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Customer Ratings & Reviews

Your price for this item is $98.00
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2526 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,526 reviews
  • Rated 5 out of 5 stars

    Bang for your buck!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying these are really really good for the price. They fit great on my head, are super lightweight, and comfortable, and sit over the ears nicely. The sound quality is also really good. Are they the best in the world? Probably not but for the price of $150 they are fantastic. And if you get the Sony app and play with the EQ you can make them sound EVEN BETTER Definitely worth the buy if you're looking for budget-friendly headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrevorD, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earphones. I like them. The sound is good. If only they were a little louder though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarioC,

      We're so glad to hear you're enjoying the WHCH720N headphones! Their design, comfort and sound quality make them perfect. The Sound Connect app can improve your listening experience by tailoring sound preferences.
      Thanks for choosing Sony!
      -Aldair Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter! She loves them. Says they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mom21,
      Thank you so much for sharing your daughter's great experience with us! We're really glad she loves her new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for Overseas Plane Ride

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with these headphones. I bought them for an upcoming trip to Europe.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, JaniceS!
      Perfect! We're delighted that you are very much pleased with our Sony WHCH720N making it your travel companion. You will surely enjoy your Europe trip with this headphone. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Great sound! I can't stand earbuds, so these do the trick.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nick,

      Thank you so much for your kind words about the WHCH720N headphones! We're thrilled to hear that you're enjoying the great sound quality. It's wonderful that you found a comfortable alternative to earbuds. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent pair of headphones for the price. Very comfortable for smaller heads.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SNguyen,
      That's great! We're glad that you like the comfort of your new Sony WHCH720N Wireless Noise Canceling Headphones. You can now enjoy listening to all your favorite music. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 3 out of 5 stars

    Terrible materials break within a year!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Headphones, great sound! I only gave them a 3, because under a year the stem connecting the head phone broke! Sony didn’t consider that any or try and replace them. There still under warranty, but will replace or repair them. Real shame!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FABS,

      Thank you for reaching out and sharing your experience. We are sorry to hear about the issues you've faced with your WHCH720N headphones, particularly with the headband and the support you received. We understand your frustration, and we want to get a better understanding of what happened and see what options might be available. Please email us at socialsupport@am.sony.com with the following details:

      Name:
      BestBuy Username:
      Model Number:
      Case Number(s):
      Issue:
      Telephone Number:

      Thanks for considering Sony products.

      Best regards,
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones, good sound quality, comfortable fit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear/head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a friend and they love them!! They said they work amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KathyM, thank you for sharing your experience! It is truly wonderful to know your friend is enjoying the WHCH720N headphones –undoubtedly the best gift ever! Thank you for choosing Sony. Best regards, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product love the sound no discomfort i would bye again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Scotty, We are thrilled to hear that you love the sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage son loves them! He says they are very comfortable, have good sound, and ease of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LGD68,

      Great! We're glad that your son is enjoying the comfort, sound quality, and user-friendly functions of the headphones.

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good liking it. Comfort while using it is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LataV, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones Sony must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones! Great sound and noise cancellation for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Azmeh, Thank you for the 5-star rating! We're thrilled to hear you love the great sound quality, noise cancellation, and overall value of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. If you are looking for quality headphones for a good price. These fit the bill perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Decent headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones for the price. Not much to complain about.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH, Awesome! We're really delighted to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for leaving us such a great review on the WH-CH720N! -Jess Sony_US

  • Rated 5 out of 5 stars

    Inexpensive headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering that this headset is not an expensive headset they work really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, Charlie105! We are pleased to hear that the WH-CH720N headset has met your needs despite its affordability.

      The WH-CH720N is designed to provide a great audio experience, featuring noise-canceling capabilities and the ability to connect via headphone cable, allowing for high-quality sound even in environments where Bluetooth use is restricted, such as airplanes. This versatility adds value to its cost-effectiveness.

      If you have any more thoughts or questions about your experience, feel free to share!
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Must Buy Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Before I had bought these headphones, I used Airpods, which were great, but for the gym they weren't. My Airpods would fall out when I'd work out and so I decided to buy these headphones. These are actually great noise cancelling headphones. It's a whole different world when you have them on and they fit great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HossainM, Thanks for sharing your awesome experience. We are glad that you like your new Sony WHCH720N wireless headphones, especially their noise canceling feature. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    headphone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the headphones, but i don’t know how to turn off the outer speaker people can hear what i’m listening to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LilianC, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality. Soft and comfortable ear cups.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ColinC,

      Thank you for choosing Sony!

      We’re elated to hear that you’re enjoying the WH-CH720N headphones and appreciate your feedback on the excellent sound quality and soft, comfortable earcups. Along with their great performance, one feature that makes the WH-CH720N stand out is the Noise Cancelling technology, which helps you focus on your music by blocking out unwanted background sounds.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional sound quality and the noise canceling works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeR,
      Perfect! We're glad to hear your enjoyable experience with your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US