Customer Ratings & Reviews

Hi pmed,
Awesome! We are very grateful that you are enjoying the great sound quality and perfect fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris

Hi Gnibgnab,
Thank you for the continued trust you have put in our brand! We're really happy you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi JorgeB,
Amazing! Great to hear you are enjoying the superb sound, comfortable fit, and design of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi KennethH,
Perfect! We are very happy that we've met your expectations when it comes to a good quality headphone. We appreciate you recommending our WHCH720N to others. With our Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi ChristopherR, we're glad your daughter loves our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl

Hi Thomastine,

You made the right choice! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

Hi anancy17, Great! We're glad that you are enjoying your new headphones. We'll take note of your feedback with regards to having a carrying case. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi KhemB, thank you for taking the time to share your feedback with us. We genuinely appreciate your loyalty to Sony and your history with our products. We sincerely apologize that your experience with the WH-CH720N wireless headphones fell short of your expectations.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved:

- Ensure that the firmware update of your headphones is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137

- Reset the headset: Connect the headset to an AC outlet and press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

- Initializing the headset to restore factory settings: Turn off the headset and remove the USB Type-C cable. Press and hold the (power) button and (play/call) button for about 10 seconds or more. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Furthermore, we invite you to explore the recommendations provided in the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html

If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products and we hope to regain your trust in the future.
Best regards,
Stephanie

Thank you for your review, Kenny. We are sorry to hear that you are not happy with your WH-CH720N headphones and that you had trouble connecting them to your smart TV. This is certainly not the experience we want you to have, and we want to help you resolve this.

The WH-CH720N headphones are designed to connect via Bluetooth, but not all TVs are compatible with Bluetooth audio output. We recommend checking your TV's user manual or specifications to see if it supports connecting Bluetooth headphones. If it does, there may be a specific pairing procedure required.

We also want to ensure you're getting the best possible sound quality. Our headphones are designed to deliver a rich audio experience, but it's possible the audio settings on your TV or source device may need to be adjusted.

For further assistance with connectivity or to troubleshoot the sound, please don't hesitate to reach out to our customer support team. We're here to help you get the most out of your headphones.

Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team.

Hi RandyE, We're glad that you are enjoying the sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Grace,

Fantastic! We are so happy to know your satisfaction with the amazing sound quality, ease of use, and reasonable price of the WH-CH720N. Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi CharChris, Thank you for your honest review. While we are glad to hear that you are happy with the noise canceling of the WHCH720N, we are sorry to hear that it does not fulfill the purpose that the headphones was purchased for.

Should you need assistance with your WHCH720N, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Jack, We're glad that you like the battery life, comfort, and ease of use. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Blackfemlesbian, Awesome! We're delighted to hear that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! Erin

MHi AlexC, Great! We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Reaper, We're pleased to hear that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Anonymous, We're glad that you like the ease of using your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi JoeyZ We're glad that the headphones works well. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Excellent choice DV17! We are glad to hear that you are enjoying the sound quality and battery life of your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig

Hi PraveenkumarA, We are glad to hear that you are happy with your WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl