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Customer Ratings & Reviews

Your price for this item is $99.99
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2486 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,487 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for casual use. Comfortable. Good sound.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a musician, so I have a special appreciation for sound. These are great for the price. I ended up returnng them for the newest Bose BT Headphones which are an expensive step up and back to Bose which I've just grown to love over the years. Also, these are comfortable, but I work and wear my headphones 12-16 hours a day, so paying a premium price for a premium higher-end level of comfort is more a necessity for me versus a pair like these Sony's that would be completely fine for casual use. Very nice looking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BMB1,
      Thank you for your time writing this review. We really appreciate you like the sound quality, stylish design, and comfortable fit of the WHCH720N headphones. However, we're sorry to hear you returned the unit. Finding the right headphones can be a personal choice. Sony offers a variety of high-end headphones with excellent sound quality and features. For more information about our products, please visit our website through this link: https://electronics.sony.com/

      Sony values customers opinion and is always striving to provide the best experience possible. Thanks again for purchasing Sony. - Kris Sony_US

  • Rated 5 out of 5 stars

    Clean and Balanced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony WH-CH720N, and they’ve quickly become my go-to pair for daily use. For the price point, they deliver excellent value without sacrificing the features you’d expect from higher-end models. Key things I like: • Noise Cancelling: The ANC is surprisingly effective. It blocks out background chatter at work, public transit noise, and even helps me focus at home. • Comfort: Extremely lightweight, with soft ear cushions that I can wear for hours without fatigue. Perfect for work calls, commutes, or just relaxing with music. • Battery Life: Easily lasts multiple days of regular use before needing a charge. A single charge gives me more than enough playtime to get through long work sessions and travel days. • Sound Quality: Balanced and clear, with strong mids and highs. Bass isn’t overpowering but still gives a nice punch for music and movies

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MisterA11,

      Thanks for sharing such a detailed and helpful review!

      We're thrilled to hear you're enjoying your new WH-CH720N headphones. They're designed to deliver a great mix of noise canceling, comfort, and battery life, so it's awesome to know they've become your go-to pair.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 4 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit, good sound, battery lasts a long time and they are light weight. It was a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy the headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Sound is great! The fit is comfortable! Love the color!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Music lover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love me headphones,the sound quality is great!there easy to use and charges really fast and it last a long time.it was a great investment

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best price for the best quality and comfort!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so in love with the quality and comfort . After trying other 2 brands I have to admit that my son was right… This is the best on market right now!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and good sound quality. Filters out a lot of outside noise so it’s very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with wonderful sound quality and easy connection

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Overall good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound! Light weight. Just feels a little flimsy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, user431040.

      We are so pleased to hear that you are happy with the sound and the lightweight design of your WH-CH720N headphones. We engineered this model to be comfortable for long listening sessions, and it's rewarding to know that we succeeded.

      We also appreciate your honest comment about the feel of the headphones. We designed them to be lightweight and portable, and we apologize if they did not meet your expectations for durability. Your feedback is valuable, and we will be sure to share it with our product development team as we are always looking for ways to improve the quality and feel of our products.

      Thank you again for being a Sony customer and for your valuable review.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    In blue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfortable to wear. The noise cancelling feature is essential for me and works well. It charges within 3 hours or less and a full charge will last for 35+ hours. It has a charging light that turns off when done and a USC connector for faster charging. Sony includes a lot of personalized options through the app that expands your listening experience. I'm very satisfied with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesA,
      Awesome! We're glad to hear your enjoyable listening experience with your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Nice to know you like the amazing sound quality, comfortable fit, noise canceling features, long battery life, and customizable app. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very Good For Price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tired of earbuds getting lost and constantly broken, so I decided to switch to a headset. Sony is a known brand to me, so they were my go to. Even though this is the base model, they are still fantastic compared to what I was using. Amazing battery life, crisp sound, noise cancelling that filters out ambience but still lets me have a conversation without taking them off, this headset is well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Muse,
      Thank you for appreciating and supporting all the work that goes into our product! We always strive to deliver the best quality with our products and aim to provide the best experience possible. We really appreciate that you are satisfied with the amazing sound quality, long battery life, and noise cancellation of the WHCH720N headphones. Thank you so much for trusting Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So great! Definitely noise cancelling. Comfy too..

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    A Must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system is good and the battery life is good overall it’s a good purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, IsraelI,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Good headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and stays on head while playing basketball, charges quickly too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi,

      Thanks for the 5-star review! We're so glad to hear that you're enjoying the good sound quality and quick charging of your WH-CH720N headphones. It's also great that they stay securely on your head, even while you're playing basketball. A key feature that contributes to both sound and comfort is the lightweight design, which uses a comfortable, ergonomic build that is lighter than many of its competitors, allowing for a secure fit that you can wear for hours, whether you're listening to music or on the court.

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are comfortable as long as it isn’t too hot outside. The noise canceling is okay. Better than my AirPods for mowing the lawn. Sound is good. Have only used them while mowing and doing yard work so haven’t really paid attention to sound quality. Feel kind of cheap though so not sure how long they will last

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and excellent noise cancellation, pretty color and overall comfy to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and noise canceling.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My12 yr son loves these headphones. They are sturdy, easy to use, and the noise-canceling feature is excellent. This is especially important for him, as it helps minimize triggering noises. Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value, especially when on sale!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale for around $82. Works great, sounds great without too much fiddling with the EQ settings in app, and is very comfortable! There is a cool feature you can enable in app where the noise cancelling gets enabled or disabled depending on if you're sitting/walking. There was another settings relating to your location but disabled it. Speaking of, the noise cancellation sounds better then my air pods pro 2 (In my opinion) and I feel more isolated when in my noisey work setting. I also picked these out for multipoint. The multipoint is quite nice and the switching is fairly seamless. I use it with my phone, work and personal laptop, and my steam deck. No apparent issues! Sounds great on the deck. I've had these for about 4 months at the time of writing and haven't had any problems. I do wish they were more compact but for the price I can't argue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob, it is fantastic to know you’re having such a positive experience with your WH-CH720N headphones!
      We really appreciate you sharing your thoughts and it’s great that you’ve been getting the most out of the multipoint connection and noise cancelling.

      Thank you for choosing Sony and for taking the time to share your feedback!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great for travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a vacation with a decently long flight, and they were great. The battery life is a lot better than expected and the noise cancelling is great for use on a plane. I would definitely recommend them for this type of casual use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Just as good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how light weight they are and they’re very comfortable. I love that it has noise cancellation too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AigneeR,
      Nice! We're glad that you appreciate the light weight design, comfort and noise canceling feature of your new Sony WHCH720N Headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US