Customer Ratings & Reviews

Hi Lorlor,
That's nice! We're glad that you are enjoying your new Sony WHCH720N for its simplicity and easy to use with your TV. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi Cynthia,

Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

-David

Hi ElizabethN,
Awesome! We're glad to hear you enjoyed your new headphones while traveling. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris

Hi IvanS, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hi NasserS, That you so much for the 5-stars review! We're really glad to hear you're happy and satisfied with the amazing sound quality and noise cancellation of your WH-CH720N Headphones. Thank you for your purchase and for choosing Sony! -Jess

Hello Qwalk,
That's good to hear! We're glad that your granddaughter loves the quality and performance of her new Sony - WHCH720N Wireless Noise Canceling Headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi VanceK, Awesome! We strive to provide a top-notch quality and are delighted to hear that you're satisfied with your new Sony WHCH720N. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi Naakaa,
Thank you for your time writing this review. We're glad to hear you like your WH-CH720N. These headphones can be connected wirelessly to compatible Bluetooth devices such as TVs, computer, smartphones, etc. that supports A2DP Bluetooth profile. You may connect these headphones to compatible TV so you can get audio from your PlayStation. Though we recommend using headphones that are specifically designed for consoles. You may check out our support website for Sony headphones that are specifically designed for PlayStation through this link https://electronics.sony.com/

We appreciate your feedback and thanks again for purchasing Sony! - Kris

Hi MercedesT,

Thanks for sharing your review and experience with the WHCH720N. We're glad that you like the sound quality of the headphones. Your feedback about the noise canceling function, connectivity, and design is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

For connectivity issues, set the headset to “Priority on stable connection” on the Sony app. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:

-When there is a human body between the headset and the Bluetooth device.
-When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
-When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
-In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train

For more information, please refer to this link:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. The troubleshooting steps on this link may also help improve your experience with the noise canceling function:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi ValeriaR We're glad that the headphones work great for walking and workouts. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
Note: You may need to limit your headphone usage.

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi MsFed, We're glad that your niece is enjoying her new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Gabe, We are glad that your son has now a great pair of wireless noise canceling headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. You chose the best for him. Thank you for trusting Sony! Vincent

Hi cool, Thanks for the feedback. This can help us improve in the future. Enjoy and thanks for choosing Sony. -Craig

That's great to hear, RachelJ! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig

Hi GwenS, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl

Hi lastfatboy, You've made a great choice! We're glad you like the comfortable fit, lightweight design, and great audio quality of your WHCH720N. At Sony, we are always looking to improve our product quality and features. We have noted your input about the length of the audio cable and the option to use the mic in wired connection mode and will be sure to forward this feedback to the appropriate department.
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi KassidyK, thank you for your feedback! We're glad to hear that you're enjoying the sound quality of the Sony - WHCH720N. We appreciate you pointing out the fit issue, comfort is incredibly important especially for long listening sessions. We'll make sure to pass your comments along to our design team as we continue to improve our products. If you'd like to explore alternative models with a roomier fit, you can try the WH-1000XM4 and the WH-1000XM5. Thank you for choosing Sony, regards. -Dominick

Hi RobertS, That's very generous of you! Thank you for the kind words and review of your WH-CH720N Wireless Noise Canceling Headphones. It's wonderful to hear your daughter is enjoying the amazing features of her new headphones. You deserve a pair of WH-CH720Ns for that! Thanks for choosing Sony! -Jess