Customer Ratings & Reviews

Hello Coby,

Thank you for choosing Sony!

It makes us really happy to hear that you’re enjoying your WHCH720N headphones and that they help you focus during your gym sessions. Knowing you find the quality and value excellent means a lot—thanks for sharing your experience!

Best regards,
-Fred

Thank you for taking the time to share your feedback about the WH-CH720, Tdarrius. We appreciate your comments and understand your concerns.

Regarding foldability, the WH-CH720N headphones are designed with a lightweight and comfortable build for everyday use but do not feature a foldable design. This choice provides a slimmer profile and reduces overall weight, which many users find convenient for extended listening, though we understand that a folding mechanism can add extra portability.

On noise cancelling, we strive to deliver an enhanced listening experience with our noise-cancelling technology. The effectiveness of noise cancellation varies based on the environment and the type of sound present—Sony's noise-cancelling works best to reduce constant, low-to-medium pitch noises like background hums or engine noise. Some high-frequency or variable sounds may still be noticeable due to the way noise-cancelling technology works in general. While experiences can differ depending on individual preference and use, we're always working to improve performance and appreciate your comparison with other models.

We're glad you found the volume and overall sound quality satisfactory, as delivering clear and enjoyable audio remains one of our highest priorities.

Thank you again for your review and choosing us. Your input helps us refine our products and better meet the needs of all our customers.

Gus,
Sony North America Customer Support

Hi CathyJG, Amazing! We're happy to hear that your mom like her headphones. Thank you for choosing Sony. Erin

Hello JOLYNDAB,

Thank you for choosing Sony!

We’re really happy to hear that you’re enjoying your WHCH720N headphones! It’s most rewarding to know that you appreciate the great sound quality, comfort, and long battery life. We’re also glad to hear that you find the controls easy to use. Thank you for your wonderful feedback!

Best regards,
-Fred

Hi JeremyW,
Awesome! Glad to hear you are enjoying the amazing sound quality, noise cancellation, and overall performance of your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi user789491,

We're so glad to hear you're impressed with the sound quality of the WH-CH720N headphones! We work hard to deliver great audio at every price point, and we appreciate your feedback.

Thanks for choosing Sony. Best regards, Eliab

Hello Esguerra,

Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, you will be able to enjoy listening to your favorite tunes for a prolonged time!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi NathanP,
Terrific! We're really happy that you love everything about your WHCH720N. We always strive to deliver the quality with our products. We understand that the price is a little bit higher, this is due to the premium materials, advanced technology, and unmatched sound performance of the unit. We are confident that your investment with this headphones is worth it. Thanks for purchasing Sony! - Kris

Thank you for your candid feedback, Computerbestgeek, regarding the WH-CH720N headphones. We value all our customer opinions, especially those that touch on price and competitive value.

We understand your sentiment that "you can easily find better on same price at other stores."

The WH-CH720N is specifically designed to hit a great balance in the mid-range market, focusing on our core strengths:

Comfort and Weight: They are some of the lightest over-ear noise-canceling headphones, making them extremely comfortable for long listening sessions.

Integrated Processor V1: This is the same chip technology found in our premium models, which is crucial for delivering quality sound and effective Active Noise Cancellation (ANC).

Long Battery Life: With up to 35 hours of playback with ANC enabled, they are built to last through your day.

However, we appreciate that the market is competitive, and you've found alternatives that you feel offer more at this price point. We constantly monitor the market and review our pricing to ensure we are offering the best possible value to our customers.

Thank you again for choosing Sony, and for letting us know how we stand against the competition.

Best regards,

Gus, Sony Social Media Team

Hi HeidiR,
Many thanks for the 5-star rating! We always strive to deliver the best quality with our products. Nice to know that you are happy with your new WHCH720N headphones. Thanks for choosing Sony! - Kris

Hi AdelitaN, We're glad that you like the quality of your headphones. We're sorry if the the noise canceling function did not meet your expectations. YOu may try the following steps below if the noise canceling is not sufficient.

Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html



If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
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Sincerely, Erin

Hello LindaB,
Wow! Thank you very much for sharing your wonderful review of our Sony WHCH720N. We are truly happy that you are pleased with the overall quality and performance of your WHCH720N headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! Marco

Hi Char!
It brings us great satisfaction to hear how seamlessly your WH-CH720N headphones connect across your devices!

They are designed with effortless multi-device pairing and crystal-clear sound in mind, so you can enjoy your audio no matter what you're using.

Thanks for choosing Sony!
Best regards,
Estefany

Hello JonathanS,

Thank you for choosing Sony!

We're truly heartened to learn that you’re enjoying your WHCH720N headphones’ great value, loud music, and clear sound. Thanks for sharing your experience!

Best regards,
-Fred