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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2877 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,877 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable head phones and easy to set up and use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JV77,

      We are elated to hear that your new headphones are providing a relaxing fit along with a straightforward user experience!

      We prioritized ergonomics with this model, utilizing a lightweight frame and soft earpads to ensure they remain pleasant to wear during long listening sessions. Beyond the physical comfort, we’ve included our Integrated Processor V1, which helps eliminate external distractions so you can focus entirely on your audio. The intuitive controls are designed to make navigating your tracks and managing calls as seamless as possible, allowing you to enjoy high-fidelity sound without any extra hassle.

      Thank you for making Sony part of your daily routine.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Threw out AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these! I used to use Apple AirPods but wasn’t wanting something with more noise canceling. These are so great for that, I threw out my AirPods and only use these now. Sometimes I don’t even listen to music and I’ll wear them for the comfort of minimizing noise around me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katelynn,
      Great! We are truly delighted that you loved our Sony WHCH720N, especially the noise canceling feature. You will not regret switching to Sony's headphone. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best. Excellent. Great Sound. They're excellent. A good size, great sound, impeccable audio, a great value, excellent service from Best Buy, perfect delivery without any problems. 100% recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JesusO,

      Thank you for choosing Sony!

      We're excited to hear that your WH-CH720N headphones are the best, offering impeccable audio and great sound! We're also glad you found them to be a good size and a great value, and that your experience with Best Buy's service and perfect delivery was so positive. Thank you for your 100% recommendation!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Smooth sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great, they are very comfortable. Does not squeeze your head too hard.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Never take them off my head

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very comfortable. Love the sound. Good value for the money

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head phones.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work as they should , great items noise canceling works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JosephH,

      Thank you for choosing Sony!

      We’re excited to hear that the WHCH720N headphones are performing well and that the noise-canceling feature is making a positive difference. Your feedback encourages us to keep delivering reliable and effective products for your listening enjoyment.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Usee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headsets quickly connecting and good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the performance of these headphones, which I purchased for travelling by plane. Noise canceling works very well and the sound quality is good, especially for the price. The battery life is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveS, We are glad to hear that you are very happy with the performance of your new Sony headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very clear and crisp that you feel like your in a concert

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gymboi, Fantastic! We're thrilled you're enjoying the crisp and clear audio quality and immersive listening experience on your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Sonny Head phones are in a class of their own

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless and Exceeded expectation. Cozy fit and business professional design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnthonyRey,

      Thank you for choosing Sony!

      We’re excited to hear that the WHCH720N headphones offer a seamless experience with a cozy fit and a business professional design. Your thoughtful remarks encourage us to keep delivering products that combine comfort, style, and performance for your everyday use.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple easy to use, great sound. Reasonable priced Bluetooth headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AntonioC,

      Thank you for choosing Sony!

      We’re elated to hear that the WHCH720N headphones offer simplicity and ease of use along with great sound quality at a reasonable price. Your feedback inspires us to continue delivering accessible and high-quality audio products that fit seamlessly into your lifestyle.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sounding Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Very comfortable to wear on long flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, RobertB,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them so comfortable, loud, and cute

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them so comfortable, loud, and cute was easy to connect to my phone also

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good headphones for a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using and losing earbuds, I decided to buy these headphones and I'm pretty happy with the sound quality and battery life. Also pretty good at noise cancelation, sometimes I don't notice someone walking into my living room behind me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UriasJD, We are glad to hear that you are pretty happy with your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Teen son loves them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves them. He says they're the best headphones he's had, and he's had several set of Beats headphones. He says they are very comfortable and he can hear better with them on than with them off with the noise cancelling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mom2tnt, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are comfortable and lightweight. They sound great for the price. Set up was easy for iOS

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone gift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson seem to never take them off .i guess the quality and comfort meets his standard

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HenryR, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Wonderful sound. Great clear sound that blocks out all of the other noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Higgy,

      We couldn't be happier to hear that you are enjoying the wonderful sound quality and the effective noise cancellation of your WHCH720N headphones. It is great to know that they are providing you with the clear, immersive listening experience you deserve by blocking out the world around you.

      Thank you for making Sony part of your listening experience!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice budget noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable with great sound. Noise canceling does the job nicely on flights.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones are everything I wanted from them. I wear them on walks and listen to podcasts, to bed and listen to a sleeping meditation, wherever whenever I need them. Sound is great but I'm not a sound expert. I'll buy them again because they do the work, I abuse them mildly and they are holding up like easy peasy, and they were a great price.

    I would recommend this to a friend