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Customer Ratings & Reviews

Your price for this item is $98.00
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2526 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,526 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good results, loved the sound. Have only used them on a flight so only gave a 4 star

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatM,

      Thank you for the review and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed using these headphones. I wish they had more color options but overall great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddy, wow! We're glad you are enjoying our product! We appreciate your feedback regarding the color variants of these headphones. Unfortunately, WHCH720N only comes in black and white color variants. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    High quality, amazing sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice, for being a low cost headphones they have done amazing for the kids. Both the kids are tough on the headphones, and still working perfectly. Great option for the kids.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesus, Thank you for the 5-star rating! We're glad your kids like the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work just great. They help on long flights or trips to help keep the sound down and cancelled our. The fir is comfortable and light. Sometimes it feels like nothing is on your head. Just the music or podcast you enjoy listening to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Orion! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Give These Headphones A Try

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effective unit with both Bluetooth and wired connectivity options. Operating instructions were straightforward and charging the unit seems easy. Noise canceling effectiveness will be tested later this month on our international airline flight. Price point was attractive especially in comparison to $600. plus units.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive feedback, George! We're glad you are impressed. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST!!!!! VERY VERY GOOD, EXCELLENT PRODUT!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for the enthusiastic review, LucianaL! It is fantastic to know that you're loving your WH-CH720N headphones. Your satisfaction is what drives us, and we truly appreciate you taking the time to share your excitement. The WH-CH720N are designed to offer outstanding comfort and crystal-clear sound so you can enjoy your favorite music for hours. If you ever need tips on getting the most from your headphones, we're here to help. Thank you again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    A Good Product At a Good Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony Wireless Noise Canceling Headphones work very well and are very comfortable to wear. Unlike the ones that you wear in your ears, all surrounding sound is completely "blocked out". So all you hear is what is playing in your Sony Headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harmonicat, Thanks for the positive feedback. We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Good sound and noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound quality was pretty good, although some sound bleed through the headphones. The headphones also fit pretty well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback on the WH-CH720N, CorbinC. We are pleased to hear that you found the sound quality to be pretty good and the fit to be comfortable. Regarding the sound bleed through the headphones, this can sometimes occur depending on the volume levels and the surrounding environment. If you find the sound bleed to be an issue, you might want to adjust the volume to a lower level or use the headphones in a quieter environment for optimal performance. We appreciate your review and are always working to improve our products based on customer experiences.
      Thanks for choosing us!
      Gus Sony_US

  • Rated 5 out of 5 stars

    My focus helper.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new headphone. I use it when I need to focus on my work time. I can still wear my hearing aids with my headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SondraT, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear hearing aids and these earphones are the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MyraW,

      Thank you for choosing Sony!

      We're excited to hear that the WHCH720N headphones are working so well for you, especially in combination with your hearing aids. At Sony, we strive to design products that offer comfort, quality sound, and versatility for all our customers. It's rewarding to know that our product has contributed to your enjoyment.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice purchase good quality for the budget friendly option

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive experience with the WH-CH720N, Ruth! It brings us great joy to hear that you consider them a nice purchase and a good-quality, budget-friendly option.

      We designed the WH-CH720N to offer a fantastic balance of features, including great sound and effective noise canceling, all at an accessible price point. Your feedback confirms that we've succeeded in providing a product that delivers excellent value.

      Thanks again for choosing Sony! We hope you continue to enjoy your headphones.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the headphones and the bassis really goid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience with the WH-CH720N, ROBERTF! We're thrilled to hear that you're really enjoying them and that the bass performance stands out for you. Delivering an immersive sound experience with clear, powerful bass is one of the key highlights of the WH-CH720N, so it's fantastic to know that feature is making a difference in your listening. If you ever want to explore more ways to personalize your audio or have any questions, we're here to help. Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Solid headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones. I got these for less than $100. Far that price I can't complain about them. They sound really good. The earmuffs are comfortable enough. All in all a solid buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseRN, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life
    Best Buy Employee

    Rated 4 out of 5 stars

    Great Product

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    Best Buy Employee
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very good, I really like them. The only issue I’ve had is that hey change weirdly sometime. Great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaneE,
      Thanks for your time writing this review. While we are glad you like your WHCH720N headphones especially the long battery life, we're sorry to hear if you are experiencing some issues with the unit. Allow us to help and troubleshoot the problem. May we contact you and get more information. If so, please email the below information to socialsupport@am.sony.com:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    RAFA PADILLA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy, convenience and easy to use. Great!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them for long hours at work and they are comfortable for a large portion of the day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlfredK, wow! We're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    everyday listening

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very Comfortable and loud enough for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brian,

      We're excited to hear you're enjoying your new WH-CH720N headphones' great audio quality and comfortable design. We can't be happier to know they're loud enough for you!

      Thanks for choosing Sony.

      Sincerely,
      Jenn | sony-global

  • Rated 4 out of 5 stars

    Great for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really good they sound more expensive than they are love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleN, that's absolutely fantastic to hear! We are thrilled that your Sony WH-CH720N headphones are exceeding your expectations and sound "more expensive than they are"! It's awesome to know that our efforts to deliver amazing sound quality and effective noise cancellation at a truly competitive price point are hitting the mark for you. Thanks a lot for your enthusiastic review and for choosing Sony! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product my son loves them so much more than a previous brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DaughtersLaptop,

      Thank you for choosing Sony!

      We're thrilled to hear your son loves his WH-CH720N headphones so much. We designed them for both comfort and exceptional sound quality, making them a fantastic choice for anyone who loves their music. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Common yet sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get to experience that solid closed off sound that comes with the NC and with the kind of ear muffs it has.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ab12,
      Thank you for your time writing this review! Glad to hear you like your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US