Customer Ratings & Reviews

Good quality sound, but a little too heavy. I would prefer if they were a bit lighter. Connects easy and battery is good.

Sony is one of my favorite brands; and I’ve never gotten a dud, be it TV, BD player, speakers, etc. The WH-C720N headphones uphold my confidence in Sony. When removing them from the box, you’ll quickly discover how lightweight they are. That and the ergonomic over the ear design make for excellent head/ear comfort. I wear hearing aids, so in-the-ear buds aren’t an option. Charge the battery, and you are all set. My music source for these phones is one of my Echo Shows, and the Bluetooth pairing was done in seconds. Choosing a mix of music types, I put the phones to the test. From first to last, the sound was great. Channel separation and balance, as well as clarity are superb. I was hearing musical voices that I had not heard previously, even with hearing aids. In addition to the excellent sound, there are more great features. Noise cancelling isn’t 100%, but I’ve never had phones that were. That said, cancelling is at an acceptable level. A full charge provides a lot of listening time. The longest consecutive time I’ve used the phones was about 45 minutes, and there was still power to spare when I shut it down. The Bluetooth connection works so well that I can roam all over my two-story house, out on the deck, and in my yard. If connected with a mobile phone, making/receiving hands-free phone calls is no problem. Sony scores with another winner. When the weather is nice, I look forward to a lot of deck time with these headphones playing my music. They really fill the bill, and at an affordable price. Get yourself a pair and enjoy your music indoors or outdoors.

This is my 2nd pair of premium Sony headphones. I have to say, this model did not disappoint! I've been wearing these in a variety of different environments both indoor and outdoor generally with a lot of background noise to really push the limits of the noise cancelling and it is superb. You can really enjoy whatever music or podcast you listen to without being distracted. In the box comes a USB-A to USB-C charging cable and a 3.5mm audio cable to connect to any of those devices still lingering around with a headphone jack. Nice touch if you'd like to bluetooth to your phone and hard wire to a PC. I often listen to music from my PC while I work, so it came in handy. Wearing the headset is very comfortable and lightweight. Great for taking the dog for a walk while jamming to some tunes. The companion app is great for setting up equalizer levels and customizing the sound to your liking if you're an audiophile. Buttons are conveniently placed and easy to use effortlessly once you get used to them, though I've never had an issue with that on any headset I've ever used, so this is par for the course. Battery life is extraordinary and charge time is pretty fast. Also, simple connection process tested on both a Google Pixel 6 and iPhone 14. Overall, this is an excellent set of headphones in what I would say a mid-range price point. Definitely recommend if you're not wanting to head up to the high end but the low end isn't cutting it for you. You'll get your money's worth here.

This is my second pair of Sony Wireless Headphones. The audio is very crisp and the headphones themselves are comfortable. I work on computers and phone devices over 40 hours per week so I benefit from the two-way audio for work meetings and the noise canceling setting when I’m editing audio or video. I find the Ambient Noise and Noise Canceling features to be effective! There are moments when I want to be able to listen to my surroundings while having personal audio and I find myself clicking into the Noise Canceling feature when I really want to focus on something or if I’m in a meeting where I want less distractions. The ear pieces are very soft and comfortable. I find the pressure on the ear cups to be just right, even as a glasses wearer, I find these comfortable. The sizing mechanism on these offers a good range. These headphones include an auxiliary cable so I can connect them to my audio interface, a device used to record professional audio, where wireless audio is not an option. The right ear cup has the volume buttons, a play/pause button, and the button to toggle between Ambient Noise and Noise Canceling. This pair makes certain chimes when toggling Bluetooth and AMB/NC buttons. In order to know which button is for volume up or down, the ‘volume up’ button has a tactile bump on it. The power button also activates Bluetooth pairing. The Bluetooth connection was easy and quick with my computer devices, but was more difficult with my Google phone. One of the features of these headphones is the multi-device connection which prompted my phone to ask if I wanted to connect the headphones to any device signed in with my Google account. Accepting this prompt only worked once or twice, most other times it either took upwards of 7 minutes to connect with a lot of troubleshooting, or wouldn’t connect at all. Usually if I want to use headphones on my phone, I need a quick connect and don’t have minutes to establish a connection that should take seconds. Overall, I’m pleased with these headphones for their comfort and Ambient Noise/ Noise Canceling features. I wish they paired easier with my Google phone, but all in all, they work well with most devices and I like the sound I'm getting from the Sony WHCH720N Wireless Headphones.

Great headphones that my 12 year old keeps stealing from me. Why does she steal them? Its because they are light and comfortable with the noise canceling that she can escape from her family. As for my use, the sound is great and they are comfortable around my ears. There are plenty adjustment points to make them comfortable and therefore can be worn for long stretches without being too tight on the ears. The noise canceling is also great for me as I can't even hear my keyboard strokes as I type this review. As I mentioned the sound is great and the volume can be controlled with the buttons on the left ear. I will say they get very loud though so do be cautious with kids as they definitely can get too loud for them. For connectivity the charging is convenient with a USB C connection and they also have the ability to connect to a device with a cord besides being wireless with Bluetooth. I would also recommend downloading the Sony Headphone app for your phone. In the app you are able to see the amount of battery left, the settings for noise canceling, the equalizer with a scroll of the presets, settings like how long before auto power off and the ability to connect to 2 devices simultaneously. The app will also update the headphones wirelessly with the latest version of the headphone software. Overall, these headphones have great sound and comfort with an app to utilize many features. I would recommend them to anyone looking for wireless or wired noise canceling headphones.

