Customer Ratings & Reviews

Hi DonW,

Amazing! We're glad that you like the sound quality and noise canceling function of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

Hi Gabb,
Thank you for the 5-star rating! We're glad you like the sound quality of your headphones. If you feel that the sound is low, you may try some solutions below:
Adjust the volume of the headset and the connected device.
If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

HI Amdg,

That's absolutely wonderful to hear! We're thrilled that you found a great price and that your mom is loving her new WH-CH720N headphones. Thanks for choosing Sony. -Eliab

Hi Annie, We're glad that you are enjoying noise canceling function and sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi David,
Perfect! We're glad you like the superb sound quality and ease of use with your new headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris

Hi FrankD, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the sound quality of your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

Hi kath, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig

Hi LillieT, We are thrilled to hear that you are very satisfied with your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent

Thank you for your candid feedback, Computerbestgeek, regarding the WH-CH720N headphones. We value all our customer opinions, especially those that touch on price and competitive value.

We understand your sentiment that "you can easily find better on same price at other stores."

The WH-CH720N is specifically designed to hit a great balance in the mid-range market, focusing on our core strengths:

Comfort and Weight: They are some of the lightest over-ear noise-canceling headphones, making them extremely comfortable for long listening sessions.

Integrated Processor V1: This is the same chip technology found in our premium models, which is crucial for delivering quality sound and effective Active Noise Cancellation (ANC).

Long Battery Life: With up to 35 hours of playback with ANC enabled, they are built to last through your day.

However, we appreciate that the market is competitive, and you've found alternatives that you feel offer more at this price point. We constantly monitor the market and review our pricing to ensure we are offering the best possible value to our customers.

Thank you again for choosing Sony, and for letting us know how we stand against the competition.

Best regards,

Gus, Sony Social Media Team

Hi Kpynes,
Awesome! We're glad to hear your satisfaction with your new WHCH720N headphones. Nice to know it suits your child needs. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi JohnC,
Thank you for an amazing review and recommendation! We're really happy that you like the functionality and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris

Hi Mike, Awesome! We are happy that you give the product a perfect rating and your daughter appreciate the overall performance of the headphones. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Thank you for purchasing our WHCH720N and for choosing Sony! -Jess

Hi Cjsteeler,
Thank you for such a great review and recommendation! We're really glad that your son loves his new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

That's great, Edse! You definitely made the right choice with these headphones. We are happy to hear about your wonderful experience so far with our WH-CH720N. We're also glad to hear you appreciate the ease of setup, amazing audio and noise cancellation of these headphones. Thank you for choosing Sony! -Jess

Hi CherylR,
Awesome! We're really glad your grandchildren loves their headphones. We always strive to deliver the best quality with our products. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the 5-star rating and for choosing Sony! - Kris

Hi AshleyC, We are glad to hear that the noise canceling feature of your new Sony WHCH720N works amazingly for you. Thank you for your purchase. Enjoy! Vincent

Hi Gustavo,

You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

-Ralph