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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2876 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,876 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable. The sound is great. They block outside sound. Only complaint is I wish they came with a case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise canceling headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! The sound quality is great.The only thing to have in mind is that the app is only for mobile phones. But you can use the headphones for your cell phone and computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoHaa2,

      We are honored to hear that you are enjoying the great sound quality of your headphones. While the Sony | Headphones Connect app is indeed designed for mobile devices to customize your experience, we are glad you are making the most of the Bluetooth connectivity to switch between your cell phone and computer.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for the price. Noise cancellation is above expectations and actual performance is great!! I use these while at the gym and so far so good. I am totally impressed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeP,

      We are beyond pleased to hear that you are totally impressed with your WH-CH720 headphones! It is fantastic to know that the noise cancellation and performance are providing such an excellent experience during your gym sessions, and we are glad they are a perfect fit for your lifestyle.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Great fit. Pretty good battery life. Worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Esco,
      Awesome! We're glad that your investment with your WHCH720N headphones is worth it. It's nice to know that you are having a great time with the superb sound quality. comfortable fit, and long battery life of the unit. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancelling! I love that the battery life lasts a long time, they connect quickly & easily to my phone, and I cannot hear anything around me when I’m wearing them. I bought these to workout with and they stay on when I’m jumping rope or doing any standing exercises. However, when doing sit ups they started almost sliding off my head after a month even though they are adjusted to be the tightest they can fit on my head. I know they are not considered to be sport headphones though so overall, they are a great option for the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lupe,
      Thank you for your time writing this review. We're glad you like the great sound, noise canceling features, long battery life, and easy connectivity of phone to your new headphones. We're sorry if the unit is sliding off while doing some of your exercise routines. We appreciate your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. 

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing SONY! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good for music and the plane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, remember speakers need 20 hours to be broken in. Once these headphones hit that mark, the sound increased noticeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 3dit0ff!
      Thanks for the awesome feedback! We are thrilled to hear that your WH-CH720N headphones are sounding even better after some use.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best price for the best quality and comfort!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so in love with the quality and comfort . After trying other 2 brands I have to admit that my son was right… This is the best on market right now!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great for travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a vacation with a decently long flight, and they were great. The battery life is a lot better than expected and the noise cancelling is great for use on a plane. I would definitely recommend them for this type of casual use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great all around headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, good noise canceling feature. Very comfortable and great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Catalioti,
      That's perfect! Thank you for the 5 star rating and for sharing your honest review with our Sony - WHCH720N Wireless Noise Canceling Headphones. We are very happy that you are pleased with audio quality, noise canceling feature, comfortability and long battery life of your new headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Sony Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, light weight, and comfortable. Best headset I've owned thus far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SkyGuy, Thanks for sharing your experience. We are thrilled to hear that your new Sony WHCH720N wireless noise canceling headphones the best best headphones you have ever owned. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for upcoming travels and I was able to fill customize my listening experience. So cool to be able to tailor the sound to my needs/preferences. The noise cancellation works very nicely.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyC,

      It is great to hear that you are enjoying the Sony WHCH720N headphones, especially the ability to fully customize your listening experience and the performance of the Noise Cancellation. We designed these headphones to be the perfect travel companion, allowing you to tailor the sound to any preference.

      Thank you for choosing Sony!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy With Confidence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth sound, long battery life, and over the ear comfort, all at a fair price. Great product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayH, Thank you for the great review! We're glad you like the amazing sound quality, long battery life, and comfortable fit of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great bang for your buck!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones, excellent sound, and a great buy for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Janet123,

      We are thrilled to hear that you are enjoying your WH-CH720N headphones! It is great to know that you are happy with the sound quality and the overall value they provide.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and comfort quality. The battery lasts and it was affordable compared to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Regina, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality! Far better than some high end “gaming headphones” that I’ve used!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, ChilaxMan205!

      We are absolutely thrilled to hear that the WH-CH720N is giving those high-end gaming headphones a run for their money! It’s incredibly rewarding to know that our focus on balanced, high-quality audio is standing out to you, even compared to more expensive specialized gear.

      Thank you for choosing Sony and for sharing your experience!

      Best regards,

      Gus,
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Music lover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love me headphones,the sound quality is great!there easy to use and charges really fast and it last a long time.it was a great investment

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ver confortable and sound is amazing. I really like the color pink.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CeciliaV,

      Thank you for choosing Sony!

      We're truly heartened to learn that you’re enjoying the comfort and amazing sound of your WHCH720N headphones. It’s great to know the pink color adds that extra touch of style you love. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Really great headpjonws

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the noise canceling was really amazing and battery life too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Penacolada,

      Thank you for the fantastic 5-star review! We're thrilled to hear that you are so impressed with the noise-canceling and battery life of your WH-CH720N headphones.

      Your feedback perfectly highlights what we believe makes this product a standout. The WH-CH720N features our Integrated Processor V1, which, combined with the Dual Noise Sensor technology, provides advanced noise cancellation so you can immerse yourself in your music. We designed these headphones for all-day listening, and we're glad to know they're meeting your needs.

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent headphones; they feel very well-made and are very ergonomic. I use them for the gym and other sports activities. The sound quality is good, and the noise cancellation works well. They offer great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisC!
      We are pleased to learn that your WH-CH720N headphones are a great fit for your gym sessions and sports activities! It is wonderful to know that the build quality and comfort are working out so well for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Head sets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, comfortable, amazing sound, can be worn for several hours at a time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardN, We are happy to know that you like the sound quality of your Sony headphones and you are comfortable wearing them. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent Sony_US