Whoa these are really good noise canceling headphones! I already have the Sony WH-1000XM4 headphones, which are awesome, but I wanted another, less valuable pair for work use. Not sure why Sony insists on using these password-type model numbers, but okay. These WHCH720N headphones do a great job at a more affordable price point than my fancier model. These headphones don’t fold up or come with a travel case. When I press the power button it makes one sound when it turns on, and a different sound when I push it again to turn them off. These do connect and operate with the Sony Headphone app. You can control the noise cancelation or ambient sound control as well as equalizer function, plus a multitude of other things. Battery life is crazy long at 35 hours per charge. The top of the headset is padded and is extendable. The padded ear cushions are nice and soft. I only have used these on one phone call, but the person on the other end said I sounded good and normal. Usually I make work phone calls with a phone headset, but if I’m doing something where I only have to listen, I’ll use headphones. I feel like I’m yelling when I wear something covering both ears for a phone call, but that’s just me. Included in the box is a 7” long USB-A to USB-C charging cable and an aux cable, plus instructions with a QR code for further information. The packaging is all plastic-free, the packaging designers are doing impressive work too. Overall a great set of headphones at a decent price.

Love them, sound is crisp, they’re light, very satisfied

This headset easily paired with my Bluetooth adapter. Sound was good. Fit comfortably. Have had them for a few months so warranty has expired. After having them for a few months, they will not fully charge. Will only charge for a minute or two. So now they are totally worthless. For that reason, i would not buy them again, contrary to the reviews of other owners. Will now have to purchase another headset, but not from Sony.

Great sound for the price, battery life awesome!!!

I just purchased these yesterday and WHEN I TELL YOU its SAUR GOOD. The delivery was so fast and Best Buy was having to deal so you know I had to try and it was VERY WORTH IT. Don’t let the price fool you and think there probably bad. These are very sleek and classy so for a person who has very ELF EARS these are a win.

I recently had an incredible shopping experience at Best Buy. The moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me. The store's layout was organized and easy to navigate, making it simple to find what I was looking for. The wide selection of products amazed me - from the latest gadgets to home appliances, they had it all. What truly stood out was the expertise of the staff. They patiently answered all my questions, providing me with valuable insights that helped me make informed decisions. Moreover, the checkout process was smooth and efficient, ensuring I didn't have to wait in long lines. The staff's commitment to customer satisfaction was evident throughout my visit. Overall, I'm thoroughly impressed by Best Buy's commitment to providing top-notch customer service, a vast array of high-quality products, and a pleasant shopping environment. This store has earned my trust and I'll definitely be returning for all my tech needs. Kudos to the Best Buy team for making shopping such a delightful experience

Sony has a winner with the WHCH720N headphones. Their light weight makes wearing them for long periods of time a pleasure. The noise canceling capability of these is top notch and is far better than I expected. Regarding battery life, it has plenty of it. Up to 35 hours has allowed me use these connected to my projector for many hours of TV shows and movies. So far, I've only had to charge the headphones only once since I received them. The Sony app allows you to adjust settings to your preference. They also have a headphone cable port on them which can be used with the supplied 3.5mm headphone cable if you need to plug them directly into an audio source. The sound quality is great whether you are watching movies, listening to music or audio books, you'll appreciate the rich sound these produce. Connecting these to a Bluetooth source is simple and the controls on them are easy to find and use. Sony has done an amazing job engineering these for great sound and top level noise canceling. If you are looking for reasonably priced, comfortable to wear headphones with rich sound and great noise canceling, then I would recommend giving these a try.

The headset arrived well packaged and with a nearly full charge. It only took a few minutes, maybe 15 to get it to full battery and then to adjust to fit and setup the app. The controls are well located and easy to use and the noise reduction was excellent. The dynamic range of sound was quite nice and the option to change from wired to wireless was a real plus as I use these at home and also when travelling and working out. The phone call feature and multi connect was seamless as well. The headset is light and the spring tension of the band is enough to keep the set on your head without feeling like it is squeezing your head or ears. About 20 hours of use thus far and still not needing a charge cycle yet. It would have been nice to have a case of some sort in the package and the cabling provided is somewhat short - so if you are planning on using these with the wired option, make sure you are set up to be close to the device or if worn that the device is close to your head. Also, you'll need an adapter (not included in the package) to use this set wired to a newer iPhone. All in all a very good set, lack of cabling length and case aside.

I love these so very much. These headphones are like being in a new world. I put them on and nothing around me matters (maybe not always a good thing) but hey. I wear them every especially the grocery store to keep myself sane from all the ruckus.

Works very well and the sound is good. Comfortable

Sound quality is great, connecting for phone calls is awesome - only problem is that it was incredibly tight on my ears and gave me a headache to start? But I "stretched" it on a stack of books in between my first few uses and now it's perfect!

I bought these looking for a starter set of affordable quality headphones. Having researched and watched reviews of the bigger name brand headphones with loads of features, I thought it'd be good to just buy a reliable product from Sony. First impressions, the headphones were cool, comfortable, and have an astounding battery life. The first week I wore these nearly 5 hours every day, the battery was only at ~60% after the week. Since then I've worn them in the heat while doing yard work, working out, running, and menial tasks around the house. They are excellently excellent. 10/10. Sometimes certain aspects of a product like the material just doesn't matter. Plastic makes up most of the headphones, but it's still super good quality, I don't feel like these will break, and I can tell the headphones will surely last for years. I have experienced zero issues with disconnection or being unable to pair with other devices. All in all these are a great purchase, absolutely well worth my money.

Excellent sound and quality product! Perfect for my daughter.

Honestly, for the price you cant beat it. I was looking for my first pair of headphones like these to use outside of work. Didn't want to spend a lot of money for the fancier headphones when I know I wont be using them enough to compensate for the price.

Great affordable lightweight long battery life and sound amazing