Customer Ratings & Reviews

These are the worst sounding and feeling headset I've ever felt in my life. Free Headphone you get on a plane feel and sound better than these. I've had $10 headphones i got at a dollar store that feels and sounds better than these. I got these for my kid so she could have a nice pair of headphones for school and i felt like the worst mother in the world for getting this for my kid. I returned them. Do not buy these. Not worth even $1

Great Headphones Can’t Complain To Much About Them

These headphones are garbage. They don't get loud even with the stupid Sony app. Don't waste your money and buy these. Stick to Skullcandy.

For the sound quality, functionality, support and efficiency, these headphones are unbeatable. I wish it came with a case, but for the price, I cannot complain. I was able to find a third party case that fits really well. The noise cancellation function is way better than my previous headphone, very comfy and the sound is great as usual coming from Sony. A long lasting Battery and Multipoint connection that allows you to connect two BT devices to the Headphones, and will switch the audio with the source that is streaming the music. Once you stop one it will activate on the other, this feature can be enabled through the “Sony Headphones Connect” app, which is a wonderful tool that will keep you entertained for a while with all the settings, equalizer, 360, firmware updates, etc. My perception is that these headphones were designed to keep a simple concept with high performance, very affordable without sacrificing sound quality, and even improving many other features like the Noise canceling functionality vs its predecessors. Setup is pleasantly simple, mine came with enough Battery charge so I was able to start testing these headphones in “raw” mode, I mean without installing the Sony app, and check the sound without having any sound effect coming from the app settings. I tested with my Samsung Galaxy and Iphone 12, on both I used the same procedure, I went to the BT Setup of the phone, and on the Headphones pressed the Power button that is located on the right side and kept it pressed until the BT blue light started to blink. Then on the Cell phone BT setup the headphones should list as WH-CH720N, and that is all. This set comes with a short USB-C To USB A cable for Batt Charge, a 3.5mm audio cable for wired audio connection, and a reference guide. The Ref Guide is very condensed, however if you go to the QR it will take you to a full detail website with more in depth detail instructions. The sound is great, the bass (one of the things that I pay a lot of attention because that is my first point of check) is powerful, well defined, clean, punchy, hit the lows without any distortion even at high volume. Treble frequencies and vocals are well balanced, pleasant and not exaggerated. I played several songs from pop, rock and classical and the performance was really good, very enjoyable. Phone calls were clear and mic works great. BT Range was surprisingly wide. I went all over my home away from my phone which was BT connected without been disconnected or having any lag. Esthetically speaking they look great, and they are very comfortable. Mine are black matte finish with faux leather at the top of the headband. The ear cups are well padded and accommodate really good over my ear, with the adjustable headband. They are very light (192 grams) and can be worn for hours. Battery Life specs states that will last over 35 hours, which is a lot, I didn’t have the chance to test them that long but I have been playing music for more that 10 hours after a full charge without any sound degradation or disconnects and the Battery indicator in the app still showing more than half charge. Noise Cancellation on these ones is awesome. Very effective and feels isolated of the world while listening your music Easy to use, period. And once you install the app you will find more fun discovering all the additional functionality, it is very intuitive. One of the details that I really like (you can call me an old fashion guy, I still miss the physical buttons on my cell phone) is that these headphones come with physical button instead of touch controls. Right ear has the Volume Control, NC, and Sound Mode. Left ear has the Power/BT, 3.5mm aux in, and USB port for charging. So you can use these headphones wired or wireless, and that is something that I have always loved from Sony, the versatility that their products offer. No longer Voice instructions like other models, only beeps. Multipoint feature can be enabled through the Sony Headphones Connect App as well as the DSEE (Digital Sound Enhancement), that improves the sound, that might loose quality due to the BT compression. Finally I installed the Sony Headphones Connect app, download from my Google play, and in the apple app store. It is a great tool, you can enjoy ambient sound mode, record your activity use time, and setup 360 Reality Audio. For this last step it will show you an audio demonstration on how it would sound with and without the 360 feature. If you choose to have the 360 you will need to get the 360 Reality app as well. I didn’t enable this feature, I prefer to hear the music without any other added feature or enhancement, other than EQ, however I am really pleased with the sound quality that I didn’t need to tweak the treble or bass at all. Obviously Voice assistant can be enabled as well. Noise cancelling settings, firmware update, automatic power off, etc, are some of the settings that you can control through this Sony App. I have to say that this headphones are very easy to use, love the physical buttons back, great sound quality and affordable coming from a very reputable Brand, I am very pleased.

