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Customer Ratings & Reviews

Your price for this item is $98.00
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2522 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,524 reviews
  • Rated 5 out of 5 stars

    My headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and is comfortable. It works well and is comfortable. It works well and is comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound and comfort.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price, especially if you get it on sale. Sound quality is premium, and very comfortable to wear. Love that it works wired so don’t have to worry if I want to use them when they aren’t charged and I don’t have to pair them first with every device.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JustMe! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely comfortable pair of headphones, especially for the price. Sound cancelling is amazing, and can be disabled if needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gonzahart,
      Thank you so much for taking the time to share your experience with the WH-CH720N headphones! We’re thrilled to hear that you find them extremely comfortable and appreciate the outstanding sound cancellation feature.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Noise cancelling best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent priduct, noise cancelling its perfect for my use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Maru,

      We're so glad to hear you find the WH-CH720N headphones an excellent product and that the noise canceling is perfect for your needs.

      We design these headphones to provide a great listening experience by reducing distractions, so it's fantastic to know it's working so well for you.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    Great Headphones For The Money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Headphones reproduce the sound accurately, are comfortable to wear, noise cancelling function does work well and are lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryL,

      We're thrilled to hear you are enjoying the WHCH720N headphones! Their comfort, noise cancelling feature and batterie life make them perfect! We hope they continue to enhance your overall sound experience. Thanks for choosing Sony.
      -Aldair Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Hear me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh yeah! My kid loves this so much because it cancels the noise. It’s so good he doesn’t hear me calling him!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaM,

      Great! We're thrilled that your kid is enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones for 130$

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have bought and cheap, the noise cancellation is good for what it costs, I definitely love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, DIEGO!

      We are very happy to know that you love your WH-CH720N, and that you are satisfied with its amazing noise canceling feature & reasonable price. These headphones use our DSEE (Digital Sound Enhancement Engine) to add detail and richness to your music. They also use One Push-Artificial Intelligence Noise Canceling which adjusts to your environment, so you can eliminate noise as you travel. If you haven’t already, download the Sony | Headphones Connect App which gives you the ability to adjust audio levels and sound field modes. The WH-CH700Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. The WH-CH700N headphones are designed to provide a distraction free listening experience on the go.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are actually a great product, they lasted a long time practically until they started to fall apart. The sound quality was also very good. I was able to get lost listening to music with these for a long time. Really love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Poison, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pair with devices and great sound. Would recommend to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, HopeS,

      Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    very nice...

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    meet the sound quality as per class... it meet the expectation more than what I paid...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great music headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones - better for music than gaming or movies. Not rated for sweat so if not ideal for working out though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimothyH, We're glad that you are enjoying your music with your WHCH720N. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks again for choosing Sony! ~Erin Sony_US

  • Rated 4 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price its pretty good. The plastic feels a little cheap in some areas, but is pretty pliable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrandonG,

      We appreciate your review! It's great to know you find it a strong value for the price. We've designed it to balance affordability with durability, and we value your observations about the plastic. Your feedback helps us continue to improve and we hope you continue enjoying your headphones great sound and outstanding noise cancelling feature!

      Thanks for choosing Sony.

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works Well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of this product, I feel that you get a great deal! Noise cancelling is great! And they are quite cute.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KamkeG, You've made a great choice! We're delighted to hear you like the cute design and amazing noise cancellation of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Strong and Sound Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My young daughter would go through a set of headphones about every month. The wires would break from being tied in knots or the top band would break. I bought these headphones at Best Buy at a great sale price. It comes with a cord and is wireless. My daughter used the cord out of habit but I figure she'll go wireless if the cord ever breaks. They sound fantastic! I think I'll get me a pair in the near future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoddyM, Awesome! We are so glad to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for me. I use mainly at the gym while walking on the treadmill. Them deliver a clear sound & their design blocks out all noise at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Not good for running

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for running. They chafe your ears if you are performing excessive movement. Otherwise phenomenal headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience and feedback on the WH-CH720, JoshuaS. We're glad to hear that you're enjoying their overall performance. We’re sorry to learn that you experienced ear chafing during running or with excessive movement. Comfort can vary depending on individual fit and usage, and we appreciate you highlighting this aspect.

      To help improve comfort, you might consider the following tips:
      - Adjust the position of the headphones to see if a different fit helps reduce friction.
      - Use cushioned headphone covers or ear pad accessories, which may help minimize chafing during more vigorous activity.
      - Ensure that the headphones are not too tightly adjusted, as a looser fit can sometimes alleviate pressure points.

      Your feedback is valuable, and we’ll be sure to share it with our product teams. If you continue to experience discomfort or have further questions, our support team would be happy to assist you with more personalized recommendations. Thank you again for your review and for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Excellent Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones while on a great best Buy Sale. Love the sound and extra warranty I received by being a preferred member.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CDBII, thank you for your fantastic review!

      We're thrilled to hear that you love the sound quality of your WHCH720N headphones and found a great deal at Best Buy. It's fantastic to know that you're enjoying the additional peace of mind provided by the extended warranty through your preferred membership.

      We're committed to delivering excellent products and services to our valued customers. Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best headphones I’ve ever bought. Amazing sound and works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, HopeS,

      Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Nice secure fit with all activities.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels very comfortable on the ears. Great sound !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your feedback, PATRICIAB! We're thrilled to hear that you find the WHCH720N very comfortable and that you're enjoying the great sound quality. Your satisfaction is our top priority, and it's wonderful to know that our headphones are meeting your expectations. If you have any other thoughts or wish to share more about your listening experience, we'd love to hear from you!

      Thank you again for being part of the Sony family!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my daughters headphones and she loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Beautiful,

      Thank you for choosing Sony!

      We couldn't be more pleased to learn that your daughter loves her upgraded WHCH720N headphones! Thank you for sharing your positive experience with us. We hope she enjoys many wonderful moments with her new headphones!

      Best regards,
      -Fred Sony_US