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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2499 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 2,499 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    A bargain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and great price, the sound is very good and they fit well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManfredP, Perfect! We're very pleased to hear that you like the great sound and excellent fit of your Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these headphones for a long time but just never bought my own pair. They are an amazing budget option from Sony and I recommend them to everyone who asks about them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonathanC, Thank you for the positive review! We're thrilled to hear you love your new Sony WHCH720N headphones. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the most expensive ones but these are Great! Very comfortable, sound great, and keeps other sounds out too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Milkmooover,
      Thank you for sharing your honest and positive feedback! We really appreciate that you like the comfortable fit, superb sound, and noise cancellation of your WHCH720N headphones. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great used on plane ride. Used for a 2.5 hr flight and still had plenty of battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After breaking my second pair of Beats headphones, I made the switch to Sony, and I couldn't be happier with my decision. The Sony headphones are significantly more comfortable than my previous Solos, allowing for longer listening sessions without discomfort. Overall, the audio experience has been more enjoyable, and I appreciate the improved durability that these headphones offer. Although they don't have a folding design, this hasn't been an issue for me at all. I opted for the sleek black pair, and I would definitely purchase them again without hesitation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive review, SydneyA! We're delighted to hear that you are enjoying your Sony WH-CH720N headphones. It's great to know that you find them significantly more comfortable and durable compared to your previous headphones. We appreciate your feedback on the comfort, audio experience, and sleek design. Your satisfaction is our priority, and we're thrilled that our product has met your needs even in aspects like the non-folding design, which did not pose an issue for you. If you have any further feedback or need assistance, feel free to reach out. Enjoy your listening sessions and thanks for choosing us!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Go for it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option! I’m enjoying my headphones. The sound is great for the price that I paid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly use it for my tv. Very light, exceptionally good sound, and a long battery life. Definitely worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, SimonR!

      We are so pleased to hear how much you are enjoying the WH-CH720N headphones, especially for TV viewing! It is wonderful to know that you find them very light and that you've experienced exceptionally good sound and a long battery life.

      We agree they are definitely worth the money, and we appreciate you choosing Sony for your listening needs!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Fire headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yooo this headphones are fire, you can like adjust the bass, treble, and mid and more. Noice cancellation is amazing, I can’t hear my screaming wife when I got these babies on. Only thing that bothers me is that the headphones can’t fold so I can’t fit them into like a small bag buts it’s alright cuz I got them on most of the time. Overall, favorite headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user732771, Thank you for the the amazing review! We're thrilled to hear you like the highly adjustable sound, excellent noise cancellation, and overall performance of your Sony WHCH720N. We have noted your input about the lack of folding options and will be sure to forward this feedback to the appropriate department. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent sound i recomend 100 % and absolutely purchasing in best buy its always a plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierS,
      Thank you for your feedback! We are delighted to hear you’re loving the sound of the WH-CH720N.

      These headphones offer great audio quality, reliable noise cancellation and a comfortable fit for everyday use.

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Versatile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and connects well with both my PC and my iPhone. The battery lasts a surprisingly long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christy,
      Thanks so much for sharing your feedback on the WH-CH720N headphones!
      We are honored to hear that you're enjoying the great sound quality and that the connection with both your PC and iPhone has been smooth. It's also excellent to know the long battery life is a pleasant surprise!

      We appreciate your business and thank you for choosing Sony headphones!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    So fantastic for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got back from a trip with crying babies on every flight and these absolutely killed it the whole trip and barely had to charge them. I would highly recommend these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mjw301b, we're glad you are enjoying or product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pair of headphones for carefree use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great easy money option for noise cancelling headphones. Sony quality, good ANC, good sound quality. For those who want a good headphone without worrying about wrecking your flagship models, these do the job.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best of the best!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable around ear. Love connecting these to the TV and phone. They sound great and the blue color is nice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CmaticSounds101,
      Wow! Thanks for sharing your review on our WHCH720N. We're glad that you like the comfortability of the headphone, sound quality and how easily you can connect it to your TV and phone. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Great sound, but horrible microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, great sound quality, not completely noise blocking but does the job with the volume loud enough. One thing I will say- the microphone is not good quality at all. Every time I want to hop on a call, I either have to set it to my MacBook microphone (if I can on zoom) or use another pair of headphones if I'm on FaceTime or something. If you will be calling a lot with these, I'd suggest finding another

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshuaH, thank you for taking the time to share your feedback. It's rewarding to hear that you love the sound quality and overall performance of your WH-CH720N headphones. We're sorry to hear about the issues you've experienced with the microphone quality during calls. We're always working to improve our products, and your comments are valuable in helping us do so. We will be sure to pass this feedback along to our product development team for future consideration. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    worth the hype

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are super comfortable, and the noise canceling works great. I think that for the price you pay they a great quality and I love that I can turn the noise canceling on and off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emma, We're glad that you like the comfort and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones under 100

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Sony to replace my Xm4’s. Found them on sale for $99.99 and couldn’t pass up on it. Since having it for a few months, these headphones have become my favorite pair. Good noise canceling that rivals more expensive headphones. True to the Sony brand, these headphones are well built and comfortable to wear for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosR,

      Thank you for choosing Sony!

      We're immensely pleased to hear that you're enjoying your WHCH720N headphones! It's fantastic that you were able to get them on sale and that they've become your favorite pair. We're glad to know you're happy with the noise canceling and find them to be well-built and comfortable for long-term wear. Thanks for the great feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Think Pink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color. It's light weight, with great noise reduction.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, LeslieA!

      We are so thrilled to hear how much you are loving your WH-CH720N headphones! It's incredibly rewarding to know that you're enjoying the color and that they are so lightweight. It's also fantastic to hear that the noise reduction is working great for you. We designed this model to be a convenient and reliable option for everyday listening, and it brings us great satisfaction to know that they are working so well for you.

      Thank you again for choosing Sony and for your valuable review.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    WH-Chicago 720n

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It the best headphone I have ever gotten for the price. The app is pretty good too. It has an equilializer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FonsiV,

      We are very glad to hear that the WH-CH720N headphones are the best you've ever purchased for the price! We're also happy you're enjoying the features of the companion app, especially the customizable equalizer. Thank you for the five-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable to wear, happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are super comfortable and lightweight. The sound is amazing . Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anama79,
      Thank you so much for an amazing review and recommendation! We're delighted to hear your enjoyable experience with the superb sound quality, comfortable fit and lightweight of your WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US