Not that great but ok for the price point i would recommend sony xb1000

The headphone is defective. There is a continuous noise whenever I use it with wire (non-Bluetooth mode). I didnt open the box for a couple of weeks and by the time I found out that the headphone is defective, the return window closed.

The Sony WH-CH720N headphones deliver excellent value for everyday listening, combining effective noise canceling, long battery life, and Sony’s signature balanced sound-all in a lightweight and comfortable design. Outstanding battery life up to 35hours with ANC on, quick-charge gives hours of playback in minutes. Very light with soft cushions-easy to wear for long workdays or travel

Uncomfortable and not the color depicted. Returned for Bose.

I have the sony 700 and they sound much better. I love sony but the 720 they are not very good.

The delivery guy threw the box of headphones right out of the way. The box hit the door. As a result, the box was damaged and the door was scratched. And there's no telling how long the headphones will last after such an impact.

Underwhelming sound, does not fit snug on head. Noise reduction isn’t great in a large crowd. Expected little better from Sony, even on a lesser headset

The noise cancelling was acceptable but not great. Sound quality was fine. The padding was inconsistent and uncomfortable. I ended up returning them and buying a different product that I was much happier with.

Sony - WHCH720N Wireless Noise Canceling Headphones The Sony WHCH720N headphones are light weight and fully functional. For their price point I don’t think you could get a better set of headphones. The buttons on the earpieces are clearly marked and well thought out. There is a raised dot on the left earpiece as well as one on the volume up button, this makes it a bit easier to find the function you want. Charging is done using a USB-C cable. One is supplied but completely worthless because it is only 9” long, not joking, from end to end it’s 9”. I fail to see the point in supplying these extremely short charging cords. The headphone cord is better at 49” long but is made of a soft rubber that catches on itself at every opportunity. The headphone cable is also audio only, no mic connection. I think this was done because the headphone jack on a phone is a thing of the past for the most part. Noise canceling is very good and with the press of a button you get ambient sound as well, very handy. Using them listening to music at normal levels for 8 hours only pulled the battery down to 80%. This makes them a good option for all day and more use without interruption. The Bluetooth connection worked well out to 40’, this is also very good. There was no carrying case but not really a drawback as you will be using them most of the time. The included instructions are a bit confusing as the box is stated to be made for iPhone but they work well with a PC or Android phone as well. The Sony software is available on Google Play Store for Android. The call quality is excellent with no tinny sound or echo. When a call comes in a press of a button answers the call, and with noise canceling in effect they sound better than the phone pushed to your ear. There seems to be a bit of confusion with Bluetooth connections. Although they do connect to 2 devices at once they get really confused as to what device to work with. I’ve found it’s better to disconnect them from the device not being actively used. This allows the device being used to have full control over the sound quality and volume. This is no doubt a software issue and I expect it to be resolved in the next firmware update. I did update the firmware through the Sony APP but it was not resolved yet. Give it some time and maybe they’ll get it fixed. If this is a deal breaker for you, you may need to look at a higher priced option from Sony. I have 3 other pairs of Sony Bluetooth headphones that do not have this issue. That’s why I think they’ll get it fixed soon. All in all, they are a great pair of noise canceling headphones with plenty of features for a really good price. One final note. They are stated on the website to be black, mine are dark blue. Not a negative at all, I really like the dark blue color.

