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Customer Ratings & Reviews

$139.99
Save $38.01
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2796 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,796 reviews
  • Rated 4 out of 5 stars

    Great Headphones for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I also use them when working out. I do wish the noise cancellation was a bit better but still would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cynthia,

      Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Excellent wi-fi range, clarity & battery life between charges.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CamQ, we're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. The bass is nice and deep and fits very snug on the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeKirk,

      Perfect! We're thrilled that you are enjoying the sound quality and fit of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a comfortable and light noise cancelling headphones. This one meet everything I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jazper,
      Terrific! We're glad that you found the best headphones that perfectly matches your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones i own. They are perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, RachelJ! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my Step-Dad. He loves the earlier model so hopefully he will love this model too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendyW, This is a fantastic gift idea! We're positive that your step-dad is going to love his new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Beats, Beats prices

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Meets all my musical expectations and are comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ToddM, Thanks for sharing your experience. We are thrilled to hear that you love your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice headphones very good sound quality and very comfortable and easy to style

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndresM, We are glad that you are like the sound quality of your new Sony headphones and that you are very comfortable using them. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 2 out of 5 stars

    Good Sound , Horrible Mic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is decent, nothing spectacular. But, the microphone is Trash. What little sound can be heard, comes out like you're talking from across a room. Also, it doors not allow you to sybc to multiple devices . I use my computer with several phones and it was only able to be paired to one device at a time. And let's be clear, not anticipating being able to connect to multiple devices at one time. But like any outher headset , able to be paired to as many devices as i choose. However, I had to forget the headset on one device to use it on another. Too much hassle and not worth the price. If you're purchasing solely for listening, would mildly recommend, but the seller should seriously lower the price first. But for mic and speaking, pick something else.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AverageJoe, While we're glad that you like the sound quality, we regret that the microphone did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible.  For optimum performance, please ensure the software is updated.

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for its value and met my taste. I would recommend it to a friend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dominic, That's great! We are glad that you like your new Sony wireless headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best headphone ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love them so much better then sorry beats lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesF, Thanks for the 5-star rating! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 3 out of 5 stars

    Good price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and price they look good. I would recommend for someone who doesn’t want to spend so much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound, less comfortable.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound, but they fit a bit tight for my heard, especially when wearing for extended periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankJ, We're glad you like the sound quality of the headphones. Make sure that you adjust the headband slider according to your preference to avoid discomfort. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great working noise canceling headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife to get school work done while the kids are loud and crazy throughout the house. She loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenneth, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 3 out of 5 stars

    Poor service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones themselves are very good. The service was horrible. I actually ordered online after 2 and 1/2 hours went in to find out what was going on. Person at the counter would not help at all even though the headphones were sitting 6 ft from them on the counter. Had cancel the online order and buy-in store. Also had trouble in the store because the store associates were busy talking with themselves instead of helping customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unexpected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Sony sounds better than beats or apple. Period

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ck09, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Great headphones, weird feeling.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality, great battery life, great bass, and amazing synergy with the iPhone. I love these but they just feel a step below amazing build quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH, That's awesome! We are glad that you like almost everything about your new Sony wireless noise canceling headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. I use them everyday. The sound is excellent. And they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryH, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been looking for noise canceling headphones. Will be buying these again for a gift as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kamille, This is a great gift idea! Thank you for the 5-star rating. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. Very simple to use and nice to watch tv without disturbing anyone working from home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorlor,
      That's nice! We're glad that you are enjoying your new Sony WHCH720N for its simplicity and easy to use with your TV. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US