Customer Ratings & Reviews

Hi LizW, Awesome! We're glad that your daughter loves her new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi SaeedA,
Awesome! We're thrilled to hear your satisfaction with your WHCH720N headphones. We are looking forward to your next purchase. Thanks for choosing Sony! - Kris

Hi RonaldA, We are glad that your new Sony WHCH720N headphones are the best for you. Thank you for your purchase. Enjoy your music! Vincent

Hi RodrigoN, we're glad you like your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi BenP, Awesome! We are glad to hear that you are enjoying your new WHCH720N with its excellent noise canceling! Thank you for the 5-star rating! -Carl

Hi QuintinM, thank you for taking the time to share your feedback regarding the WH-CH720N headphones. We’re sorry to hear that the noise cancellation did not fulfill your expectations. Your insights are invaluable to us and we appreciate your acknowledgement of the customizable EQ feature.

To enhance your experience with noise cancellation we recommend ensuring that the headphones fit snugly, as a proper fit can improve performance. Additionally, ensure that you regularly update the firmware through the Sony | Sound Connect app to achieve the best sound quality.
For additional recommendations, kindly visit the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany

Hi BokaJr,
Perfect! Glad to hear we were able to give you a great deal. Thank you for choosing Sony and enjoy your new Sony headphones! - Kris

That's great, BestBuy! You definitely made the right choice with these headphones. We are thrilled to hear you love the reasonable price and excellent features of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hello AprilH,

Thank you for considering Sony products.

We apologize for the trouble you’re experiencing with your WHCH720N headphones not connecting to your phone after just three months. We understand how disappointing this must be, especially with it being a recent gift.

To help resolve the issue, we recommend initializing the headset to restore factory settings by following the guidance here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html.

After that, please forget the WH-CH720N headphones from your phone’s Bluetooth settings, then put the unit in pairing mode by pressing and holding the power button for about 5 seconds until the blue indicator flashes twice and you hear “Pairing.” Then try reconnecting.

For detailed pairing steps, please visit: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776852.html?search=pairing.

If the problem continues, please reach out to us for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Best regards,
-Fred

Hi ChristopherC, Thank you for purchasing the Sony WHCH720N for your husband! We're very happy to hear that he loves it. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi Bobcat56, That's amazing! We are extremely pleased to hear you are enjoying everything about your new WH-CH720N Headphones. Glad to know your investment is worth it. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi PamelaB, Thanks for your 5-star review. We are happy to hear that your granddaughter loves her new Sony wireless noise canceling headphones and that she uses them everyday. You chose the best brand for her. Thank you for trusting Sony! Vincent

Hi there, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Craig

Hello Elshadi,
That's awesome! We're glad that you are pleased with the comfortability that our Sony WHCH720N Wireless Noise Canceling Headphones is providing as well as the quality and color variations. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi DianeB, Thank you for the amazing review! We're glad you like the excellent quality and easy Bluetooth pairing of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi JoshuaR, That's awesome! We are thrilled to hear that your dad loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent

Hi LilianS, Awesome! We are so glad to hear that you are enjoying your new WHCH720N headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

Hi KaitlynG,
Thank you for taking your time to write this review. We really appreciate that you like your WHCH720N headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We are confident that you'll enjoy this headphones. Thanks again for purchasing Sony! - Kris

Hi LindaH,
Excellent choice! We're glad to hear that you found the best headphones that perfectly suits your needs and expectations. Thanks for choosing Sony! - Kris

Hi ChandlerD, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of the Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html#

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl