Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony WH-CH720N Wireless Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of my top best purchases from Best Buy. I was contemplating the AirPod Max’s or these headphones and I’m genuinely so glad I went this route instead. The pads are pretty comfortable and I can wear them for hours. And speaking of hours, THEIR BATTERY CAPACITY IS INSANE. I’ve used them pretty regularly over the course of a month and I forgot to recharge them and they lasted so long. I’m very impressed. The noise cancelling feature is easy to turn utilize with turning on and off, and it’s quite simple and quick to connect my headphones to my phone or my laptop or other electronic items. I wish I got them in black instead of blue, but other than that, I’m tremendously satisfied with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabi,
You made the right choice! Thank you for the purchase and we're glad to hear that you like the battery life of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Pretty in pink!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and quiet. Looks good - simple and elegant. Great sound and decent battery life. Not much to complain about here, just straight forward, good quality wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello techlover!
Thank you for your thoughtful review. We are really happy to hear that the WH-CH720N headphones are hitting the right notes for you with their light design, elegant look, and solid sound quality.
These headphones also come equipped with features like active noise cancellation and quick charge capability, making them a reliable choice for everyday use.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Nice, affordable headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift - recipient pleased with comfort (large ear piece), clarity and ease of pairing. Primary use is PC/tablet/smartfone access to YouTube videos and music. Environment not noisy - so the next price-point "noise canceling" product not required. Issue with the multi-function on-off switch (used for power on/off, battery status, pairing) - ended up needing the smartphone app to reliably turn headfones off and save battery. One note - issue w smartfone connectivity: also using Dexcom glucose monitoring where historical pairing had not been cleared. Bumped up against the Bluetooth std of pairing limit - after these 100's of Dexcom pairings were deleted, was finally able to pair/connect with smartfone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this detailed review about the WH-CH720N headphones, Newbie!
We are delighted to hear that the recipient is very pleased with the core experience, including the comfort from the large ear cups, clarity, and ease of pairing (once the phone's pairing limit was addressed). It’s great validation that the sound quality is a perfect fit for their primary use of YouTube and music in a quiet environment.
We truly appreciate you highlighting the important technical notes:
Multi-Function Switch: We understand that relying on the smartphone app to consistently turn the headphones off to save battery is not ideal, and we apologize for this inconvenience. Your feedback is valuable for our design team as we aim for simpler, more intuitive controls.
Bluetooth Pairing Limit: Thank you for providing the detailed workaround for the connectivity issue with the smartphone. This experience of "bumping up against the Bluetooth standard pairing limit" due to hundreds of historical pairings (like the Dexcom monitor) is very insightful and helps other users who might encounter similar unique connectivity challenges.
Thank you again for choosing Sony, and we hope the recipient continues to enjoy the excellent audio and comfort of the WH-CH720N!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
best purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super awesome headphones for a great price! nice loud and clear, battery life is good and the fit for my ears is so comfortable. definitely a great purchase for yourself or teen kid. I enjoy my headphones and the price I got them for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ANITAR,
Thanks for the great feedback on the WH-CH720N headphones! It's truly rewarding to hear that you find them "super awesome".
We're delighted to hear you're enjoying the clear sound, comfortable fit, and solid battery life. Your recommendation is right what we aim for!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and stays on head while playing basketball, charges quickly too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the good sound quality and quick charging of your WH-CH720N headphones. It's also great that they stay securely on your head, even while you're playing basketball. A key feature that contributes to both sound and comfort is the lightweight design, which uses a comfortable, ergonomic build that is lighter than many of its competitors, allowing for a secure fit that you can wear for hours, whether you're listening to music or on the court.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound quality
Solid all around headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If youre looking for all around good headphones this is it! Battery life (30 - 40 hours) is great! This charged by USB C and it charges quick. The sound is very good, Im no audiophile but I can tell you with confidence that these do sound very nice! These headphones also fit around my ears and on my head quite well. I can wear these for an extended amount of time without feeling any type of discomfort. Im also a big fan of the noise cancelation feature on these, its works wonders. The color is nice, I bought both the black and blue ones. Last but not least is that I can also use the 3.5mm headphone jack with these headphones! Super cool since most companies dont offer this feature no more! Id say the only downside is that these dont come with a case to protect them but thats me being nit picky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WarrenM,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We are very grateful that you like the amazing sound quality, comfortable fit, noise canceling features, wireless and wired connectivity of your new WHCH720N headphones. We appreciate and taken note of your feedback with regard the case. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
14year old loves them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kiddo loves these. Not as heavy as the Beats Pro but still feels good quality. Sound is great and he has no complaints about battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user520222,
That is wonderful feedback! We are thrilled your kiddo loves the WH-CH720N headphones, which are designed to be lightweight (at approximately 6.8 oz) for long-lasting comfort, and we're glad they are enjoying the great sound and long battery life (up to 35 hours with Noise Canceling on). Thanks for choosing Sony.
Best regards, Eliab
Great For Budget Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's super comfortable and I really like the noise cancelling in these that can block out basic white noise. Great battery life and overall great budget headphones for Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaT,
We are delighted to hear that you are enjoying the exceptional comfort and noise-canceling capabilities of your WH-CH720N. It is wonderful to know that the battery life is supporting your listening habits so well while effectively silencing the world around you.
If you ever find yourself looking to take that silence to the next level, you might want to explore our latest flagship, the WH-1000XM6. It features our most advanced noise-canceling processor yet and even more refined comfort for those extra-long sessions.
