Customer Ratings & Reviews

Hi Alfo!
We are very glad to hear that you're so happy with your WH-CH720N headphones. It's awesome to know that you feel it was a great investment.

We designed them to be lightweight and comfortable, with Dual Noise Sensor Technology to help you enjoy your music without distractions.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hello MillicentD,

Thanks for your review of the WH-CH720N headphones! We're glad to hear that you're enjoying their overall sound quality.

We also appreciate you bringing up the specific issues you've encountered. We apologize for the humming sound you're hearing in certain bass settings. This is not the intended performance, and we would like to help you troubleshoot this issue. Please ensure your headphones have the latest firmware update, as this can often resolve sound-related anomalies. You can check for updates using the Sony | Sound Connect app—consider creating a hearing profile!

We also understand your feedback on the physical buttons and the difficulty in quickly finding the fast-forward function. We designed the controls to be intuitive, but we recognize that the layout can take some getting used to. For your reference, to fast-forward you need to press the middle button twice quickly, holding the second press. You can see all the buttons and their functions on this help guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Anonymous,

We are delighted to hear you find the WH-CH720N Noise Canceling Headphones to be "Perfect and Clear" and a great gift. It sounds like the combination of clear audio and effective noise canceling is a hit.

Thanks for sharing your love for them!

Best regards,
Eliab

Hi Kman,
Amazing! What a great deal you got there. We are thrilled to hear that your daughter loved her Sony WHCH720N. Our WHCH720N can compete with other brands when it comes to sound quality and features but in a cheaper price. The WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi EmelyNicole! Thank you so much for your kind words! We are truly delighted to know that you are enjoying the WH-CH720N headphones. It's fantastic to hear that their long-lasting battery life and comfortable fit are making your workouts and runs more enjoyable.
We designed these headphones with advanced noise cancellation technology to enhance your listening experience and we’re thrilled that you are finding it effective.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Gray!
We are delighted to hear that you find the WH-CH720N headphones so excellent and lightweight and especially that they were so good you'd buy them again!

The WH-CH720N headphones are packed with features to deliver a premium sound experience. Plus, with up to 35 hours of battery life and a comfortable, ergonomic design, they're built for those long listening sessions.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hi JoseD,

We are immensely pleased to hear you think the WH-CH720N is great and that you're enjoying the sound quality! We specifically designed these headphones for long listening sessions with up to 35 hours of battery life and Digital Sound Enhancement Engine (DSEE) to deliver high-quality audio.

Thanks for making Sony part of your listening experience!

Best regards,
Dominick

Hi JesusrubenV,

That's fantastic! We are so pleased to hear you are happy with the great sound of your WH-CH720N Wireless Noise Canceling Headphones. Enjoy your listening!

Thank you for choosing Sony.

Best regards, Eliab

Hi DavidD,

We're glad to hear that you're enjoying your new WH-CH720N headphones and that you find them to be very good! We appreciate your feedback regarding the battery life. The WH-CH720N is designed to provide a long-lasting listening experience, with up to 35 hours of playback on a single charge with noise canceling.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your great feedback, BrittanyP!

We are delighted to hear that you love your WH-CH720N headphones and that they are successfully helping you tune out the noise in your office. That sense of quiet focus is exactly what we aim for with our Digital Noise Cancelling technology!

We're glad we could help make your workday more peaceful.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Deekk! It is most rewarding to hear that your WH-CH720N headphones are working out so well for you at middle school and connecting to your laptop with no problem. We're so glad you've found them to be a great fit!

Thanks so much for choosing Sony!
Best regards,
Estefany

Hi Vinay,

Thank you so much for the 5-star review of the Sony - WHCH720N! We're really happy to hear that the Noise Cancellation is performing excellent, providing a great sound experience for you and your family. The easy setup is thanks to features like Google Fast Pair and Multipoint Connectivity, which makes switching between devices seamless. Combined with the clear audio and the excellent value for money, your review perfectly encapsulates why these are such a popular choice.

Thanks for choosing Sony!

Regards,
Dominick

Hi ICY01,
Awesome! We are happy you like the comfortable fit and great sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi Fetzer,
Awesome!Glad to hear you are enjoying your WHCH720N headphones while working out. Your satisfaction with the incredible sound quality and noise canceling features are greatly appreciated. Thanks for choosing Sony! - Kris

Hi DesGJ,

We're glad to hear that your teen is enjoying the WH-CH720N headphones and that the noise canceling is working a little too well. It sounds like a common experience for many parents. We appreciate you sharing your feedback with us!

Thanks for choosing Sony.

Best regards,
Eliab