Customer Ratings & Reviews

Hi Chadab, You've made an excellent choice! We understand your concern about needing an app to connect to Bluetooth. The Sony Headphones Connect app is designed to enhance your experience by providing access to various features such as noise cancellation settings, sound customization, and firmware updates. However, we appreciate your input and will consider it for future improvements. Thanks for choosing Sony! -Sam

Hi Alex, You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with your WH-CH720N and you appreciate everything about these headphones. Enjoy all-day comfort without the noise. With noise-canceling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess

Hello JesseH,

Thank you for your kind words about the WHCH720N! We’re thrilled to know that you’re enjoying the product. We also appreciate your valuable feedback regarding the water resistance feature. Your insights are truly important to us, and we will certainly consider them as we plan for future improvements. Thank you for choosing Sony!

Best regards,
-Fred

Hi Joon, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  We're also glad that you like the noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi MarcoL,

We're glad to hear that the WHCH720N Headphones are working well! It is true that they don't support multipoint connection; however, we have some other models that do support it, such as the WH-1000XM4 and WH-1000XM5.

If multipoint connection is a must for you, here is a link with more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html?search=multipoint

Thanks for choosing Sony!

Best,
Aldair

Hello TimFromLA, thank you for the five-star rating! We couldn't be happier to hear you're enjoying the WHCH720N headphones –hope you to continue using them as much as you like! Thank you for choosing Sony. Sincerely, -Jenn.

Hi MarkM,
Thanks for your feedback. We're sorry to hear your WH-CH720N headphones aren’t charging.
Let’s try a few things to get them working again:

1. If possible, try charging with a different USB cable or power adapter to rule out any issues with the accessories.
2. Take a look at the charging port on your headphones. If it looks dusty or dirty, gently clean it out with a soft dry brush.
3. Leave them plugged in for at least 30 minutes, even if you don’t see a charging light right away.
4. If you see a blinking red light or no light at all, try resetting your headphones by connecting the headset to an AC outlet and pressing the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously.

Feel free to check out the following link, we put together extra details there that might be helpful for the resetting process: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

If you’ve tried all that and they still won’t charge, we suggest you to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany

Hi Bighenry,

We couldn't be happier to hear how much you're enjoying the WHCH720N headphones! Make sure to download the Sony Sound Connect app to elevate your experience even further!
Thanks for choosing Sony.
-Aldair

Hi VVreview,
Awesome! We're glad you like how your WHCH720N headphones works. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi BrendaM,

Thank you for your feedback. We are sorry for the confusion, but we would like to clarify that your WH-CH720N does have a built-in microphone. Because it uses a sleek, integrated design, the microphones are not immediately obvious. You can view the exact location of the microphone parts here:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html

If the microphone is not working during calls, it is likely due to the settings on your connected device. Here's what you can try to resolve it:

1. App Settings: Open your video calling application and ensure the microphone is set to [Headset (WH-CH720N Hands-Free)].

2. Computer Settings: If the option does not appear in the app, select [Headset (WH-CH720N Hands-Free)] within your computer's sound settings.

If the issue persists, please try these other troubleshooting steps:

Reset the headset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

Initialize the headset (Factory Settings): http://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

For more personalized assistance, please contact our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick

Hello Mani,

We are thrilled to hear that you find the WH-CH720N headphones a great value! At Sony, we believe in delivering high-quality sound and noise cancellation at a budget-friendly price. With advanced technology, long battery life, and comfort. Enjoy your new headphones and thank you for choosing Sony!

Best regards,
-Fred

Hello TeresaC,

Thank you for choosing Sony!

We're pleased to learn that you're happy with the WH-CH720N headphones that a staff member recommended. We appreciate you taking the time to share your positive experience. We hope you enjoy your new headphones!

Best regards,
-Fred

Hi VincentF,

Thanks for the fantastic feedback! We're so glad to hear you feel the WH-CH720N headphones are a great value. That's exactly what we aim for with this model—delivering excellent sound and noise cancellation at a great price.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Tylers,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations and your WHCH720N headphones was returned. We have troubleshooting steps that you may perform and resolve if your headphones won't connect to your devices and how to improve the sound quality of the unit. We hope that you will consider Sony again on your future purchases. Thanks again for shopping Sony. - Kris

Thank you so much for sharing your experience with the WH-CH720N, ROBERTF! We're thrilled to hear that you're really enjoying them and that the bass performance stands out for you. Delivering an immersive sound experience with clear, powerful bass is one of the key highlights of the WH-CH720N, so it's fantastic to know that feature is making a difference in your listening. If you ever want to explore more ways to personalize your audio or have any questions, we're here to help. Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello GerardE,

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that you are enjoying your headphones overall. However, we are genuinely sorry to learn that you are encountering some difficulties with the microphone functionality.

To assist you in resolving this issue, I would like to kindly direct your attention to the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html. This resource contains a variety of helpful steps that you can take to potentially enhance the sound quality during your calls.

We sincerely hope that the information provided will be beneficial to you and will help improve your experience with the product. Thank you once again for choosing Sony, and please do not hesitate to reach out if you have any further questions or concerns.

Best regards,
Craig

Hi Janicer,

Thank you for the feedback and the 4-star rating. We're glad to hear you're enjoying your WH-CH720N headphones overall. We understand that comfort is a top priority, and we appreciate you letting us know about your experience with them after extended use. Your feedback is important to us as we work to improve our designs.

Thanks for choosing Sony, have a great day!
DiegoV