I purchased this headphone set to replace an old pair that simply stopped connecting to my devices. It does not cancel noise at all and it is difficult to tell if it is on or not.

The Sony WHCH720N Wireless Noise Canceling Headphones are a great budget, over-ear headphones option with great noise-canceling capabilities. With a no-frills design, the headphones look sleek and simple with hardly any branding (which is a big plus in my book). Tactile buttons on the headphones include a power button, volume controls, and a multi-function button on the right ear cup. The multi-function button can be used to play/pause music, answer/end calls, and activate voice assistants from your device (an iPhone 14 Pro in my case). The left ear cup houses the 3.5mm headphone jack and USB-C charging port. The ear cups are pretty comfortable as I had no issues wearing them throughout the entirety of a 3-hour flight. The ear cups do fold flat, making the headphones easy to transport in a backpack or bag. I wish it came with a carrying case, but I guess for the money it's to be expected. While you can connect these headphones via hardwire, most folks, including myself, will likely use Bluetooth. These do come with Bluetooth 5.0, so your connection should be relatively reliable and stable. The headphones feature active noise canceling technology with two modes: one for blocking out ambient noise and one for blocking out wind noise. While the ANC on these headphones is not as effective as some more expensive options, it does a good job of reducing background noise in most situations. The headphones also feature an ambient sound mode, which allows you to hear external sounds while wearing the headphones. This can be useful if you need to be aware of your surroundings while listening to music or taking calls. Battery life on the WHCH720N headphones is excellent. It supposedly can last u to 35 hours, but I have not had to use them continuously for that amount of time. I have charged them a few times just to make sure I had enough power for my day and travels. With that said, they've performed well in terms of battery life and I'm sure they'll get at least 20 hours. In terms of sound, the WHCH720N is a pretty a solid performer for the price. The headphones have a balanced sound profile, with clear highs, mids, and bass. The bass is not as punchy as I would personally like, but it still has a good punch. The headphones also have a good microphone for taking calls. I was able to talk with a friend for a few minutes at the airport and I did not seem to have any issues hearing them and with them hearing what I had to say. Overall, if you are looking for a relatively affordable over-ear headphone with noise cancellation, then the WHCH720N should be a pretty solid option. They look great, feel comfortable on your ears, and do a great job at blocking out the outside world while delivering good sound.

Took over two hours to get this thing hooked up, and now my whole sound system is messed up. Hope i will figure out a work around in a few weeks or months. It's made of really cheap plastic.

They should be priced at about 30$ not very loud they are noise canceling though

They were supposed to but Didn't cancel noise, which I found out on round trip from Sarasota florida to Portland Oregon. That was a very very long loud flight.

Review for: Sony - WHCH720N Wireless Noise Canceling Headphones - Black These noise canceling headphones are a pleasure to wear. They are comfortable and lightweight with a nice seal to keep out the world - if you want to. That is, the noise canceling feature works extremely well, but also has an “ambiant sound” setting that allows you to hear what’s going on around you. Great for commuting, this feature lets you catch the train announcements and keeps you aware of your surroundings while walking. The controls are simple to use, with a single power button on the left side and noise control and volume and play/stop on the right. If you download the Sony app (and you should!) you get more precise controls, like an equalizer that you can tailor to your listening preferences, or a slate of equalizer settings for different types of music or voice. You can even even power down the headphones using the app. The headphones allow the use of multiple voice services, including Siri, Alexa, Hey Google, and others. Taking a phone call is easy and works well with the “beam forming mic” that picks up sounds coming from your mouth instead of your entire environment. Remarkably, the headset is rated to last 35 hours on a charge. I haven’t played them that long yet, but after many hours of use, the voice prompt (accessed by touching the power button while on) stills says “battery fully charged!” Quick charging gives you an hour of use after only three minutes! How’s the sound? Really nice! Crisp treble and voice with excellent bass response not possible with other kinds of headsets like earbuds.

Purchased these as our old ones finally crashed. These worked fine for a short time then started crackling & not connecting to the tv. A shame & hassel.