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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2877 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,877 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Strong and Sound Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My young daughter would go through a set of headphones about every month. The wires would break from being tied in knots or the top band would break. I bought these headphones at Best Buy at a great sale price. It comes with a cord and is wireless. My daughter used the cord out of habit but I figure she'll go wireless if the cord ever breaks. They sound fantastic! I think I'll get me a pair in the near future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoddyM, Awesome! We are so glad to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great all around

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound! Way more comfortable then the beats I returned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GENERALCONSUMER, We are glad that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good headphones for the money. Sound great, good battery life. Very happy with my decision to purchase these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Kleetz! We appreciate the positive feedback. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Overall satisfactory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels comfortable on my head and sound quality is ok. I wish the buttons were more user friendly. Glad it was on sale!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonnaB,

      It’s rewarding to hear that you are finding the WH-CH720N comfortable for your listening sessions! We are glad you were able to take advantage of a great value and that you're enjoying the overall sound quality of these headphones. We truly appreciate your honest feedback regarding the button layout; we are always looking for ways to make our controls more intuitive for our users and will certainly keep your comments in mind for future designs.

      Thank you for making Sony a part of your daily audio experience.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Sony blk headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too loud, yet clear sound with a decent amount of bass. The fit is comfortable around the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodneyD, We appreciate your feedback. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound! i am really happy with my headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusrubenV,

      That's fantastic! We are so pleased to hear you are happy with the great sound of your WH-CH720N Wireless Noise Canceling Headphones. Enjoy your listening!

      Thank you for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Sony Ch720

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. If needed I would definitely purchase again. My kids love them more than I do since I could hardly use them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonP!
      We are immensely pleased to hear you're enjoying the WH-CH720N headphones. It's awesome that the whole family is able to enjoy the amazing sound quality and adaptive noise canceling.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good upper quality headphones for a right price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable headphones that you can wear all day with no pain and the sound quality is pretty decent for the price point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bilal10,
      Thank you for leaving us a perfect rating! We really appreciate your satisfaction with the incredible sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great and hold the charge for a long time. They are noise cancelling as well. Perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH,
      Thank you so much for taking the time to leave an excellent rating! We're really glad that your investment with your new Sony headphones is worth it. Nice to know you are enjoying the noise cancellation and long battery life of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Headphones are great for the price and quality. Great for walks and calls.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, very lightweight. A little large byt otherwise good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Monty,

      Thank you for choosing Sony!

      We're excited to hear that you appreciate the lightweight design of the WHCH720N headphones. Your feedback about the size is valuable to us, and we're glad they're working well for you overall. Thank you for sharing your thoughts—it helps us continue to improve and support your listening experience.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Product..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Sound and Quality for the price. Easy to carry around plus the connectivity is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JoseC! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. The sound is great and they feel comfortable on my head and ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ryan408, Thanks for sharing your experience. We are glad to hear that your new Sony wireless noise canceling headphones worked really well. Thank you for your purchase. Enjoy! -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for working out. Great quality sound and light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jjeI. We're glad you like your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Purchase for Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones! Quality of sound is on point and cool color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Quality For Your Dollar

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best qaulity for the money. All three of my kids have them and I have a pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, DARTHDADA!

      We are thrilled to hear that the WH-CH720N is a hit with your entire family! It’s awesome to know that all three of your kids—and you—are enjoying the quality and value we’ve packed into these headphones.

      Thank you for choosing Sony for the whole household!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound quality, They sound amazing, nice and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseA, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and battery life couldn’t be happier and great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perfecttv, Glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    All around A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect, comfortable, and great sound! This was a hit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CherrieM, Great! We're thrilled to hear that you like the comfortable, sound, and ease of connection. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent battery life and audio quality great noise cancleling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoryThompson, You made the right choice! We're thrilled that you are enjoying the amazing noise canceling function, sound quality, and great battery life of the headphones. Thank you for choosing Sony! -Jess Sony_US