Customer Ratings & Reviews

Hello Marebare88, We are glad that you now have a pair of amazing headphones when you work out and that you love them. Thank you for choosing Sony! Enjoy! Vincent

Hi RyanC, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hi Amar,
Thank you for the 5-star rating! We're delighted to hear you are enjoying the amazing sound quality and lightweight of your new headphones. We've taken note of your feedback with regard the case. Sony values the opinions of customers and is always striving to provide the best experience possible.

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi MsFed, We're glad that your niece is enjoying her new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Thank you for bringing this issue to our attention, WJPE.

We are truly sorry to hear that you experienced difficulty getting your WH-CH720N headphones to connect to the Bluetooth on your TV. We understand how frustrating this can be when trying to enjoy a seamless wireless experience.

Bluetooth compatibility and pairing procedures can sometimes vary significantly between different TV manufacturers and models. To help you diagnose and resolve this issue, we would need a little more information about your television.

Common reasons for Bluetooth pairing failure include:

TV Bluetooth Profile: Some older or less feature-rich TVs may only support Bluetooth for remote controls or very specific accessories, not for general audio output.

Pairing Mode: The TV or the headphones may not have been fully in pairing mode at the same time.

We would like to help you determine if your TV model is compatible and guide you through the correct pairing process. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so our specialists can assist with troubleshooting.

We appreciate you choosing Sony and look forward to helping you get connected!

Best regards, Gus, Sony Social Media Team

Hi FabiolaD, That's awesome! We are thrilled to hear that your son is very happy with his Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent

Hi DeniseC, Awesome! We're really glad you're happy and satisfied with the impressive audio quality, easy Bluetooth pairing and features of your WH-CH720N. It's good to know you are having an enjoyable listening experience with these headphones. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi DellTouchLaptop

Thank you for the purchase! We're glad to hear that you like the headphones. Thank you for choosing Sony and have a great day!

-David

Hi SaeedA,
Awesome! We're thrilled to hear your satisfaction with your WHCH720N headphones. We are looking forward to your next purchase. Thanks for choosing Sony! - Kris

Hi Jywon,
Fabulous! Nice to hear your new headphones perfectly suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi AmandaW, Fantastic! We're so glad to hear that you like the great noise cancellation and you feel that the price is worth it. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

H Marlah, We are thrilled to hear that your daughter absolutely loves her new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. Thank you for trusting Sony! Vincent

Hello Cino, Thanks for sharing your awesome experience. We are glad to hear that you are really amazed by the quality and aspects of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hello KoDi,
Perfect! It's nice to know that you are loving your new WHCH720N headphone for its awesome sound quality, long battery life and great connectivity with other devices. Thank you for choosing Sony! - Marco

Hi RalphV, We're glad that you are enjoying noise canceling function and sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi York80, Great! We're very pleased to hear you like the comfortable fit, superb sound quality, and overall features of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi AliR, We are happy that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent

Hi AddellG,

Thank you for the purchase and we appreciate your time sharing your concern. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!

-David

Hi DavidC, We are happy to know that you like the noise canceling feature of your new Sony WHCH720N wireless headphones. We appreciate your feedback. Thank you for your purchase. Enjoy! Vincent

Hi RKC22, We are happy that you now have the perfect wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent