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Customer Ratings & Reviews

Your price for this item is $99.99
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,489 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Overall great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good for the price point. Still wish it was as solidly built as the WH CH700Ns. But the lighter weight makes it great for long periods and travel.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, light on my head and comfortable on my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaidRaidRaid, we're glad you like the sound quality and comfort of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not only beautiful but they fit around my ears so well they never hurt no matter how long i have them on. The sound is great and the options and customizable settings make them all my own.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jessica, Great! Thanks for the positive feedback. We're extremely happy to hear that you like the sound quality and overall features of the headphones. These headphones are well built, robust and easy to wear for long periods. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony w/l headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 pair for a transatlantic flight. Couldn't be happier! Noise canceling made the trip so much nicer! Comes with 1/8 cord to use with onboard screen

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JEFFERYLS!
      We are thrilled to hear that the WH-CH720N headphones made your transatlantic flight so much more enjoyable! It's fantastic to know that the noise-canceling feature made such a big difference for you.

      We designed these headphones to provide a truly immersive listening experience and it's great that you were able to use the included audio cable to connect directly to the in-flight entertainment.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Cheaper to than the others

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for about $70 on sale. Good sound, comfortable. Wish it was sweatproof or water resistant.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony whch720n

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far. Haven’t had a chance to use much. First time using over ear, happy with on ear in past. Will hopefully get used to.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great headphones for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly bought these for some new desktop headphones since I was tired of gaming headsets with built in mics as someone who uses a desktop microphone, but I've found myself using it for just about everything, the noise cancelling is on par with just about all the other brands featuring it, and the sound quality is great especially when using it wired, and has an amazing battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sawyer,
      What a great deal! We're glad that you are happy with the noise canceling performance, sound quality and long battery life of your new Sony WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bang for the buck. Sounds good, good battery, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony is a solid headphone brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The midrange but less expensive headphones do the job. Sony is right up there with Bose in noise canceling quality. Since the headphones cover the whole ear the sound is outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I was a little sceptical about these headphones but when I purchased it, and tested it out, I was amazed and you can change the settings which can make the headphones louder.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, Person2001!

      We are so pleased to hear that your initial skepticism about the WH-CH720N headphones was completely erased once you purchased and tested them! We are delighted that you were amazed by the sound quality and found the ability to customize the settings, including boosting the volume, to be a great feature that enhances your listening experience.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Easy to use, long battery life, okay sound cancel

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Super easy to use and the battery lasts for quite a while. Good sound cancellation, could be better, but if you have them on snug it’s great. The blue is such a pretty color too! Love them, I’m getting my sister some too!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucik,

      That's great! We're glad to hear that you love the noise canceling, easy to use functions and battery of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony and your continued support is greatly appreciated.

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Got more than what I paid for?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these a little less than a month and have been very pleased with these headphones. For context, I already have AirPods Pro I used every day that weren’t always suitable/ideal for my frequent traveling for work. Bought these hoping to not find myaelf wishing I got the Sony flagship $400+ over ear noise canceling headphones and that didn’t happen. The ambient noise filter settings are different, but just as practical as my AirPods Pro’s ambient/noise canceling settings. The range of the audio is 10/10 with a wide range of EQ control and the audio quality upscaling (DSEE) is noticeable and impressive. I

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, nwjuran! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality and comfort!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, but most importantly they are extremely comfortable! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best ones for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super-comfy, to the point where I almost forget I'm wearing em. Sound is great. Got tired of the cheapo headphones I'd been buying always falling apart after a while; very happy with this investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesmM,
      Thank you so much for sharing your great experience with us! It's nice to hear that you are having a great time with the amazing sound quality and comfortable fit of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Average headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones came partially charged so you may want to charge them before your first use. Included in the box are the headphones, USB-A to USB-C cable and a headphone cable. No case or bag is included. All of my testing was done via Bluetooth. I first connected to my computer to listen to music files, Sirius XM and general videos. There is no upconvert here. If the recording wasn’t high quality, the headphones made it sound even worse. Bass became exceptionally scratchy. High quality recordings sounded very good but I still noticed the bass off on a few songs (Flo Rida, My House). High notes were very good. Next was pairing with my iPad. Easy. Also paired with my Alexa (via Alexa app). Easy to pair and sound was very good. Pairing with my phone took a few tries. And this is where the headphones are problematic. The controls are so close together that I hung up on calls. Volume was very good. The noise cancelling was slightly better than the previous model but both myself and the person I was talking to could hear background noise. Headphone fit was excellent for my ears and very comfortable. Battery life was excellent and I didn’t have to charge for about 4 days. My husband even used them in that time frame when he was doing some yard work. These are average headphones. If you use them for casual listening or with a computer, they will probably be fine. If your primary use will be phone calls, there are much better options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 47states, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Teen son loves them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves them. He says they're the best headphones he's had, and he's had several set of Beats headphones. He says they are very comfortable and he can hear better with them on than with them off with the noise cancelling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mom2tnt, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good headphones for a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using and losing earbuds, I decided to buy these headphones and I'm pretty happy with the sound quality and battery life. Also pretty good at noise cancelation, sometimes I don't notice someone walking into my living room behind me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UriasJD, We are glad to hear that you are pretty happy with your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great, Quality Headphones for A Fair Price

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price. Very comfortable and the sound quality is great especially when adjusted to your listening preferences in the app.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Threw out AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these! I used to use Apple AirPods but wasn’t wanting something with more noise canceling. These are so great for that, I threw out my AirPods and only use these now. Sometimes I don’t even listen to music and I’ll wear them for the comfort of minimizing noise around me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katelynn,
      Great! We are truly delighted that you loved our Sony WHCH720N, especially the noise canceling feature. You will not regret switching to Sony's headphone. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Fantastic quality at a lower price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking into getting some quality noise canceling headphones because I love listening to music and audibooks without the noise of the rest of the world. I tried listening to both these and Skullcandys and I felt these were a better quality and at a better price. I love the app as well to adjust the bass when listening to music but return it back easily when listening to an audiobook. They're also super lightweight. I'm a huge fan and they've been on non-stop; the battery is great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User859255,

      Thank you so much for the fantastic review! We're truly heartened to hear that the Sony WH-CH720N headphones have become your go-to for music and audiobooks.

      It's great that you had the chance to compare them and found them to be a better fit for your needs. We designed these headphones to deliver a high-quality listening experience with excellent Noise Canceling, so it's wonderful to know that you're enjoying your content without the distractions of the outside world.

      We're also glad you're making use of the Sony | Headphones Connect app to customize the sound. And we agree—the lightweight design and long-lasting battery make them perfect for non-stop use.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US