craig

Hi ZueRb Awesome! We're glad that you are enjoying your new headphones. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Thank you for choosing Sony. Erin

Hi Yonko, That awesome! Our WH-CH720N headphones allow them to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give them a clear and natural conversation during calls. Thank you for trusting Sony! Vincent