Thank you for choosing Sony and being a valued member of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality
Best headphones ever!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise canceling feature. I use the headphones at the gym. I BARELY hear anything besides my music. They are nice and lightweight so I don't get headaches. They fit perfectly over my ears as well. The battery life is long and is a quick charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyJunkie,
Thank you so much for such a great review! We're happy to hear you love the great sound, noise canceling features, lightweight, and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Solid Overall Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Wireless Noise Canceling Headphones offer decent noise cancelation, dulling outside noise even without music playing. They're lightweight, and the soft ear cushions make them comfortable for long wear. I bought them to cope with the incessant construction noise in my neighborhood, and they’ve been helpful, which I really appreciate. So far, the battery life has been good. The dark yet vibrant monochromatic blue color is gorgeous but subtle. Overall, I've found these headphones to be a solid choice for everyday use at an affordable price.
I would recommend this to a friend- Pros mentioned:Sound quality
Comfotable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear, very good sound quality Last long time for the time i use it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea,
We are immensely pleased to hear that your WH-CH720N headphones are providing the comfort and long-lasting performance you need! To achieve that "barely-there" feel, we designed these to be our lightest overhead wireless noise-canceling headphones yet, featuring high-quality earpads that distribute pressure evenly. They are powered by our Integrated Processor V1—the same chip found in our flagship models—to ensure premium sound and efficient battery management, giving you up to 35 hours of playback so your music stays with you all day long.
Thank you for trusting Sony with your audio journey.
Best regards,
Dominick
- Pros mentioned:Sound quality
Highly recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great headphone option. I use these for the gym, and for work. My only complaint is that they are a little too big for my head, so if you have a smaller head keep in mind these might slip around. The sound quality is nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HanRo! Thank you so much for the review and for sharing that helpful tip about the fit.
It is truly wonderful to know that you are finding the WH-CH720N to be such a great option for both your workouts and your office hours.
To help with the fit, we recommend trying to adjust the headband sliders to their smallest setting to see if that helps secure them for you.
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
It’s a pleasure having you as a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Sound quality
amazing quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality & charge lasts for days after using for hours at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user818671,
Thank you for choosing Sony!
It makes us really happy to hear that you're enjoying the great sound quality and long-lasting charge of the WH-CH720N headphones! We're so glad they're performing so well for you. Thanks for sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
My Sony headset-D
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset is comfortable, high quality sound, easy to set up and operate, long charge and good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC,
We are pleased to learn that you are finding the WH-CH720N so comfortable and easy to use! We designed these headphones with a lightweight headband and soft earpads to ensure they remain cozy for long listening sessions, and it is wonderful to hear that the high-quality sound and long-lasting battery life are providing the premium experience we strive for. Our goal is to provide advanced features like Dual Noise Sensor technology in a user-friendly package, and we are thrilled that the simple setup and great value have made them a perfect fit for you.
Thank you for choosing Sony.
Regards,
Dominick
Very happy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Really like these headphones a lot. Comfortable and able to connect to two devices simultaneously. Only downside is the charge time but battery lasts a good while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DennisB,
Thank you for choosing Sony!
We couldn't be happier to hear that you really like the WHCH720N headphones and appreciate their comfort and the convenient ability to connect to two devices at once. Your feedback about the battery life is valuable, and we understand your point about the charge time. Thank you for sharing your experience with us—it’s wonderful to know the headphones are enhancing your listening experience. We’re here to support you anytime!
Best regards,
-Fred
Better than wh-1000xm4 for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones enough to get a second pair. They are very lightweight and pretty comfortable for using long hours although they could have larger cups. The noise cancelling is decent. I dropped a star for the negatives, and because I can tell the material of the cups will have to be replaced at some point since that type of material wears out faster than felt. But overall, these are better and more comfortable than about 5 others I tried, including Sony's higher cost wh-1000xm4 that were too large for my head. Battery life is excellent, as-is bluetooth connectivity.
I would recommend this to a friend- Pros mentioned:Sound quality
My favorite cans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can tell it's of lower quality because of the plastic feel, but I love the lightweight feeling. The sound is great, love the ANC as it truly blocks noise out. The cushions are very comfortable. I also like that there is no touch buttons - only true buttons to control volume, next song/prev song, ANC on/off, and power on. Color is beautiful. Can get the app to control EQ, etc.
I would recommend this to a friend - Pros mentioned:Sound quality
Love these !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones, great sound quality and price. I bought mine back in August and they still work wonderfully. The battery life on these is still very surprising, since I haven't had to recharge them yet. I use them every other day for about an hour or two, so do with that what you will. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yazmin,
That's great! We're glad to hear that you love the sound quality, price point and battery life of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Outstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Offering a balance of impressive sound quality, excellent comfort, and long battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Whirlpool!
We’re so glad you’re enjoying the impressive sound, comfort, and long battery life of your WH-CH720N. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great value, especially when on sale!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale for around $82. Works great, sounds great without too much fiddling with the EQ settings in app, and is very comfortable! There is a cool feature you can enable in app where the noise cancelling gets enabled or disabled depending on if you're sitting/walking. There was another settings relating to your location but disabled it. Speaking of, the noise cancellation sounds better then my air pods pro 2 (In my opinion) and I feel more isolated when in my noisey work setting. I also picked these out for multipoint. The multipoint is quite nice and the switching is fairly seamless. I use it with my phone, work and personal laptop, and my steam deck. No apparent issues! Sounds great on the deck. I've had these for about 4 months at the time of writing and haven't had any problems. I do wish they were more compact but for the price I can't argue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, it is fantastic to know you’re having such a positive experience with your WH-CH720N headphones!
We really appreciate you sharing your thoughts and it’s great that you’ve been getting the most out of the multipoint connection and noise cancelling.
Thank you for choosing Sony and for taking the time to share your feedback!
Best regards,
Estefany