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Customer Ratings & Reviews

Your price for this item is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2561 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 2,561 reviews
  • Rated 4 out of 5 stars

    Wireless headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit and adjustable ear pieces only Issue is storage for product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chad, Great! We're so happy to hear that you like the comfortable fit and adjustable left and right earcups of your new Sony WHCH720N. We value your input and strive to continually improve our products to meet the expectations of our customers. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Thanks for choosing Sony! -Sam Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Good

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound could be louder only issue coulx hsve heeter vase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabb,
      Thank you for the 5-star rating! We're glad you like the sound quality of your headphones. If you feel that the sound is low, you may try some solutions below:
      Adjust the volume of the headset and the connected device.
      If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app.
      Connect the Bluetooth device to the headset once again.
      Reset the headset.
      Initialize the headset, and pair the headset and the device again.
      For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html

      Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    THESE ARE AWESOME

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so good! The noise cancelation works amazingly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyC, We are glad to hear that the noise canceling feature of your new Sony WHCH720N works amazingly for you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandchildren love their headphones. Excellent quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CherylR,
      Awesome! We're really glad your grandchildren loves their headphones. We always strive to deliver the best quality with our products. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the 5-star rating and for choosing Sony! - Kris Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great bang for thr price

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something in the mid price range that gave decent sound and this was it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work a lot better than the model before. No issues as of yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Edwin! We're glad that you are satisfied with your new Sony CH720 Wireless Headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arent bad head phones for the price. They have wxcellent sound quality and make great college head phones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zealots653, Thank you for the positive review! We're pleased to hear you appreciate the excellent sound quality these headphones delivers. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loves these and uses them daily. He would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cjsteeler,
      Thank you for such a great review and recommendation! We're really glad that your son loves his new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for the price. Connects to my phone easily! And long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bitia,
      Awesome! We are very grateful that you are enjoying the amazing sound quality, easy connectivity, and long battery life of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head phones work great! I would recommend this product to everyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnC,
      Thank you for an amazing review and recommendation! We're really happy that you like the functionality and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good Sound, Weak mircophone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good, quality headphones! 2 stars because the microphone is “iffy”. When Im on conference call people cannot hear me speak clearly. I did not come with a warranty (that I could find). So I cannot exchange for another

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling. Fantastic sound. Absolutely recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Annie, We're glad that you are enjoying noise canceling function and sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and easy to use design. Sleek styling, this a great headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoldenDraco, We're glad that you like the design, and ease of use. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    pretty cool

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its cool, i just want the gift card...............

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielG, Thanks for your feedback and insights. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Product good sound

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Good sound, snd comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JadeMonk, We are glad that you now have a great pair of headphones with good sound quality. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and works well would recommend especially for those working from home

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DHW1, We are glad that you now have a very comfortable wireless noise canceling headphones that work well for your work. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. noise canceling works very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boomhower, Amazing! We're thrilled to hear you like the comfortable fit and excellent noise cancellation of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound quality.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent over the ear headphones. Great sound and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camman,
      Awesome! Glad to hear you are enjoying the great sound quality and comfortable fit of your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    It's worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are similar to the more expensive models. You just need to fiddle with the equalizer!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi liga32601,
      Awesome! We're glad to hear your satisfaction with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great quality for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good heaphones. Good sound cancelation and was great for my teenage daughter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Awesome! We are happy that you give the product a perfect rating and your daughter appreciate the overall performance of the headphones. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Thank you for purchasing our WHCH720N and for choosing Sony! -Jess Sony_US