Customer Ratings & Reviews

Hello JohnK, We appreciate your feedback and we are glad that you like your new Sony wireless noise canceling headphones. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Vincent

Hi RobertP, Thank you for your honest review! We are glad to hear that you are enjoying your new WHCH720N headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

Hello MdshazzadH,

Thank you for considering Sony products.

We sincerely apologize for the problems you've encountered with your WHCH720N headphones, particularly the noise issue in wired mode. We understand how frustrating this can be, especially after the return period has ended.

We highly recommend following the steps outlined below to resolve this issue.

No Sound, Muffled Sound, or Noise in Wired Mode:
For detailed guidance, please refer to this article: https://www.sony.com/electronics/support/articles/00255932

Resetting Your Headset:
Find instructions on how to reset your headphones here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

Initializing (Factory Reset) Your Headset:
To restore your headset to its factory settings, click here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

If you continue to experience the same issue after following the provided steps, please contact us via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We sincerely appreciate your patience and understanding as we work to resolve this matter.

Best regards,
-Fred

Hi JoeyWhodat,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations with your WHCH720N headphones. Allow to help turn this to a better experience.

For low sound level, please try some solutions below:
Adjust the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
* If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app.

For the bass sound, this usually depends on the source that you're playing and audio device that you are using.You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Some of these issues can also be fixed by adjusting the equalizer function or the bass sound settings of the connected device.

For reference:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi bev1799, Thanks for sharing your experience with the headphones. We're sorry if you feel discomfort when wearing the headphones. Make sure to adjust the headband slider depending on your preference to avoid discomfort. Thanks and regards, -Craig

Hi VictoriaM,
Thank you for your time writing this review. While we are glad you like the sound quality of the WHCH720N, we're sorry to hear we were not able to meet your expectations with the build quality of the unit. We appreciate your input and taken note of your feedback. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris

Hi KDWK, We are sorry to hear about what happened to your WHCH720N. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Ashtrix, We regret to hear that the overall quality, design, and noise canceling didn't live up to your expectations. This is definitely not the news that we would like to hear. The WHCH720N headphones have a robust design which helps prevent any type of breakage under normal use. And if you feel that the effect of noise canceling is not sufficient, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi JamauniB, We appreciate your feedback. Please make sure to wear your headphones correctly and adjust the headband according to the size of your head to experience the best noise canceling effect. Check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. Also, please take note that the noise canceling function of your headphones is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent

Hi AllenA,
Thank you for reaching out to us. We're sorry if your new WHCH720N headphones keeps disconnecting from your iPhone and TV. Allow us to help troubleshoot the problem. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train

You may try some solutions below that may help resolve this issue:
Ensure that the headphones and connecting device are within the Bluetooth range(10 m (32.8 ft.)). Set the headphones to “Priority on stable connection”
Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi JoeM, It's good to know that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person, especially with regard to your concern. Thank you for choosing Sony! Vincent

Hi CeaserR, We are sorry to hear that the WHCH720N did not meet all of your expectations when it comes to the sound quality. We would love to troubleshoot the issue and make this a better experience for you.

May we contact you to help? If so, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Regards,
Carl

Hello Yukina,
We're sorry to hear that you are having audio problem with your WHCH720N especially in a low bass frequency. This is not the experience we want you to have. Please allow us to help and resolve the issue. Kindly check these helpful links to resolve the problem.

Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html

Sound skips or noise is heard from the headphones
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204575

If these will not resolve the issue, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We apologize for the inconvenience and we are more than happy to assist you.

Regards,
Marco

Hi CelesteR, we sincerely apologize for the trouble you're experiencing with your new WH-CH720N headphones. It's certainly not the experience we want you to have, especially after your previous pair stopped connecting. We appreciate you bringing this to our attention, and we want to help you resolve this as quickly as possible.

To troubleshoot noise canceling on your headphones, first check the "NC/AMB" button to ensure it's set to noise canceling mode. You should hear a confirmation or see an indicator light change when it's active.
Make sure the earcups fit properly for optimal performance, as a good seal is essential. Adjust the headphones if needed.
Also, we highly recommend downloading the Sony | Sound Connect app on your smartphone. This app allows you to customize and control various settings on your WH-CH720N headphones, including the noise canceling and ambient sound modes.

Additionally, we would like to share a link that provides an explanation of how noise-canceling technology works. We hope you find it helpful! https://www.sony.com/electronics/support/articles/00203389?utm_source=glean

If further assistance is needed, please contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany

Hi IsiahL,

Thank you for the review and we're glad to hear that you like the headphones. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!
-David

Hi ArunC,

Thank you for the review and we do apologize for the inconvenience. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi SabienAce,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your expectations with the sound quality, fit, and noise canceling features of your WHCH720N headphones. This is definitely not the news nor experience we want you to have with our product. Allow us to help turn this to a better experience.

Please make sure to wear the headphones properly. For stable fit, adjust the headband and the earpads properly. This should give you a firmer hold, better sound, and noise canceling experience.

Please refer to this link with steps to resolve issues with the headphones:

If low sound quality, or noise or unusual sound can be heard on the headphones:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html

If the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris