Customer Ratings & Reviews

Hi Zzzhdms, we're glad you like the sound quality of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl

Hi DianaQ,
We really appreciate that you like the comfortable fit of your WHCH720N headphones. Thanks for sharing your feedback with us and for choosing Sony! - Kris

Hi GamarM, We're glad that you are enjoying the audio quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hello Tombo, We are happy that you now have a pair of excellent noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi CareneM,

We're thrilled to hear your daughter loves her WH-CH720N headphones and that they are still working great after six months! It's wonderful to know that we are providing a durable and enjoyable listening experience.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi PhyllisG,
Perfect! We're delighted to hear your enjoyable experience with the amazing sound quality and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi SueP,

We're truly happy that you like the excellent audio and amazing battery life of these headphones. Your feedback regarding the adjustment of the headband is extremely important to us and is very much appreciated. Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.

Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.

We do have good information on how to wear the headband headphones correctly so it is comfortable on this link: https://www.sony.com/electronics/support/articles/00282845

Thank you for sharing your feedback and for choosing Sony! -Jess

Thank you for your fantastic review, Skye! We are delighted to hear that you love your WH-CH720N headphones so much.

It is particularly wonderful to know that you find them perfect to use when working out. We designed these headphones to be lightweight and comfortable for long listening sessions, so it's rewarding to hear that they are a great fit for your active lifestyle. With their effective noise canceling and great sound quality, they're meant to keep you motivated.

Thanks again for choosing Sony and for sharing your experience! We hope you continue to enjoy your music during every workout.

Best regards,
Gus
Sony Social Media Team

Hey JohnMo, thank you for your positive review! We're thrilled to hear that you find the WH-CH720N to be a great deal and that it enhances your travel and jogging experiences. We appreciate your feedback! Enjoy your headphones and thanks for choosing Sony!
Gus

Thank you for your review, KathleenI! We are truly heartened to learn that you are pleased with your WH-CH720N headphones.

We designed them to deliver excellent sound quality and effective noise cancellation in a comfortable, lightweight design, and it is rewarding to know that you are happy with them.

Best regards,
Gus, Sony Social Media Team

Hi CieloA,

That's wonderful to hear! We are so glad that the WH-CH720N headphones were the perfect gift and that your boyfriend loves them so much. It’s great to know that our products are helping to create such positive and memorable experiences.

Thanks for choosing Sony, have a marvelous day!
DiegoV

Hi AtishaL, We're very happy to hear this feedback on your new Sony WHCH720N. For further assistance on the missing charging cord, please reach out to BestBuy or your Authorized dealer. Should you need any help with your concern, please reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Thank you for your candid feedback, Computerbestgeek, regarding the WH-CH720N headphones. We value all our customer opinions, especially those that touch on price and competitive value.

We understand your sentiment that "you can easily find better on same price at other stores."

The WH-CH720N is specifically designed to hit a great balance in the mid-range market, focusing on our core strengths:

Comfort and Weight: They are some of the lightest over-ear noise-canceling headphones, making them extremely comfortable for long listening sessions.

Integrated Processor V1: This is the same chip technology found in our premium models, which is crucial for delivering quality sound and effective Active Noise Cancellation (ANC).

Long Battery Life: With up to 35 hours of playback with ANC enabled, they are built to last through your day.

However, we appreciate that the market is competitive, and you've found alternatives that you feel offer more at this price point. We constantly monitor the market and review our pricing to ensure we are offering the best possible value to our customers.

Thank you again for choosing Sony, and for letting us know how we stand against the competition.

Best regards,

Gus, Sony Social Media Team

Thank you for sharing your experience and feedback on the WH-CH720, JoshuaS. We're glad to hear that you're enjoying their overall performance. We’re sorry to learn that you experienced ear chafing during running or with excessive movement. Comfort can vary depending on individual fit and usage, and we appreciate you highlighting this aspect.

To help improve comfort, you might consider the following tips:
- Adjust the position of the headphones to see if a different fit helps reduce friction.
- Use cushioned headphone covers or ear pad accessories, which may help minimize chafing during more vigorous activity.
- Ensure that the headphones are not too tightly adjusted, as a looser fit can sometimes alleviate pressure points.

Your feedback is valuable, and we’ll be sure to share it with our product teams. If you continue to experience discomfort or have further questions, our support team would be happy to assist you with more personalized recommendations. Thank you again for your review and for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi SathishR, We are happy that you like your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent

Hi mglind,
Awesome! We're glad to hear your satisfaction with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris