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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2877 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,877 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent budget headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these! Great sound for much less than the more expensive offerings, battery life for days, active ANC, my go to gym headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Bcool! We're glad that you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome.e sound quality at an affordable price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are a great value, especially if you can pick them up on sale. For the price you get amazing sound, decent ANC, and a super comfortable fit that you can wear for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoyValdez, That's awesome! We're glad you are enjoying your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these based on excellent reviews I read and have not been disappointed. They have excellent sound quality and are very comfortable and lightweight to wear for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi andy055,

      Very nice! We're glad to hear that you like the sound quality and design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Basic Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Easy to connect. Good Sound. Recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, David,

      Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Premium headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality the sound is deep and rich....would definitely buy again!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StewartH,

      We are thrilled to hear that you are enjoying the deep, rich sound quality of your WH-CH720N headphones! Knowing that you would definitely buy them again is the best compliment we could receive.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid sound performance, great features, and durable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, JuniorF!

      We’re happy to hear you’re enjoying the solid sound, features, and durability of your WH-CH720N. It’s great to know they’re checking all the boxes for you!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and noise canceling.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My12 yr son loves these headphones. They are sturdy, easy to use, and the noise-canceling feature is excellent. This is especially important for him, as it helps minimize triggering noises. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Sony headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable on the ears, noise canceling, and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LadyT,
      Thank you so much for sharing your experience with the WH-CH720N headphones! We're thrilled to hear that you're enjoying their comfort, impressive noise-canceling capabilities, and extended battery life.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    perfect sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is great and has a wonderful battery life. I love these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenF, thank you so much for your positive review! We’re thrilled to hear that you love the WH-CH720N headphones. We designed them with high-quality sound and long battery life to enhance your listening experience, and we’re glad to know they meet your expectations. Enjoy your music and thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product for my daughter's Christmas present she absolutely adore theme the sound quality is amazing as well as battery life and Bluetooth connectivity. Two thumbs up and a five star review for the Sony headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephL,

      Very nice! We're glad to hear that your daughter likes the sound quality and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great noise canceling headphones are the way to go!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Helen,

      Thank you for choosing Sony!

      It brings us great joy to hear that you find the WHCH720N headphones to be a great choice for noise canceling. We're glad they’re enhancing your listening experience and proving to be the ideal option for you.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    QUALITY SOUND

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fully recommended great price, excellent device, quality of sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Linnette100PERCENT,

      We are thrilled to hear that you're enjoying your WH-CH720N headphones! We take great pride in delivering high-quality sound and industry-leading noise canceling at an accessible price point.

      Thanks for choosing Sony. 

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best ones for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super-comfy, to the point where I almost forget I'm wearing em. Sound is great. Got tired of the cheapo headphones I'd been buying always falling apart after a while; very happy with this investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesmM,
      Thank you so much for sharing your great experience with us! It's nice to hear that you are having a great time with the amazing sound quality and comfortable fit of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    The comfort that brings more comfort

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones I use them for work and personal. They are wireless or with cord so you have the option. amazing headphones, so comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EphremM,

      It’s wonderful to hear that these have become your favorite headphones for both work and personal use! We are glad you’re enjoying the comfort and the flexibility of switching between wireless and wired modes.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Sony Wch720

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep disconnecting but overall long lasting battery life and good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JjK1,
      Thanks for the review and for sharing your feedback with us! We’re really happy to hear you’re enjoying the battery life and sound quality of your WH-CH720N headphones, but we are so sorry to hear about the connection drops you’ve been experiencing.

      To get your connection back on track, please try these troubleshooting steps:

      -Make sure your headphones and the connected device are both fully charged and within 1 meter (3.2 feet) of each other during pairing.

      -Delete the pairing information from both the headphones and your device, then pair them again.

      -Reset the headphones by connecting them to power and pressing the power and NC/AMB buttons simultaneously. If that doesn’t help, initialize (factory reset) the headphones and re-pair.
      For the factory reset, check this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

      If you’ve already tried all the above, we recommend contacting our technical support team so we can take a closer look at what's going on. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      We value your input. Thanks for choosing Sony headphones.
      Warm regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best bang for buck on the market.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently my favorite over-ear headphones. I use them daily connected to my phone and PC simultaneously. As my daily driver these have handled music, movies, gaming and even short phone calls no problem. I prefer this budget pair over my higher-end Sony XM5 at more than double price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChazC, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my mom, she absolutely love the noice cancelation and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeganD,

      We are very glad to hear that your mother is absolutely loving her new WH-CH720N headphones. It is wonderful to know that the combination of our Integrated Processor V1 for noise cancellation and high-quality sound is providing her with such an enjoyable listening experience. We take great pride in creating headphones that are both high-performing and comfortable for everyone to enjoy.

      Thank you for choosing Sony.

      Best regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this headphone as a gift and I love it. Quiet and clear sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jessica,

      It’s a true pleasure to hear that your new WH-CH720N headphones have made such a wonderful gift! We designed these headphones to provide a premium listening experience by incorporating our Integrated Processor V1, which helps deliver that "quiet and clear" sound you’re enjoying. By effectively canceling out background noise while maintaining crisp audio fidelity, they allow you to fully immerse yourself in your favorite music or podcasts. We are delighted to know that the comfort and performance are hitting the mark for you.

      Thank you for being part of the Sony family.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing headphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing heardphones, súper light weight for workout and noise cancellation is amazing. Love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YeniferM, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excelent device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this three months ago the quality is good, sound is also excellent and the most impressive is battery life I literally can uce them for all day and at the evening you will still have mo then 50% of battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Petro, We are glad to hear that you like the sound quality and battery life of your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US