Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10104649
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Would not recommend if you have a windows laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were nice and sound quality was good. However, for some reason it did not connect to my windows laptop :(
No, I would not recommend this to a friend could be a better one
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was ok not as expected product though.. frequently drops the BT connection and had to reset
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kumar,
Thank you for sharing your feedback on the WH-CH720N headphones. We're sorry to hear about the Bluetooth connection issues you've experienced.
To help resolve this, please follow these steps:
-Ensure there are no obstacles between the headphones and your device.
Avoid areas with potential interference, such as near microwaves or crowded places.
-Set the headphones to "Priority on stable connection" mode.
This setting can be adjusted in the Sony | Sound Connect app.
-Check the app to see if a firmware update is available for your headphones.
-Pair the headphones with a different Bluetooth-enabled device to determine if the issue is with the original device.
-Reset and initialize the headphones to factory settings. You’ll find links with step-by-step instructions for each procedure below.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
If the issue persists after these steps, please contact our support team for further assistance.
https://www.sony.net/support-contact
Thanks for considering Sony products and bringing this issue to our attention.
Warm regards,
Estefany
Perfect Hearing Aids
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good my daughter is very happy excellent product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience with the WH-CH720 headphones, Moises!
We're delighted to hear that your daughter is very happy with the product! We appreciate your positive feedback and are glad that you had an excellent experience. If you have any questions or need further assistance, feel free to reach out. Thank you for choosing Sony!
Gus
Great buy!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was considering several different brands, I am so glad I went with these Sony headphones. Well worth the money, great purchase!! I am already looking at buying a pair of the blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexK, That's great to hear. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
Great lightweight earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to use with my TV. It paired immediately and works flawlessly. The ambient sound mode is also nice when someone else is in the room and wants to chat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KCamp, That's great! We are glad that your new Sony WHCH720N headphones works flawlessly with your TV. Thank you for your purchase. Enjoy! Vincent
Nice head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Girlfriend loves them definitely a good buy, bestbuy usually has a great selection
I would recommend this to a friendgood headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they seem to work well. They are my son's and he has had no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lmbrjk, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sound good but not noise canceling in my opinion
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a wired set I have that cost me $35.00 in summer of 2022. I was expecting better noise canceling. Sound is good but I can hear everything in the background.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TeriR,
Thank you for your time writing this review. While we appreciate that you like the sound quality of your WHCH720N headphones, we're sorry to hear that we were not able to meet your full expectations with the noise canceling features of the unit. Allow us to help make this a better experience.
If the effect of noise canceling is not sufficient, check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to provide the best experience possible. We appreciate your feedback and thanks again for purchasing Sony! - Kris
good value headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.brought this to my daughter. she loves it and uses for her online classes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price! Compared to the more expensive Beats or Bose headphones, they're not as high quality, but the price difference is not worth the bump in quality unless you plan on producing music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audega,
We appreciate the 5-star rating and we're glad to hear that you like the price point of the Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for autistic, developmentally, disabled child
I would recommend this to a friendBouught for my son in law and he loves it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We buy a set of headphones every couple months for our son. He falls asleep and breaks them all the time doesn’t like the mic etc. He says he loves these highly recommend for teenagers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulBanks, Thanks for the feedback. We are glad to hear that your son-in-law loves his new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
Best purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and it has helped me so much now that I am back in office. You can put on your pod cast or music and it’s like your the only one in the room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, great! We're glad to hear that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Okay.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seem a bit on the light side and flimsy but do the job.
I would recommend this to a friendRichard's Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this. The only complaint would be the pausew /skip button is too flat and hard to find sometimes. My old pair of Sony's had a toggle type switch that stuck up above the surface. Easy. A no brainer that they took away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Displayname,
That's great! We're glad to hear that you're happy with your purchase. Your feedback regarding the buttons is greatly appreciated. Thank you for choosing Sony and have a great day!
-David
Love these headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. The price was very reasonable and it was simple and easy to order online and pick up in store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaC, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Nice set for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really good. I enjoy mine as they are a nice break from my AirPods. My husband loves them, he just got his own pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiltonC, we're glad to hear that you and your husband are enjoying our product. Thanks for choosing Sony! ~Earl
My dad is a audiophile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. But more than worth it on sale. Would definitely buy again
I would recommend this to a friendOk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well. However the fit is loose. Also hope they make other colors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DioV,
Thanks for your review! We're glad they're working well, and we hope you have amazing moments with them. Know that we take the feedback seriously and will pass your suggestions along to the proper team for future enhancement.
Thanks for choosing Sony.
-Eliab
Why?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought those were noise canceling ear muffs, without having to be connected to Bluetooth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeB!
We are sorry to hear you had this bad experience with your Sony - WHCH720N, the type of noise cancelation your headphones have is active noise canceling (ANC), which means that in order to block the incoming noise, you have to turn the headphones on and also the ANC, the WH-CH720N has a button to toggle noise canceling settings, allowing you to switch between Ambient Sound Mode and Noise Cancelling Mode.
The Active Noise Cancellation (ANC) on the Sony WH-CH720N works by using built-in microphones that analyze ambient sound waves around you. The system then generates opposite sound waves to reduce surrounding noise. This process effectively cancels out low-frequency noises, such as engine sounds from an airplane or train, thereby providing a quieter listening environment.
It's worth noting that ANC does not fully eliminate all sounds, especially higher-pitched noises like human speech, and its effectiveness can vary based on how you wear the headset and environmental conditions.
You can check the link below for further info about this feature, thanks for choosing Sony!
Wireless Noise Canceling Stereo Headset (WH-CH720N)
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html?utm_source=glean
-Gus